Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

c’è sempre ritardo e spesso i sedili sono sporchi e guidano come spericolati io sono una studentessa di seconda superiore faccio dalla val gardena a bolzano ogni giorno ormai è un abitudine ma... Zobacz więcej

Oceniono na 5 z 5

I've been a customer of Sasa.com for about 5 or so years. I understand people have issues with looking up the tracking number (I go through my order history to get my tracking numbers). I've made abo... Zobacz więcej

Oceniono na 5 z 5

Delivered fast with legit stuff Placed order on 08/11 and it got delivered on 08/26. Very fast delivery considering it's all the way from HK to LA. Checked the manufacturing date are all pretty rece... Zobacz więcej

Oceniono na 1 z 5

I buyed the maybelline N20 foundation from the physical store in Jordan Sasa and when I opened and was ready to use ,found very watery . And I’ve been using this foundation for past 2,3 years never f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody
  2. Sklep odzieżowy
  3. Sklep z kosmetykami
  4. Dostawca aromatów spożywczych
  5. Apteka
  6. Salon kosmetyczny

Napisane przez firmę

Sasa International has been offering diversified and quality products with the proven concept of “one-stop beauty product specialty store” since 1978. Leading the beauty retail industry in Asia, our brand boasts an extensive portfolio of over 600 brands, including 200 own brands and international brands, ranging from skincare, fragrance, make-up to body care products and beauty gadgets. Our worldwide customers enjoy competitive prices, attractive discounts, and free shipping on their favourite beauty brands.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

89 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 60% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Your Customer Service team provided…

Your Customer Service team provided truly excellent service, and I am very grateful for their support.
 
Their professionalism and friendliness made a strong impression on me, and this wonderful experience has encouraged me to remain a loyal Sa Sa customer. Thank you for such high-quality service.

26 marca 2026
Opinia niezależna
Oceniono na 2 z 5

Studentessa di seconda superiore di bolzano ( viene dalla val gardena)

c’è sempre ritardo e spesso i sedili sono sporchi e guidano come spericolati
io sono una studentessa di seconda superiore
faccio dalla val gardena a bolzano ogni giorno ormai è un abitudine ma sapere i motivi dei ritardi o anche dove sono aggiornare l’applicazione che non avvisa su nulla apparte quando cambiano fermate o non sono servite
sarebbe comodo avere due bus e anche dei bus che hanno degli orari un po’ più tardi anche perché non c’è vita e poveri i genitori che si fanno avanti e indietro dopo una dura giornata di lavoro
l’ultimo è il penultimo bus da bolzano in val gardena e pericoloso perché guidano come spericolati
certe volte ci sono ritardi dei bus e si perdono le coincidenze con i treni
zero organizzazione

5 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

The customer service was excellent

The customer service was excellent, with fast and polite responses. The staff provided clear and professional explanations, followed up proactively, and showed great patience and care. The overall experience was reassuring and satisfying. Highly recommended for their outstanding and thoughtful service.

2 marca 2026
Opinia niezależna
Oceniono na 1 z 5

I buyed the maybelline N20 foundation…

I buyed the maybelline N20 foundation from the physical store in Jordan Sasa and when I opened and was ready to use ,found very watery . And I’ve been using this foundation for past 2,3 years never found this type of watery foundation. And when I went to physical store & explain my problem to staff and I asked for exchange they simply denied me .. very annoyed.

2 marca 2026
Opinia niezależna
Logo Sasa.com

Odpowiedź od Sasa.com

We are sorry to hear about the issue you experienced.

If you need further assistance or would like us to follow up on your case in more detail, please feel free to contact us at customer@sasa.com.

Our team will be happy to help.

Oceniono na 1 z 5

Sold Fake La Mer Product

I purchased La Mer New Moisturizing Soft Cream (60ml), and the item I received came with a Simplified Chinese label, which immediately raised a red flag. I have been using La Mer for over 15 years, and I have never seen La Mer packaging with a Simplified Chinese label.

La Mer products are manufactured in the U.S. or the U.K. and do not manufacture in China. A Simplified Chinese label on this product is a serious alert and strongly suggests the product is not authentic.

When I contacted Sasa, they claimed the product was real but refused to provide any proof of authenticity. If the product were genuinely authentic, providing verification should not have been an issue.

14 listopada 2025
Opinia niezależna
Logo Sasa.com

Odpowiedź od Sasa.com

Sasa adopts a global sourcing strategy. Since cosmetics manufacturers adjust prices in different countries regularly, Sasa is able to purchase high-quality products at the most favorable prices around the world, purchase in large quantities, and improve bargaining power. Therefore, the products we sell may come from different manufacturers in different places and the packaging may also be different, but we ensure that the quality of the products we sell are of the highest quality.

Please rest assure that Sasa.com pledges not selling or distributing counterfeit / pirated / unauthorized products thus upholding honest and trustworthy trading practices. Besides, your interest is protected by our “30-day guaranteed return policy". Thank you.

For this item, the chinese character exists because some brands set up different production lines to meet the needs of different markets around the world. We consistently uphold high product quality, ensuring all products are genuine and authentic. Our products undergo rigorous quality control by our professional QC department and can be verified as genuine. Furthermore, our company is a member of the Hong Kong Government Intellectual Property Department's "Genuine Goods" program, guaranteeing the authenticity of our products.

Oceniono na 1 z 5

Sasa online is very difficult to exchange the product or refund your money

If you buy any products from Sasa online, you have to return the products via courier only. You can't return it at the store. I bought an eyeshadow palette and Sasa didn't pack it properly. My eyeshadow palette is broken. The return process is very complicated. You have to pay for all the service yourself and they will take very long time to refund your money and they may deny it too.

So be careful if you order anything from Sasa online. Make sure that it's not fragile.

6 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

莎莎網店水啦

第一次使用莎莎網店,收到包裝很驚喜。所有貨物都用泡沫紙包的好好的。大概等了一星期左右,感覺還可以。客服的態度也很好,之後還有一個8折優惠碼,會再下單。

30 stycznia 2025
Oceniono na 5 z 5

This is my third time placing an order…

This is my third time placing an order and each time has been a smooth transaction. Customer Servicer assisted me with my order both times. My La Mer products arrived in two weeks. The items were carefully packaged and the sample gifts included were better than the ones I've gotten at department stores. I will certainly make future La Mer purchases with Sasa.

1 stycznia 2025
Oceniono na 5 z 5

Great first purchase Experience

This is my first time making a purchase, and I received a 25% discount. The items were well packed upon delivery. I highly recommend this service and hope to receive more discounts in the future!

18 kwietnia 2025
Oceniono na 5 z 5

Satisfied with my purchase

I am absolutely thrilled with my purchase! The product arrived in perfect condition and is exactly what I expected. The customer service was incredibly helpful when I had questions. Definitely worth every penny!

18 kwietnia 2025
Oceniono na 1 z 5

FAKE PRODUCT

Terrible Experience – Selling Fake Products
I purchased what was advertised as Gucci Floral perfume from this website, and what arrived was clearly fake—complete with sticker labels on the bottle. After doing some research, I was able to confirm it was a counterfeit product. I had to file a dispute to get my money back, which was an unnecessary hassle.

In addition to selling fake products, the courier service was awful. The package was mishandled, and I had to contact multiple parties myself to track it down. The website did nothing to help. Overall, this website is a scam—I highly recommend avoiding it. Do not order anything from here.

22 października 2024
Opinia niezależna
Logo Sasa.com

Odpowiedź od Sasa.com

We are committed to adhering to rigorous quality and management standards for all the products we offer. The sale of expired goods and counterfeit items is strictly prohibited. We guarantee that all our products are 100% authentic and sourced directly from the original manufacturers. Additionally, we employ internal inspectors who conduct regular evaluations to ensure product quality, enabling you to make purchases with confidence and use our products with assurance.


Oceniono na 1 z 5

Don't ever waste any money on this…

Don't ever waste any money on this website. It is full of cheating and this website should be banned. I can't give zero star.

I bought one product on 8/1 and was supposed to receive it by the end of August. Two months passed, I have never ever received it. The shipping status on the website stopped at 8/18. I contacted the customer service many times and they ignored all my inquiry.

I need to ask my credit card company to cancel the transaction as the last resort.

1 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Delivered fast with legit stuff

Delivered fast with legit stuff
Placed order on 08/11 and it got delivered on 08/26. Very fast delivery considering it's all the way from HK to LA.
Checked the manufacturing date are all pretty recent. Much cheaper than buying from US website. Will recommend.

26 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Просто отличная компания !!

Просто отличная компания !!! Цены -супер! Заказ из Китая в США пришёл через 2 недели. Продукты, которые я заказала, имеют срок годности минимум год. Удивлена плохим отзывам искренне. Компанию Sasa однозначно рекомендую!

26 sierpnia 2024
Opinia niezależna

Doświadczenie Trustpilot

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