Samsung PartsRecenzje 

Everybody was nice and kind and helpful to find out what I needed help with

Just needed the part, installed my self.

Ordered a mounting bracket, and hardware to hang the microwave. I only received one bolt. Spent 45min getting pushed back and forth between Samsung and Samsung parts with no resolution. I paid $45 for one bolt and I still cant hang my microwave. Not sure how to get the hardware I paid for.

Interaction with support staff was pleasant and responsive

I had a great experience. The staff responded quickly to my needs and were very helpful in finding the right remote control for me. They answered my questions, made the purchasing process easy, and provided excellent customer service. I would definitely recommend them to others looking for quality service and support.

Everything was great.

Very good service, the lady is very kind and helpful

It’s been tough trying to find the correct part for my washer but the staff answered my email fast and with all the information I needed. They even gave me a link to the right part so I can purchase. Even after I had questions or comments I was able to message staff via my first email and still get answers. The customer service is amazing.

I was able to identify the part online and order it. It came quickly and was the correct part. Everything working again.

Very prompt and accurate filling and delivery of order.

From the moment I was connected to Russell the entire process was smooth and resulted in us coming to agreement without any hesitation. I was most satisfied in the promptness and ease of the order.

Our refrigerator is almost 8 years old and it has had several things go wrong. But, Samsung has a wonderful parts department and in the things I have repaired they have been an easy task to take care of.

great response in a timely manner

Amazing and efficient, answered all questions within minutes

At the time of placing my order it was noted, that parts will be sent out in 5-business days. After that, nothing happened. When I reached out customer support to check where is the part, they told me that the part is back-ordered ...and ETA would be in 2weeks ...maybe. Seriously? Also, there is no way to check status of your order. The only think you can do is to place PO and then hope it's going to be delivered by the end of the year. Have some sense for business people and make a better business model. Horrible experience.

Very good work and great service.

Looking for a refrigerator water filter, put in model # and got every part imaginable EXCEPT the water filter, searched water filters and ordered the one that website said fit and it DIDN'T. Now struggling to return the wrong part (that you said would fit). Horrible website to work with!!!!

didn't receive the handle end caps, only the plastic inserts

After waiting for over a month for the part the wrong part was sent to me. I was told that I had to pay for the shipping to return the part. I then was told that the correct part was on back order. I ended up buying the part on Amazon. I received the part the same day. Your customer service is a joke. I will never use your service again. I'm extremely disappointed in your customer service.

It was delayed due to a back order. However all went well with the delivery.