SalonSkincare Recenzje 

345
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit... Zobacz więcej

Oceniono na 1 z 5

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispat... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. T... Zobacz więcej

Oceniono na 4 z 5

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the revi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon kosmetyczny
  2. Centrum wellness

Napisane przez firmę

Great deals on cleansers, toners, moisturisers, exfoliators, masks, suncare, tanning lotions, make-up and other cosmetics for women and men. Trying to offer all the time, the best products at the best prices.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

345 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(345)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do not use this company

Do not use this company
It is a scam!!!
I placed an order on 16th Feb which they took payment for, got email to say item dispatched & it’s now 12th March & no order received.
I have sent emails telephoned left messages & no one gets back to you.
When you call one number it doesn’t exist & the other telephone number is always an answering machine.
This company needs to be investigated!!!.
I now need to get my money back & never ever use this company again!!!!!!!!

12 marca 2018
Opinia niezależna
Oceniono na 1 z 5

Will never order again

Will never order again! Placed order and received a confirmation which advised I would get another email when goods were sent. No
email was sent and I chased 3 days later. No one replied to my email but just sent a shipment confirmation with tracking number but no mention of shipping company so couldn’t track. Then got an email telling me that nothing had been sent as discrepancy in their warehouse! Was promised reimbursement in 48 hours which did not happen! Chased again but no reply. I also tried to call them many times but phone number always busy! Suddenly the goods arrived!! No apology. I won’t be back!

1 marca 2018
Opinia niezależna
Oceniono na 5 z 5

Awesome!

Ordered Korres products from these guys. They took a little time to arrive a little later than expected, but for the price you are getting the products you cannot complain. Will definitely use again. Super happy. Highly recommend :)

23 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

Har endnu ikke fået mine varer

Har endnu ikke fået mine varer - de er købt for 10 dage siden. Penge trukket samme dag som køb. Ikke muligt at komme i kontakt med shoppen via tlf. Svarer ikke på mails, via facebook etc. Da jeg skriver jeg ønsker at hæve handlen, vender de retur - siger varerne er sendt - dette til trods for jeg ikke har modtaget nogen form for info omkring shipping osv.
Handler aldrig aldrig aldrig med dem ugen.

18 stycznia 2018
Opinia niezależna
Oceniono na 5 z 5

Great Experience

I had a brilliant experience with Salon Skincare, I’m a huge fan of Elemis products, their website came up when I did a search for Elemis. Usually Elemis is very expensive and I can’t always afford it however Salon Skincare has products that were incredibly reasonable. I read previous posts from trust pilot and saw bad reviews so I was sceptical about it but thought I would try it out. My parcel arrived 5 days later and I’m so happy with the products, will definitely be using them again!

9 stycznia 2018
Opinia niezależna
Oceniono na 2 z 5

Very poor customer service

I had payed my order on Nov 23 rd. After few days I send an email to customer service asking about my order. Nobody answer. On 5th of December I call them - they told me my parcel will be delivered next day on dec 6th. I email them again few days later asking what is going on with my order. Nobody answer. Today December 13th I got an email that my parcel was delivered.

13 grudnia 2017
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Gabriela, I think there is some confusion here. Our team have been waiting for you to confirm your delivery address. On the 13th we have confirmed that your order has been dispatched to the Czech Republic. You have been sent the DPD tracking number and you will be able to track your order. Please contact the customer service team if you have any further questions.

Oceniono na 2 z 5

Goods ordered on 8/11/2017 and still …

Goods ordered on 8/11/2017 and still not arrived on 21/11/2017
Appalling service , have phoned to chase but lots of excuses made.
Items were required as a gift , so a real let down. Needless to say I will think twice before ordering from this company again.

21 listopada 2017
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi Jane, thanks for your comments. I have checked and your order is due to be delivered today. Thanks Salon Skincare.

Oceniono na 1 z 5

Short date of the skin care product

Bought a product with a good deal. However, I realised that the shelf life of one of the products is very short (due in 6 months) upon receipt of the order and requested for exchange (I didn't open the product package). In fact, the company didn't mention the short date on the website when ordering at all. Unfortunately, the company rejected to exchange and explained 6 months is considered as reasonable time to finish. I have no choice to stop using my existing products and quickly use up the product first. Very disappointed with their service !

15 listopada 2017
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

We do not have any record of your order, please can you send us your order number and we will investigate.

Thanks

Oceniono na 5 z 5

1st class service

Excellent efficient service and good value for money.

6 września 2017
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Thanks so much for sharing your experience, we appreciate it.

Oceniono na 5 z 5

First time using this website

First time using this website, great delivery. Will use again if price is good

19 lipca 2017
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi. Thank you for taking the time to review our service - it is much appreciated.

Oceniono na 3 z 5

I love the prices but waiting for the …

I love the prices but waiting for the despatch took over a week then a further 2 for delivery I rang to chase and was told my package was being delivered by DPD that day, I hadn't received any notification which I think was poor. However the prices & the products have not stopped me using Salon Skincare.

19 lipca 2017
Opinia niezależna
Oceniono na 5 z 5

I have ordered items from Salonskincare …

I have ordered items from Salonskincare and the ordering process and customer service is excellent. They have great discounts which makes it a good purchase and that's why i always check out their website for my preferred products.

18 lipca 2017
Opinia niezależna
Logo SalonSkincare

Odpowiedź od SalonSkincare

Hi. Thank you for taking the time to review our service - it is much appreciated.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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