I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Zobacz więcej
Reakcja na opinię
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Zobacz więcej
Reakcja na opinię
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Dane kontaktowe
1st Floor, 221 W George St, G2 2ND, Glasgow, Zjednoczone Królestwo
- www.safedepositsscotland.com
4,9
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 87% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick response time
Quick response time. Cheery helpful staff. Efficient.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Alan,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the quick response you received and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Phoned in with a problem and Shereen…
Phoned in with a problem and Shereen helped massively she assisted us to the right thing and solved the problem in minutes she was very professional and patient.
Thanks
12 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Ayaz,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the professional and patient customer service you received from Shereen and have shared your kind feedback with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Quick support after deposits not showing
I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy with the quick support.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Marije,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the quick support you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
After initial miscommunications with…
After initial miscommunications with other support staff, I received excellent support from Shereen who helped me to receive my deposit. Thank you Shereen for your help
10 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent support you received from Shereen and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Sharon was so lovely and helpful
Sharon was so lovely and helpful! She really made sure I knew what to do and helped me with all the issues I had! It was delightful to have such good service, thank you!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very helpful and friendly easy to speak…
Very helpful and friendly easy to speak to and sorted out our problems
10 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Catherine,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and friendly service you received from our staff and have shared this with them.
Kind regards,
SafeDeposits Scotland
Mandy was very helpful and super fast…
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had been before.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Hannah,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and fast service you received from Mandy, and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Very good professional team
Very good professional team ! Thank you ☺️
7 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
I was helped by two people from the…
I was helped by two people from the team as my connection was bad. They called me back and sorted my issue in 5 mins.
They were so polite and helpful. Thank you for hepling me.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Aneet,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the help you received from members of our staff and have shared your kind words with them.
Kind regards,
SafeDeposits Scotland
Shereen was very friendly and helpful…
Had a pleasant experience speaking to Shereen over the phone, very friendly and helpful 👍
6 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Calder,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the pleasant experience you had with Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great Customer Service
I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the scheme works for tenants giving me very helpful guidance. An exceptional member of staff working for a scheme that is valued by people who rent in Scotland. I'll call them again without hesitation if I have any questions, I'm so glad we have them.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Bernard,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from James. We have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I am glad the team member Shereen help…
I am glad the team member Shereen help me very quickly and positively and very easy to Approach by Call 100% satisfied 😊
5 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Tuloo,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive customer service you received from Shereen, and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I would like to commed Andy K for such…
I would like to commed Andy K for such an excellent job fast and prompt. Very kind and helpful person.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Abzarrow,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you experienced with Andy and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Amazing Customer service
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service thank you!
4 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Eliot,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the extremely helpful customer service you received from Zubair and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Sharon was amazing!
Sharon was amazing! She helped me get the information and support I needed to mobilise the deposit release, and helped me better understand how to use the platform for the future. Kind, understanding and to the point customer help!
4 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Rexhina,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the amazing customer service you received from Sharon and have shared your positive feedback with them as well as our wider team.
Kind regards,
SafeDeposits Scotland
Sharon - wonderful
Sharon handled my case. She was warm, professional, patient, and kind. She diagnosed the problem quickly and set about sorting it immediately. Very pleasant experience with a very pleasant lady.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Finlay,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the pleasant experience you received from Sharon and have shared this with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
We had a very positive experience with…
We had a very positive experience with Safety Deposit Scotland and Mandy was a great help on the phone today! Thanks Mandy!
31 lipca 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you received from Mandy and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zero stars
I rented my lovely 3 bedroomed house with garden and off road parking to a tenant for 4 years. I had to evict the tenant due to the damage they caused to the property. The repairs so far has cost me over £10,000.I have provided photos and videos pre and post tenancy and all the relevant paperwork relating to the tenancy to Safe Deposit Scotland. Safe Deposit Scotland have advised me that the photos, videos and pre tenancy checklist are not evidence of the damage so the tenant who destroyed my house is getting their deposit back. I am devasted. I will not let my house again so this decision is only to the detriment of honest people who want to rent a home.
So disappointed in this wholly unfair decision.
Landlords, think twice before using this organisation.
30 lipca 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Alison,
We are sorry to hear that you are dissatisfied in your experience with us.
While we are unable to discuss specific cases publicly, our adjudicators make their decisions based on the evidence they are provided with, and will have outlined the reasoning for their decision in their report.
Kind regards,
SafeDeposits Scotland
Sharon was great help
Sharon was great help, very polite and joyful lady that’s very professional. Thank you for helping me so quickly.
30 lipca 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello Robert,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the professional customer service you received from Sharon and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Helpful staff
Staff was very helpful and took me step by step through my whole process from start to finish.
27 lipca 2026
Opinia niezależna
Odpowiedź od SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received, and we have shared this feedback with our team.
Kind regards,
SafeDeposits Scotland
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.