Saddles Direct Recenzje 

422
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Sarah, came out to fit my saddle today and after months of trouble with other fittings from other companies all was resolved. She is really good at her job and a really nice person. to top it all she... Zobacz więcej

Oceniono na 1 z 5

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 week... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Zobacz więcej

Oceniono na 5 z 5

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Rymarz
  2. również w kategorii:
  3. Sklep jeździecki
  4. Sklep z fastrygami

Napisane przez firmę

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

422 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(422)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Selling my saddle through saddles…

Selling my saddle through saddles direct was really easy. I sent through photos for a quote, they gave me a price I was happy with and they dealt with the rest. It took all the hassle out of selling and would definitely recommend.

27 sierpnia 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi,

We are happy to hear we could make your saddle selling experience hassle free and easy!

We look forward to helping again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Smooth easy experience

I sent some photos and got offered a price I was happy with . They sent a courier and time to suit me to pick up the saddle. When saddle sold I had a swift payment. I would definitely use saddles direct again !

26 sierpnia 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Alison,

We are so happy to hear we could make your saddle selling experience positive!

We look forward to helping again in the future :)

Best,
Saddles Direct

Oceniono na 1 z 5

Extremely low quote against what they were selling same saddle for!

Quote was just under a third of what they had same saddle for sale, part exchange quote was insulting. Got a quote and payment 3 times the amount and paid £600 less for part exchange on the same new saddle as from saddles direct. No brainer which I took. Got a brand new saddle and px mine and saved over £600 by using another company.
I felt insulted by the ridiculous offer made and felt it was a very unfair deal offer for a saddle sold for £900 was of just over £300! And advertised on their site for a lot more! Look around elsewhere and check your saddles true value before believing this company

19 sierpnia 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Anneli,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and completely understand your frustration regarding the valuation you were initially given.

After looking into this further, it appears a mistake was made in identifying your saddle. Your Albion K2 is in fact an Adjusta Legend model rather than a Legend, and this led to an incorrect valuation being provided. The correct market value for this model is typically in the region of £1200–£1400, not the figure you originally received.

Please accept our sincere apologies for this error. We take great care to provide fair and accurate valuations, and we regret that on this occasion a misidentification led to such a significant discrepancy. We have since revised your valuation and shared the correct details directly with you.

We truly appreciate your feedback, as it allows us to improve our processes and ensure this does not happen again. If you’d like to discuss this further or if we can assist in any other way, please don’t hesitate to get in touch.

Kind regards,
Saddles Direct

Oceniono na 5 z 5

Super easy, hassle-free way to sell your saddle

Using Saddles Direct to sell my saddle was really easy. I sent through photos of the saddle and they then offered to sell it at a price I was happy with. It was a great and hassle-free way to sell my saddle - no answering loads of questions from potential users, no risk of being scammed, no users changing their minds. Highly recommend and if I was looking to buy, they have a fantastic range at good prices.

19 sierpnia 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Karina,

We are so happy we could help sell your saddle!

We look forward to helping again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Very good experience

Very good experience. Lovely saddle. Unfortunately was damaged in transit by the courier. Saddles Direct were proactive and helpful in that situation and were able to see from my photos what damage had been done. They reduced the price of the saddle due to the damage and the refund was received within a few days. A difficult situation but was handled in a positive and professional manner.

28 lipca 2025
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Odpowiedź od Saddles Direct

Hi Nicola,

We apologise again for the damange during transit, but do hope you love your Fairfax!

We are happy to help again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

The team at saddles direct have been…

The team at saddles direct have been lovely and very knowledgeable helping me get the right saddle for my new pony.

4 sierpnia 2025
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Odpowiedź od Saddles Direct

Hi Miss Flude,

We are so happy we could help find you a saddle for your pony!

Enjoy your new, comfy rides :)

Best,
Saddles Direct

Oceniono na 5 z 5

Easy to deal with

Easy to deal with. Very helpful

3 sierpnia 2025
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Amanda,

Good to hear! That's how selling your saddle should be :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great experience

Sold my saddle for what I wanted for it and ended up getting exactly what I hoped for. It also sold fairly quickly which was nice! Whenever I emailed to ask for an update or with questions they got straight back to me

28 lipca 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Molly!

Thank you so much for your kind review :)

We are happy we could help sell your saddle!

Best,
Saddles Direct

Oceniono na 5 z 5

I'm really happy to endorse Saddles…

I'm really happy to endorse Saddles Direct, communication was excellent and they definitely wanted to make sure they got the right price for your saddle, even it took longer and not just sell it quickly. Much appreciated.

21 lipca 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Mitchell,

We are so glad we could help sell your saddle!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

I fully recommend the Saddles Direct for…

I fully recommend the Saddle Direct for selling second hand saddles on behalf of others

I had tried for a while to see my Black County saddle privately and decided to use the services of the Saddle Direct

The service received was great and although it took a while to sell, it eventually did and payment was received via bank transfer

16 lipca 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Lauren,

Thank you so much for your kind feedback it's much appreciated!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 4 z 5

Professional company

Professional company. Good feedback when I asked for updates. Took 6 months to sell but it was out in trial a lot with the saddlers so excellent coverage. The pick up process was ok but maybe doesn’t update quick enough as I had messages that they were due to pick up again when it had been delivered. I was pleased not to have to reduce the price. Overall great service.

14 lipca 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Gill,

We are so glad we could make your saddle selling experience positive!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 4 z 5

Shame it didn't fit, nice saddle.

Quick delivery, unfortunately the saddle didn't fit, so they kindly arranged a pickup for return. Quick painless process, however, as well as the courier costs £50, they also charge 3% of the saddles value for returning it. So £95 down, lesson learned.

4 lipca 2025
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Frances,

Thank you so much for your kind review! We hope your saddle search becomes more positive!

Apologies about the restocking fee, this is a transaction through our cards and so we do not get this money back!

We look forward to helping again in the future :)

Best,
Saddles Direct

Oceniono na 4 z 5

Saddle gullet bar

Received on time. Quality item and packaged well .

30 czerwca 2025
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Petrina,

We are happy to have helped! Enjoy youtr gullet bar, hopefully it makes for a better fit!

Best,
Saddles Direct

Oceniono na 3 z 5

Like the service to begin with but…

Like the service to begin with but still waiting for my refund?

18 czerwca 2025
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Odpowiedź od Saddles Direct

Hi Lucy!

Your order refund was processed by ourselves June 25th, as you used Paypal it may take a little longer for it to go through on their end.

Please do let us know if there are any issues :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great service

Great service , super easy ordering and delivery.

22 czerwca 2025
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi,

We are so glad you had a positive experience with us!

We look forward to helping again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Been with Saddles direct since 2018 and…

Been with Saddles direct since 2018 and they have always provided an excellent customer service! Sarah is amazing with my boys and wouldn’t go with anyone else!

25 czerwca 2025
Opinia niezależna
Logo Saddles Direct

Odpowiedź od Saddles Direct

Hi Katie,

Thank you so much for the kind feedback, we really appreciate it!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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