Sarah, came out to fit my saddle today and after months of trouble with other fittings from other companies all was resolved. She is really good at her job and a really nice person. to top it all she... Zobacz więcej
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Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 week... Zobacz więcej
Reakcja na opinię
I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Zobacz więcej
From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Rymarz
- również w kategorii:
- Sklep jeździecki
- Sklep z fastrygami
Napisane przez firmę
We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.
Dane kontaktowe
Myerscough Equine Arena, PR3 0RY, Bilsborrow, Zjednoczone Królestwo
- 01995642102
- customerservice@saddlesdirect.co.uk
- www.saddlesdirect.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Selling my saddle through saddles…
Selling my saddle through saddles direct was really easy. I sent through photos for a quote, they gave me a price I was happy with and they dealt with the rest. It took all the hassle out of selling and would definitely recommend.

Odpowiedź od Saddles Direct
Smooth easy experience
I sent some photos and got offered a price I was happy with . They sent a courier and time to suit me to pick up the saddle. When saddle sold I had a swift payment. I would definitely use saddles direct again !

Odpowiedź od Saddles Direct
Extremely low quote against what they were selling same saddle for!
Quote was just under a third of what they had same saddle for sale, part exchange quote was insulting. Got a quote and payment 3 times the amount and paid £600 less for part exchange on the same new saddle as from saddles direct. No brainer which I took. Got a brand new saddle and px mine and saved over £600 by using another company.
I felt insulted by the ridiculous offer made and felt it was a very unfair deal offer for a saddle sold for £900 was of just over £300! And advertised on their site for a lot more! Look around elsewhere and check your saddles true value before believing this company

Odpowiedź od Saddles Direct
Super easy, hassle-free way to sell your saddle
Using Saddles Direct to sell my saddle was really easy. I sent through photos of the saddle and they then offered to sell it at a price I was happy with. It was a great and hassle-free way to sell my saddle - no answering loads of questions from potential users, no risk of being scammed, no users changing their minds. Highly recommend and if I was looking to buy, they have a fantastic range at good prices.

Odpowiedź od Saddles Direct
Very good experience
Very good experience. Lovely saddle. Unfortunately was damaged in transit by the courier. Saddles Direct were proactive and helpful in that situation and were able to see from my photos what damage had been done. They reduced the price of the saddle due to the damage and the refund was received within a few days. A difficult situation but was handled in a positive and professional manner.

Odpowiedź od Saddles Direct
The team at saddles direct have been…
The team at saddles direct have been lovely and very knowledgeable helping me get the right saddle for my new pony.

Odpowiedź od Saddles Direct

Odpowiedź od Saddles Direct
Great experience
Sold my saddle for what I wanted for it and ended up getting exactly what I hoped for. It also sold fairly quickly which was nice! Whenever I emailed to ask for an update or with questions they got straight back to me

Odpowiedź od Saddles Direct
A great selling experience thank you.
A great selling experience thank you.

Odpowiedź od Saddles Direct
I'm really happy to endorse Saddles…
I'm really happy to endorse Saddles Direct, communication was excellent and they definitely wanted to make sure they got the right price for your saddle, even it took longer and not just sell it quickly. Much appreciated.

Odpowiedź od Saddles Direct
I fully recommend the Saddles Direct for…
I fully recommend the Saddle Direct for selling second hand saddles on behalf of others
I had tried for a while to see my Black County saddle privately and decided to use the services of the Saddle Direct
The service received was great and although it took a while to sell, it eventually did and payment was received via bank transfer

Odpowiedź od Saddles Direct
Professional company
Professional company. Good feedback when I asked for updates. Took 6 months to sell but it was out in trial a lot with the saddlers so excellent coverage. The pick up process was ok but maybe doesn’t update quick enough as I had messages that they were due to pick up again when it had been delivered. I was pleased not to have to reduce the price. Overall great service.

Odpowiedź od Saddles Direct
Shame it didn't fit, nice saddle.
Quick delivery, unfortunately the saddle didn't fit, so they kindly arranged a pickup for return. Quick painless process, however, as well as the courier costs £50, they also charge 3% of the saddles value for returning it. So £95 down, lesson learned.

Odpowiedź od Saddles Direct

Odpowiedź od Saddles Direct

Odpowiedź od Saddles Direct
Like the service to begin with but…
Like the service to begin with but still waiting for my refund?

Odpowiedź od Saddles Direct

Odpowiedź od Saddles Direct
Been with Saddles direct since 2018 and…
Been with Saddles direct since 2018 and they have always provided an excellent customer service! Sarah is amazing with my boys and wouldn’t go with anyone else!

Odpowiedź od Saddles Direct
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