Russell Heating Ltd Recenzje 

36
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic service from Alex and his team. Sorted out a leaking water tank before it turned into a catastrophe, then did a great job of sourcing and fitting the new one. All the while charging a fair a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We had our annual safety check of our boiler completed today by Russell Heating. We were able to have our appointment the same day as calling to book which was very useful. Alex was brilliant, very po... Zobacz więcej

Oceniono na 5 z 5

Alex was brilliant. My boiler packed up last Saturday emitting smelly fumes and locked out. Him and his team came immediately in the freezing rain and did not leave until the boiler was fixed and... Zobacz więcej

Oceniono na 5 z 5

He goes above and beyond! Excellent customer service, our installed item didn’t have a specific appliance, he went out of his way to buy the missing appliance, in the same hour, and he still i... Zobacz więcej

Informacje dotyczące firmy

  1. Inżynier gazownictwa
  2. również w kategorii:
  3. Bojlery i ogrzewanie
  4. Hydraulik
  5. Projektant łazienek
  6. Serwis klimatyzacji
  7. Usługi ciepłownicze

Napisane przez firmę

Russell Heating Ltd | Mitsubishi Ecodan Heat Pump Installers | Underfloor Heating | Air Conditioning | Oil Boiler Specialists | Hertfordshire | Bedfordshire | Cambridgeshire | North London Gas Safe registered & OFTEC certified heating engineers established 2005. Mitsubishi Ecodan approved air source heat pump installation, servicing & repair. Underfloor heating design & installation. Air conditioning installation, servicing & maintenance. REFCOM F-Gas certified. Oil boiler installation, servicing & repair. AGA & LPG specialists. Oil to heat pump conversions. Gas boiler installation, repair & servicing. CP12 Gas Safety Certificates. Power flushing. Commercial heating & plumbing for schools, hospitals, offices, care homes & estates. Emergency callouts available. Accreditations: Gas Safe · OFTEC · REFCOM · Mitsubishi Ecodan Approved · Worcester Bosch · Vaillant Mastertech · CITB · Chartered Institute of Building · WaterSafe · CIPHE Areas: Shefford · Hitchin · Harpenden · St Albans · Kimpton · Pirton · Whitwell · Offley · Codicote · Welwyn · Stevenage · Letchworth · Royston · Ampthill · Woburn · Flitwick · Biggleswade · Bedford · Barnet · Islington · North London 5-star rated · 500+ reviews · 21+ years experience · Free quotes 📞 0800 999 1102 | info@russellheating.co.uk | russellheating.co.uk


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

36 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(36)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great company to deal with

Great company to deal with, they installed our air conditioning, underfloor heating & heat pump at our property in Harpenden. Would recommend without hesitation to anyone.

7 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

He goes above and beyond

He goes above and beyond!

Excellent customer service, our installed item didn’t have a specific appliance, he went out of his way to buy the missing appliance, in the same hour, and he still installed our cooker, on the same day!

He didn’t disappoint us, great efficient service. He’s dependable, and trustworthy.

If you need someone to install something on short notice or last minute…HE IS YOUR GUY!

14 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent

Excellent, value money, service, polite, on time, clean, explained everything in plain languge, left the house as found and as you can see from the date Alex has come round at my convenience.

15 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Outstanding Service & Expert Workmanship

Russell Heating recently carried out some complex boiler work at my property, including the installation of a brand new boiler and I couldn't be happier with the results. From the initial quote to the final checks, everything was handled professionally and with real attention to detail.

Alex and the team clearly know their stuff they took the time to explain the options, worked around a tricky setup( I had two other companies who were not able to fix some of the issues) , and left everything tidy once the job was complete. The system is running perfectly, and the difference in efficiency is already noticeable.

Reliable, knowledgeable, and genuinely customer-focused I wouldn’t hesitate to recommend Russell Heating to anyone needing boiler or heating work done properly.

Thank you again!

10 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Wheathampsted road Harpenden

I’ve been using Russel Heating and Plumbing for years across all our jobs, and they’ve never let us down. Alex, one of their plumbers, recently handled a job from start to finish full house plumbing, 5 bathrooms and the whole downstairs underfloor heating, did an excellent job. He’s professional, friendly, He explained everything clearly and left the place spotless. It’s great to have a reliable team you can count on time and time again. Highly recommend Russel Heating – and a big thanks to Alex for another great job!

13 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Russell heating is a superb company and…

Russell heating is a superb company and the owner Alex is very knowledgeable and professional.
Over the years Alex has completed a number of jobs from repeat serving to complete underground piping and full boiler replacements across our small portfolio of properties.
We had a problem recently after 15yrs a boiler packed up, although this wasn’t covered under any guarantee due to age, Alex arrived at the early hours of the morning to ensure the safety aspects and was able to turn a replacement round quickly and efficiently. Alex is a true gentleman and will always go the extra mile for his customers.

12 marca 2025
Opinia niezależna
Logo Russell Heating Ltd

Odpowiedź od Russell Heating Ltd

Thank you for your thoughtful review! We are thrilled to hear that you are pleased with our workmanship. Your trust in us for your projects means a lot, and we look forward to continuing to exceed your expectations.

Oceniono na 1 z 5

Russell heating run by Alex have made…

Russell heating run by Alex have made my life hell I had an extension belt to make into a bedroom because I had trouble going up the stairs and I employed Russell heating company to install the heating and the boiler. And now the copper pipes which they buried under the concrete floor which lead to the radiators somewhere along the line have started to leak and the water is now surfacing come through the concrete come through the solid oak wood flooring and slowly climbing up the walls. This is going to cost me around £20,000 to put right and when I phoned Alex to ask for his help he didn’t want to know emails and photo of damage are below and a photo of a radiator they fitted not level to the wall, I have stabbed my toes on it a dozen times ouch,Please avoid this company at all cost.
image0.jpegimage1.png

Sent from my iPhone

1 lutego 2025
Opinia niezależna
Logo Russell Heating Ltd

Odpowiedź od Russell Heating Ltd

We’re sorry to hear about the situation you're experiencing. However, we feel it's important to clarify the facts.

The work in question was carried out by Russell Heating Ltd over 10 years ago, and at the time, it came with a 12-month workmanship warranty, as clearly outlined in the terms and conditions attached to your invoice. After such a long period, it is not reasonable or industry-standard to expect liability to extend beyond that timeframe — particularly when issues can arise due to a wide range of factors such as age, luck of yearly maintenance, settlement, or subsequent structural changes.

When you recently got in touch, we explained that this matter falls well outside the warranty period and couldn’t assist due to the fact that we dont cover your area, and we advised to get in touch with the builder who carried the rest of the works. While we always strive to help where we can, we cannot accept responsibility for pipework that has been in place for over a decade.

We are proud of the quality of our work and our reputation for professional service. We appreciate your feedback and wish you all the best in resolving the matter. Should you require a new inspection or a quote for remedial work, we would be happy to assist on that basis.

Oceniono na 5 z 5

Excellent; Friendly & Professional

We've used Russell Heating now for a number of years for our boiler servicing and gas safety certificates, after using British Gas for a long time. The experience is worlds apart! Alex is very professional, extremely friendly and personable. With British Gas we had so many appointments where their engineers were booked in and then just didn't turn up - no call, no notice, nothing! But with Russell Heating the relationship is much more personal. Alex takes the time to explain things, and is responsible for following up when needed. I would highly recommend Russell Heating!

2 października 2024
Opinia niezależna
Oceniono na 5 z 5

Very professional

Very professional, knowledgeable and honest engineer. Inspected boiler for strange noise and capped off and removed an old gas fire so we could install an electric one.

2 lutego 2020
Opinia niezależna

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