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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The diabetic foot clinic recommended a certain thickness of heel and sole to wear daily, Runners Need have a great range of trainers, plus their staff are very helpful and knowledgable about the diff... Zobacz więcej

Oceniono na 1 z 5

I made a large order for an upcoming sports holiday. My return included 2 x sports tops 2 x sports bras. One of the sports bras arrived covered in makeup stains. I created a returns requ... Zobacz więcej

Oceniono na 5 z 5

I initially went to the Liverpool Runners Need store after a friend recommended their gait assessment to me. Edward was extremely knowledgable and helpful. The whole experience including the precise s... Zobacz więcej

Oceniono na 1 z 5

Promised next day delivery and used Evri. Any company that uses Evri deserves a bad review, they promised next day delivery and it's still sat in Evri's delivery depot. The best thing of all is that t... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

796 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 61% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We had a really brilliant experience…

We had a really brilliant experience with Rassa (apologies if this is not spelt correctly) today. She gave us gait analysis and fitted us both with very comfy shoes. She has expert knowledge, we would highly recommend Rassa.

8 grudnia 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi there

Thank you for your lovely review.

I am glad to hear you had a great experience when you visited our store. We will pass this onto Rassa and the team and hope to see you again soon.

Oceniono na 1 z 5

Collection never delivered to store

Collection never delivered to store. Order impossible to cancel. 0 information to help consumers. Passed to AI to reduce wasted time.

2 grudnia 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

We are sorry to hear this and hope we could have investigated this further.

If you are hoping for further assistance and want to discuss this further, please reach out to our customer service team.

Thank you.

Oceniono na 5 z 5

Fantastic Service - Gait Analysis and Running shoes.

Went to Runners Need in Aberdeen for a Gait Analysis to fit me into some new running shoes.

Absolutely brilliant service from Conor. Knowledgeable, professional and passionate.

We tried a few pairs to see what worked for me and ultimately left very satisfied with my choice.

Thank you, Conor.

26 listopada 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Thank you for providing such lovely feedback. It is always great to hear that our in-store experts are excelling at their services.

We will ensure Conor gets the recognition deserved. Thank you for shopping with us.

Oceniono na 1 z 5

Shocking service, no stock either

Booked in for a gait analysis at the Manchester deansgate store, the lad that came up to do it was not very interested from the off. Basically just going through the motions, did not discuss my expectations nor my running habits. Asked for my size for my neutral shoe, was then told that none were available. Even asked for a size either way and none available. I then asked if the store actually had any stock in my size (size 7, so not an obscure size) to sell, I was informed that they didn't. Bare in mind that I travelled over an hour to get to the store for a pointless visit. Absolutely shocking and very disappointed with the service. Very glad I didn't give them my custom and went elsewhere.

4 listopada 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Andrew,

Thank you for your feedback. We’re genuinely sorry to hear about your experience at our Manchester store and understand how disappointing this must have been.

We’ve reached out to you via email as we’re keen to address the issues you’ve raised and make things right. However, we’ve not yet had a response. If you change your mind and would like to discuss this further, please don’t hesitate to get in touch—we’d be happy to help resolve this for you.

Thank you for bringing this to our attention, and we hope to hear from you soon.

Oceniono na 5 z 5

The running analysis really helped me

I had a running analysis done for my birthday at the Guildford branch and it was so incredibly interesting. To have my run analysed and corrected was eye-opening. I dealt with someone called Maisy and she was nice, professional, knowledgeable and just really kind. She definitely made this whole experience brilliant.

Ended up buying some trainers that fit beautifully, supportive and I've noticed that my running is a fair amount faster and this is down the the advice, fit and comfort.

24 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Fabio,

Thank you for sharing your experience with us. We look forward to welcoming you back for more great experiences.

Best wishes on your running journey!

Oceniono na 5 z 5

Excellent product range

Excellent product range, knowledgeable and friendly staff, running shoe fitting service

25 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Thank you, Tom! We’re delighted to hear you enjoyed our product range and found the team helpful and knowledgeable. We look forward to helping you again!

Oceniono na 5 z 5

Runners Need at Camden Market is a gem…

Runners Need at Camden Market is a gem for anyone looking for the right shoes! Just a 3-minute walk from the station, they have an amazing selection. We arrived just 8 minutes before closing and luckily met a fantastic staff member who really knew her stuff. She was patient, gave great tips, and best oart is she never rushed us. I left with the perfect pair thanks to her expertise. If you want the perfect fit, this is the spot!

25 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Thank you for sharing this great feedback! We're thrilled to hear that your experience at Runners Need Camden Market was so positive. We hope you enjoy your new shoes, and we look forward to welcoming you back soon!

Oceniono na 5 z 5

Ordered a pair of trainers on SUNDAY…

Ordered a pair of trainers on SUNDAY and they arrived the next day before lunch. You can't get a better service than that. The trainers I ordered are the most comfortable I've ever had. Might sneak another order in while my better half isn't looking.

21 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Thanks for the fantastic review! We're thrilled to hear your trainers arrived so quickly and that you find them super comfortable. Sneaking in another order sounds like a solid plan! If you need anything else, just let us know.

Oceniono na 5 z 5

Excellent website and Service

I went to a running event and got an opportunity to try out and run in a pair of Brooks Ghost 16 running shoes. I thought the shoes were pretty good and decided to order some when I got home. I searched the website and came across Runners Need. The website was excellent to navigate and order from without the flannel you normally get. Once ordered I received a number of notifications about the order and delivery dates until I finally got the order delivered to my home. I was updated every step of the way. Note with shoes you have to know what you exactly want otherwise you may run into issues regarding returns. For me however Runners Need provided a very good all round service. Well done.

15 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Joe,

Thank you for sharing your positive experience! It's great to know that the Brooks Ghost 16 running shoes worked well for you. We appreciate your kind words and look forward to serving you again in the future!

Oceniono na 2 z 5

Sending out used shoes

I have today received my new brooks running shoes. On arrival they have clearly been worn. Dirty on the bottom with a bit of the rubber coming away. Absolutely shocking paying so much money and you are sending out used, faulty shoes. You try to return them as damaged and they try to charge you.

14 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Thanks for your feedback, and we're sorry to hear about the issues with the shoes. We appreciate you reaching out to us, and we understand you'll be returning them to the store. If there's anything else we can do to assist you, please let us know.

Oceniono na 5 z 5

Fabulous service

The service was absolutely fabulous. Really thorough profiling of my needs and the salesperson (Owen) was extremely knowledgeable. There is clearly a high level of training given as he really knew his stuff about different conditions and difficulties with feet; and also knew the stock so was able to make recommendations. He then to time to ensure the fit was fine tuned and was extremely attentive. As a novice runner, I felt very confident I was given well thought out advice. Excellent - would recommend

11 października 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Dear Becky,

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Owen at our store. Your recommendation means a lot to us, and we look forward to welcoming you back for any future needs.

Thanks!

Oceniono na 4 z 5

Great customer service

I just wanted to comment on their customer service. I had issues with my order but the customer service was brilliant. Very quick to respond and with appropriate solutions. Can't give them a fully 5 stars because of the issues but a number of other companies and only e businesses could certainly learn from them.

11 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Andrew,

Thank you for your kind review and for acknowledging our customer service team. We'd love to know how we can improve further and earn that extra star, so please feel free to get in touch with us!

Regards,
Rochelle

Oceniono na 5 z 5

amazing support team

I order my trainers every year form Runners, they always arrive in time, this year I somehow did a mistake in my order and support were too helpful and friendly, they even did an exception and refunded me back, really kind of them.

24 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Nabil,

Thank you for your fantastic review! We're so pleased to hear that our support team was able to assist you and provide a positive experience with your order. We look forward to helping you again in the future!

Regards,
Rochelle

Oceniono na 5 z 5

Had a really positive experience in Brecon

Had a really positive experience in Brecon today. The chap doing my gait analysis couldn’t have been more knowledgeable, told me what I needed to know without telling me what I knew. Felt he completely understood what I was looking for and he did all the thinking for me whilst making sure I was happy with my purchase. It’s people like him that make the world a fab place to be. Have come away really pleased and can’t wait to try my new runners out. There was no hard sale but much more of an interest in getting completely the right trainer. Cant recommend more highly. Also parking in Brecon was lush - car parks everywhere!

14 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Caroline,

Thanks so much for taking the time to write your review of our Brecon store. I was so pleased to hear that you had a great time there!

Oceniono na 5 z 5

Great Gait Analysis and service in Windsor

I booked a Gait Analysis at the Windsor store and was met with the great service of one of their employees, Isaac. (He did say he was from another store though, covering in Windsor that day)

He was attentive and extremely knowledgeable both about the Gait Analysis (which was immensely helpful) and the trainer options. I left very happy with my purchase and the overall experience. There is no doubt I could have just bought trainers on Amazon - and they'd have been cheaper - but it was worth buying it from Runners Need from the service.

10 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Ed,

I was delighted to read that you had an excellent time at our Windsor store, thanks so much for leaving your review!

Oceniono na 5 z 5

I had a great experience

I had a great experience. Kelly was patient and very knowledgeable.

10 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Good afternoon,

Thanks for taking the time to write in with your positive feedback. If you can confirm a store for me I would love to pass your feedback along to the team there!

Oceniono na 5 z 5

A fantastic experience with the…

A fantastic experience with the Beverley team. Had my gait analysis done alongside the purchase of some new shoes and was blown away by not only the shop itself but more so the service as rendered by Dan, Hannas and Trev. Super friendly and welcoming, very knowledgeable and persistent with ensuring my order went through as planned as I’d caused some issues with a vitality discount. Best retail experience I’ve had in years!

8 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Hi Oakley,

Thanks so much for leaving some feedback with us, our Beverley store is among our newest so I am delighted to hear that they are hitting the ground running with first-rate service!

Oceniono na 5 z 5

Excellent service and expertise at Hemel Hempstead

I had a gait analysis and shoe fitting done. I was there for about 45 minutes and the guy working there had so much experience and immediately knew my pain points. He made some excellent recommendations and my new shoes and insoles are so comfy.

Would highly recommend.

31 sierpnia 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Good afternoon Danyaal,

Thanks for leaving some feedback for our Hemel Hempstead store, I will be sure to pass your comments along!

Oceniono na 5 z 5

Superb service in Manchester and a VERY happy customer!

I've been running for 40 years now, and have gait analysis done every 5 years or so. I was super-impressed by staff member Benn in Manchester Deansgate, who carried out my most recent gait analysis. His knowledge of shoes is encyclopaedic, and he gave me detailed product information on each of the 7 or 8 pairs he chose for me to try. He answered all my questions with patience and good humour, and explained my performance in each shoe by talking me through the videos. I left with the pair that we agreed suited me best, and I've just done my first run in them––which was amazing!! I really can't thank Benn enough for his professionalism and his customer-focused approach. If you can get to this store, run don't walk!!

2 września 2024
Opinia niezależna
Logo Runners Need

Odpowiedź od Runners Need

Good afternoon Celia,

Thanks so much for the positive feedback for our Manchester Deansgate store. It is always appreciated when we hear about store colleagues providing excellent customer service.

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