Run4It Recenzje 

104
•
Wynik TrustScore: 3 na 5

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I wish I had read the reviews before ordering. Ordered on the Sunday, it’s now Friday and the trainers have still not been dispatched. After reading the reviews, I am worried as to what condition the... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Editing after 2nd visit. My wife insisted visit again as our daughter needed shoes and we had already made the trip to the city. Reluctantly I agreed. Luckily we were served by someone diffe... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered the trainers with no issue, on arrival they were very small fitting. Organised the return, picked up promptly by Royal Mail. Can I get a refund? No! They are being difficult issuing my refun... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had an appointment in the Glasgow City centre store for a trainer analysis fitting. I had an outstanding experience, everything was perfect. So much time and care was spent during my appointment,... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep dla biegaczy

Napisane przez firmę

Run4It is Scotland's largest chain of specialist running shops, providing expertise, guidance and the highest standards of service and advice to all levels of runner.


Dane kontaktowe

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Średnia

Wynik TrustScore: 3 na 5

104 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Wszystkie recenzje

(104)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 22

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Legit!

Great product found £40 cheaper than any other site, fast delivery and good communication from customer service team, will use again!

12 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent customer customer

Amazing customer service by Lauren. Two pairs of shorts arrived instead of shorts and top. A phone call sorted this out promptly. Lauren emailed me and also followed up with a phone call the same afternoon. They also gave me a discount on my original order for the inconvenience,totally unexpected.
Thank you for your excellent customer service.

4 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Cheap and quick delivery

Bought myself a forerunner 245, was shocked to see it for sale here £30 cheaper than anywhere else. Ordered it and it arrived 2 days later - absolutely delighted with it! Will definitely shop here again.

30 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Everything you need at a great price.

I have used Run4it before and have found service and prices excellent. Goods ordered Tuesday evening. Arrived Thursday am. Kept me upto date all the way.
Website is clear and offers great value. Always worth shopping about and new running shoes were cheaper than the manufacturer website..! Don't know how they do it, but keep up the excellent work.

12 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

First visit to Run4It

Started running 5 weeks ago, after zero exercise during lockdown and the prospect of working from home indefinitely.
I made an appointment at the Glasgow store to go on the treadmill and get advice on trainers to suit my running style.
An excellent experience, even with additional covid measures instore, and my trainers are like running in slippers!

16 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent returns service

I bought a Garmin watch online from them in December which developed a fault. I emailed in August for my proof of purchase which I had lost as Garmin needed it. Run4it replied very promptly and offered to sort it out for me, I have sent them the watch free of charge and just received a call to confirm they have received it and that it will be sent to Garmin for repair. Thoroughly impressed with the customer service so far.

13 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Had a problem with some Saucony trail shoes I bought 6 months ago, they advised to return them for inspection. They said they were faulty and offered a refund or different shoe, which I choose and they sent them out really quick. All in all excellent customer service. No hesitation to use them again

12 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service ! Ordered Nike women’s zoom fly 3 on Sunday evening and received them via DPD today... Tuesday. Made enquiries about delivery yesterday and got a swift response with tracking number.

7 lipca 2020
Opinia niezależna
Oceniono na 4 z 5

Customer service

I purchased a pair of trainers which I returned. Had a couple of conversations with a guy on the phone and my money was refunded promptly. In this time of the crisis and pandemic it was pleasing to see a company still giving good customer service. Although the trainers I purchased at this time were returned, I would definitely shop here again based purely on their customer service levels. No issues at all.

29 maja 2020
Opinia niezależna
Oceniono na 1 z 5

No refund - £99 out of pocket

I ordered some trainers which were delivered in a timely manner. However, the fit wasn't right, so I returned them for a refund. I had only wore the trainers indoors and all packaging was returned complete with returns info within the requested timescale. I didn't keep hold of my royal mail tracking number because I've never needed to quote it before. Sadly because I didn't have this, I have not been refunded the £99 for the trainers. This is really disappointing, so please take this into consideration before ordering from Run4It. I won't be using them again or recommending them to others - sorry.

9 stycznia 2020
Opinia niezależna
Oceniono na 5 z 5

Awesome!

Bought the latest Brooks Adrenaline at 40 under the retail price. Free postage. Delivered within 48 hours. Fantastic!

14 października 2018
Opinia niezależna
Oceniono na 1 z 5

Can you trust this retailer?

Wow, advertising shoes they have not in stock even though they take your money. Not once but twice!
If you need your shoes, please don't order from Run4It as you are likely to let you down. Customer services is no help, Offered an alternative which was to pay far more then the shoe is available elsewhere such as Wiggle or Sportsshoes.com.

30 października 2017
Opinia niezależna
Oceniono na 1 z 5

Unfortunately I received terrible …

Unfortunately I received terrible service at the store in Lothian Road Edinburgh. Treated extremely poorly by the male manager (Findlay). Accused of being a liar and made to feel like an underclass pariah.

In the end when I made a direct complaint to his superiors. They agreed that Findlay had acted innapropriately, however nothing was really resloved, lots of fancy words in response, but no real action, lip service in the extreme.

On the plus side, I was able to purchase the trainers (Inovate Mudclaw) elsewhere, at SportsShoes.com and for £20 cheaper than they sell in Run4It.

My advise, if you want much cheaper trainers, without a pompous attitude from the condescending Findlay, well I think you know what my suggestion would be.

13 lipca 2017
Opinia niezależna
Logo Run4It

Odpowiedź od Run4It

Hi there,
Firstly let me again acknowledge the incident you refer to. I am also sorry that we have not been able to resolve it. We do work really hard to give the very best customer service at all times. We usually excel.
I do hope that the Inov8 shoes you eventually got were suitable and you are enjoying them.
I don't seem to have had a response from my last communication with you and as such I had to consider the matter closed.

Ian
Director and Co-owner

Oceniono na 3 z 5

staff really helpful. But!!

staff really helpful, however managers attitude was not the best on the day I visited, wish I'd gotten his name. Won't be returning for my next pair of trainers.

24 czerwca 2017
Opinia niezależna
Logo Run4It

Odpowiedź od Run4It

Hi Owen - this has just been highlighted to me. Thank you for posting a review - it is really appreciated. Not sure why I did not get an automatic notification so please accept my apologies for the delay in response.

Can you let me have more detail on this. I am sure it will really help us. I hope the shoes you did get are working for you.

Regards
Ian White
Director and Co-owner

Oceniono na 2 z 5

Not impressed

Purchased new trainers for running 2weeks ago, unfortunately trainers have given me blisters. Brooks offer a 90 day return policy even if you have used the trainers, and quality retailers should be honouring this policy as brooks support them in doing so. Called run4it on a premium contact number to see it I could exchange trainers but have been told I can not as they have been used outside and nothing they can do. Therefore I called Brooks direct to explain the situation and they have rectified the situation, well done brooks, but poor service from run4it. Will not use run4it again.

22 grudnia 2016
Opinia niezależna

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