Rowlands Pharmacy Recenzje 

773
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Staff are good. Medication can be hit or miss at the Drumsagard Rowlands In Hallside. Seriously thinking of changing Pharmacy. Can the not have a Q to pick up prescription that have either been... Zobacz więcej

Oceniono na 5 z 5

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Apteka

Napisane przez firmę

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

773 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 96% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(773)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 232

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Oceniono na 5 z 5

Excellent service

Excellent service. What a difference since Sinaya took over. Wait times are so much shorter and repeat prescription is always ready to collect with no issues. Sinaya is always very helpful and really goes out of her way to help customers. What a difference. Would highly recommend.

30 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon Isabel,

Thank you for your wonderful feedback, I will ensure that this reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 1 z 5

Rowlands Pharmacy at Ensbury Park not…

Rowlands Pharmacy at Ensbury Park not providing services that are advertised and have no knowledge or information about them. Very little intelligence too! They mess people about and don't provide meds with services which they have claimed money for!

27 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon Clare,

I am sorry to learn of your concerns surrounding our delivery service, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you use as well as further details of the incident.

Kind Regards
Lauren

Oceniono na 5 z 5

The staff are extremely welcoming and…

The staff are extremely welcoming and go above and beyond to help me and my family whenever we are in. The pharmacist Saniya has done what no other pharmacist has done, extremely empathetic and understanding. One of the best pharmacies I've been to

27 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

Really helpful

Really helpful

26 marca 2025
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the St Luke's Hospital Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Oceniono na 5 z 5

First class service as usual

26 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the Springburn Dispensary Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Oceniono na 5 z 5

I visit the pharmacy frequently it is…

I visit the pharmacy frequently it is always very busy. Siobhan is always so helpful and friendly. She leaves the counter to manage the queue and she communicates with people. For first time visitors it can be confusing but she alleviates a lot of problems by communicating. She is very protective and helpful always smiling. They are lucky to have someone as knowledgeable and helpful as her. I always can tell if shes on shift or not because when she is there everything is smooth and she knows what is going on.

20 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Shani,

Thank you for your wonderful feedback, I will ensure that this reaches the Bristol Royal Infirmary Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

There has been a staffing change and…

There has been a staffing change and the atmosphere of the pharmacy is now lovely. I really feel like the staff care in Cupar store now

20 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Cupar Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

All staff are fantastic

All staff are fantastic, they care about people always asking how your felling.
I would 100% recommend this chemist if not for all the services they provide even just for the friendly welcome

20 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Morning Tracy,

Thank you for your wonderful feedback, I will ensure that this reaches the Corstorphine Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 1 z 5

The New Brighton branch of Rowlands has…

The New Brighton branch of Rowlands has to be the worst pharmacy in the country. Waits of an hour or more must be commonplace because its happened to me on more than one occasion. They don’t appear to have sufficient staff to meet demand, and sometimes they put a notice on their door to say that no pharmacist is present. If they send a message to say a prescription is ready to collect, it rarely is when you arrive the pharmacy. Apologies for wait time are rare, and overall customer service is poor and staff appear aloof and haughty.

20 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Morning,

I am sorry to learn of your concerns surrounding our delivery service, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you use as well as further details of the incident.

Kind Regards
Lauren

Oceniono na 1 z 5

The text notification system doesn’t…

The text notification system doesn’t appear to be used consistently, only received 1 text in last 5 prescriptions

19 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon Colin,

I am sorry to learn of your concerns surrounding our delivery service, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you use as well as further details of the incident.

Kind Regards
Lauren

Oceniono na 2 z 5

i As house bound

i As house bound. they offers delivery my prescription
the carer returned which i trailed did not get on category told me i. have enough i chased about now 3
the gentleman off sick they tell ringing daily’s r
rather frustrating

hello
i thought it went to the website
it waterfront

17 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Afternoon,

I am sorry to learn of your concerns surrounding our delivery service, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you use as well as further details of the incident.

Kind Regards

Chelsea

Oceniono na 5 z 5

Prescription collection

Staff were attentive, and worked hard to collect my prescription.

Michael

17 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the Howden Team and that they are recognised for all of their hard work.

Kind Regards

Chelsea

Oceniono na 5 z 5

Lesley is a superb consultant and never…

Lesley is a superb consultant and never rushes you, always answers any questions I may have and gives grest encouragement.

13 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Morning Alec,

Thank you for your wonderful feedback, I will ensure that this reaches the Stevenston Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

Great Staff-Great Pharmacy

Cant say enough good things about this pharmacy and their staff. The people who work there have been trained right-they take their time, always patient, friendly and they always get prescriptions etc right 1st time❤ Id like to thank the 2 pharmicists (C+L) personally as they went above and beyond to help me and couldnt be more grateful.

13 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Clair,

Thank you for your wonderful feedback, I will ensure that this reaches the Barrhead Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

Anne at the crossgate pharmacy has been…

Anne at the crossgate pharmacy has been an angel trying to help with a chest infection giving us all the advice we need

13 marca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Keiran,

Thank you for your wonderful feedback, I will ensure that this reaches the Charing Cross Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

I was dubious before as I had failed…

I was dubious before as I had failed with the equivalent to champix quit smoking medication, but stuck with it, doing as advised.
On occasions it was testing, especially when I had no will power in general over the addiction of being a smoker of 44 years.
But I battled on and completed the course. On occasion I would get thoughts in my head but needed to shift my thiught to something g else until the slight thought passed.
I honwstly cant stand the smell of it now, knowing and thinking of how I must have smelt, my clothes, my breath and how my health had suffered. I am 7 months smokeless now and feeling amazing with every breath I take and with so much more energy and confidence.

13 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Brynteg Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

Competent and helpful

Competent, helpful staff, clean store with plenty of items in stock. A really great public service, thank you.

12 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this reaches the Sandiway Team and that they are recognised for all of their hard work.

Kind Regards
Chelsea

Oceniono na 5 z 5

Great service and always cheerful.

I find that service is always excellent. I receive a text when my prescription is ready and service is always with a smile.
This morning I emailed regarding a pending prescription, and received a reply within an hour! Brilliant.

12 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this reaches the Tarporley Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Oceniono na 5 z 5

Ellon Rowlands a great team.

Staff are helpful friendly and very kind. Whilst I was waiting they were able to help so many people. Great to have such support in our community.

12 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Afternoon Anne,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 1 z 5

pharmacy used to be amazing

This pharmacy used to be amazing as of the last month with the complete change of staff it’s gone down hill severely scrips never ready weekly scrips take two weeks to get and then no one can help highly recommend using another pharmacy

11 marca 2026
Opinia niezależna
Logo Rowlands Pharmacy

Odpowiedź od Rowlands Pharmacy

Good Afternoon Davi,

I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

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