We started the sale of our house with another agent which wasn’t going well and so we invited Roman’s to make a difference. The manager - Matt White had kept in close contact with us and made some sug... Zobacz więcej
Lokalizacja
Zmień lokalizację257 Fleet Road, GU51 3BN Fleet, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great estate agents in Fleet. Branch manager & whole team were great communicators from the start of my sale process. Although there were ups and downs throughout, I felt well supported by the team wh... Zobacz więcej
My family and I have been renting through Romans for 10+ years now with no issues. Our concerns have always been dealt with swiftly and in a friendly manner. Fairly recently, Jacqueline Miles-Miller h... Zobacz więcej
Absolutely abysmal property management. I moved into a property they are supposed to manage to find it disgustingly filthy, clearly not checked, smoke alarms 18 months out of date (lucky previous... Zobacz więcej
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Informacje dotyczące firmy
O Romans - Fleet
Napisane przez firmę
Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.
Book free sales valuation
Book free rental valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Your local property experts
Napisane przez firmę
- Whether you're looking to sell or let your home, our teams are on hand to help.
From start to finish, we cover all aspects of your property journey with our full range of services.
No matter your property goals, we work tirelessly to achieve them
From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.
Dane kontaktowe
257 Fleet Road, GU51 3BN, Fleet, Zjednoczone Królestwo
Genuinely local, truly expert
4,4
Doskonała
23 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Shocking Customer Service.
Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!
4 lutego 2022
Opinia niezależna
All the talk, beware, misled and disappointed
Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed
30 grudnia 2021
Opinia niezależna
Odpowiedź od Romans - Fleet
Dear Emma,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
No customer care
There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide support for tenants during these times (particularly as it has gotten so cold it has snowed) and I never get a response to my questions. No one from Romans has offered to lend me any temporary heating and no temporary solutions, I've been left to get on with it.
I hasten to add this is the third time since taking tenancy of the property in February this year that I have been left without heating or hot water. It's just appalling.
The saga continues. The day a new boiler was finally installed (4 weeks later) I was handed notice by the landlord/Romans. 2 days before Christmas and so without a great deal of time to save for a new deposit, I vacated the property on 21st January with my check-out report issued to me on 24th. It's now 3rd February and no one will communicate with me as to returning my deposit. Romans are still holding this money without giving me any indication as to what is happening with it and failing to reply to my many emails. What's more is the property has been advertise for re-lease from 1st February so surely they are in a position to tell me what is happening with my £1,100 deposit?!
They fail their tenants at every step of the way.
7 grudnia 2021
Opinia niezależna
Odpowiedź od Romans - Fleet
Dear Ms Clacey,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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