Romans - Bracknell & Warfield Recenzje 

121
•
Wynik TrustScore: 3.5 na 5

3,6

New Manor House The Ring, RG12 1JT Bracknell & Warfield, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I have been a landlord for many years ans since Romans have taken over managing the property Kimberley Garcia Jones has been the property manager. She has always been very responsive to issues ensuri... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Worst agency we have worked with among several up and down the UK. There is little interest shown by anyone from Manager or reps and no continuity with anybody. No use of mobile phones so only mess... Zobacz więcej

Oceniono na 5 z 5

Lisa Fazal of Romans has been our property manager for the last 13 years. She has gone over and beyond in assisting us with the rental property we lived in, with both maintenance and landlord issues.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but D... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. również w kategorii:
  3. Inwestycja nieruchomościowa
  4. Nieruchomości – wyceny
  5. Rzeczoznawca nieruchomości

O Romans - Bracknell & Warfield

Napisane przez firmę

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Napisane przez firmę

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Dane kontaktowe

  • New Manor House The Ring, RG12 1JT, Bracknell & Warfield, Zjednoczone Królestwo

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

3,6

Średnia

Wynik TrustScore: 3.5 na 5

121 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(121)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 157

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Emily Tolley

Emily Tolley - very unhelpful, very blunt very unprofessional.

21 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Unhappy Tenant,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Oceniono na 5 z 5

Donna the amazing property manager

Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly. And because of her, I'd really highly recommend Romans. Thank you so much Donna.

10 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Yanyanis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

We have been using Romans as our…

We have been using Romans as our lettings agent for over twenty years and Donna has been our property manager for the longest time. We have found that they are responsive to both us as landlords and to our tenants and have nothing but good things to say!

10 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Mario

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

My dealings with Romans have been a…Top Helper

My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.

9 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Paul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Difficult negotiations

Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.

8 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

A quick note of appreciation

A quick note of appreciation for the quiet support that we have received from Donna-Marie Brant over several years as landlords. Problems are generally dealt with before we even know that there was a problem, and we are involved only when it is necessary. Many thanks, and long may this continue

9 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

5 out of 5 for Romans

5 out of 5 for Romans. They have always done their best to assist with every enquiry and request and are a really nice bunch! Extra thanks to Donna-Marie Brant at Bracknell for always being there for us!

8 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Ronnie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

8 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Adrian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Our property manager

Our property manager, Donna Brant (Bracknell) is always extremely helpful and responds quickly to any issues. She is a pleasure to deal with and it is nice to have a property manager who cares about her tenants.

7 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Patricia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

I did bought my 1st ever house with…

I did bought my 1st ever house with help of Romans-Bracknell and everything went very smooth,very proffesional and reliable people...
Because of my excellent experience from the past with them I decided to use them service once again as I know I won't be let down by the team...

22 lutego 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Cameel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Massive thanks to Sarah Boyens at the…

Massive thanks to Sarah Boyens at the Bracknell office. I contacted Sarah at 13:00 regarding an urgent issue, by 15:00 Sarah had sorted everything. Sarah also followed up the next day with the various people involved to ensure that I had total peace of mind. Brilliant service thanks

1 marca 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Debs

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 1 z 5

Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

31 stycznia 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Cleevan Menezes,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Oceniono na 5 z 5

Super-star Donna-Marie Brant

Donna-Marie Brant has been looking after us & our properties for many years. We are still impressed by her efficient, prompt & personable service. Most recently she coordinated the fitting of a new boiler, an extension to our lease & liaised with the tenants over the completion of supplementary documents. Can we therefore, through this medium, convey our ongoing appreciation to Donna-Marie for her outstanding service.

21 lutego 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Robert

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 4 z 5

Well done Kimberley

I have been a landlord for many years ans since Romans have taken over managing the property Kimberley Garcia Jones has been the property manager. She has always been very responsive to issues ensuring that they are speedily resolved. Well done Kimberley.
The contractors used are generally of good quality but can be expensive so Romans should try to get equally good tradesmen on board that are more cost effective - there are many out there. Hence 4 stars not 5

11 lutego 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Philip,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Oceniono na 5 z 5

Long term professional fully managed letting service.

We have used Romans fully managed letting service for many years and this has worked well for us, whilst overseas and also when back in UK.

The property has been managed sensibly and we have benefited from continuity with a specific, named property manager (Donna-Marie Brant) who has been our point of contact over the long term. This provides us with confidence that queries from both the tenants and ourselves are addressed professionally, politely, consistently and promptly, together with ongoing personal knowledge of the letting history.

24 stycznia 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Rohan is very professional

Rohan is very professional, informative, and customer service. We are convinced that he has the best interests at heart for us and our house.

21 stycznia 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Ana

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

The whole process was done…

The whole process was done professionally. From the initial contact with Daisy who polite and professional and did exactly what she said she would. The whole team in fact were excellent. Would recommend Romans to everyone

17 stycznia 2023
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

They have been as informative as…

They have been as informative as needed. Especially happy with a Move Manager.
I think we have been lucky to have had a short and smooth transition.

2 grudnia 2022
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Natasha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

A positive Experience

We have enjoyed having Jacqueline Miles-Miller at the Bracknell office as our property manager. Jacqueline has been great in communicating with us and responds promptly to our concerns. She has been effective and helpful in liaison with our tenants. Our overall experience has been a positive one.
Rotimi & Lola

24 października 2022
Opinia niezależna
Logo Romans  - Bracknell & Warfield

Odpowiedź od Romans - Bracknell & Warfield

Dear Rotimi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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