Rolec Services Ltd Recenzje 1478

I had a problem with getting my new EVO EV charger schedule to work, Lukasz took me through it step by step and it works perfectly now. Excellent service!

Adrian handled our problem personally from start to finish. One point of contact, who was totally across his brief. Fault was remedied very quickly, and to our full satisfaction. A level of service that everyone else needs to match !!

It took a long time to get an engineer to attend site, the original booking being the 10 January 26, by the 9 March we had 2 faults to deal with, and the engineer was great when he arrived, fixing one fault in minutes, the second took a large amount of time to resolve but he stuck at it with the support of his colleague on the phone and after replacing several items the charger is working again.

I am writing to share my positive experience working with Ellie Bennet.

Ellie was incredibly helpful while we were getting our chargers online and connected. Throughout our emails and calls, she provided excellent direction and assistance, for which I am truly grateful. I found her to be friendly, polite, and a pleasure to work with.

Lukasz Wozniak Called me regarding an issue I had with an old charging unit I had. He was very helpful and sent me all the information I needed to solve my problem.
I was pleased that Rolec contacted me very quickly after I had emailed them explaining my issue with the charger being offline.

Many thanks to Lukasz and the Rolec team for great support in setting up my new EVO charger. Great service and much appreciated.

I did not like the amount of time waiting to talk to somebody when calling and that it took several chase ups and a month to resolve. However when it was resolved, it was done professionally, efficiently and courteously.

prompt response, very helpful and knowledgable

The issue has not been resolved

Very helpful knowledgeable guy.
Very happy with his suggestions.
Hopefully its all works now

Quick response, very knowledgeable and straight to the point.

The public ones are a proper ballache every time do they expect the normal person to know everything It’s crap

Ellie and the team were really helpful both on the Chat and on the Phone.
A tricky question was totally resolved quickly and easily.
First class customer service.

Lukasz Wozniakwas great, service was top class resolving issue straight away

For the first time ever, it felt like Rolec listened to my issue, took down all of the details and sent an engineer next day. The electrician was friendly, knowledgeable and professional and resolved the issue in about 20 minutes.

Very prompt reply and when I couldn't be contacted by telephone I was emailed with all the information that I needed.

I’d like to give a huge thank you to Ellie at Rolec Technical for providing great service, as always. Every time I deal with her, she’s friendly, efficient, and incredibly helpful. Nothing is ever too much trouble, and she consistently goes above and beyond to make sure everything runs smoothly.
It’s rare to find someone so reliable and genuinely dedicated to excellent customer service. Ellie is a real asset to Rolec Technical, and it’s always a pleasure working with her.
Highly recommended!

Never had a problem with the charger, problem was with house builder and installer.
The tech support was fantastic both time
I have had to call.

Took a long time and many emails to fault fixed, but to be fair when the technician came out he fixed it first time

Lukasz displayed patience far beyond what I could reasonably have expected, and expertly answered all my queries in great detail & step by step, & even went back several times when I failed to grasp the detail. I simply cannot thank him enough & would commend him to anyone unsure of how to set up their charger. He is simply quite outstanding!