Robert Gatward Jewellers Recenzje 

273
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Duncan and the team always seem to deliver. It was our first wedding anniversary and Duncan was able to source a very special watch for my wife which I cannot thank him enough for getting. We both alw... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Purchased a longines hydroconquest Other jewelers were putting me on a waiting list for a 39mm grey bezel. These guy's had it shipped to me in 2 days. Fantastic

Reakcja na opinię

Oceniono na 5 z 5

I have been shopping here since 2018, and they have always looked after me exceptionally well. A special mention to Blagica, my sales consultant. She has incredible knowledge of Rolex and many... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Paul's professionalism, deep knowledge, and warmth completely restored our confidence in the Rolex brand. It is incredibly rare to find such genuine, high-caliber service, and he made us feel like a t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Jubiler
  2. Sklep jubilerski
  3. Sklep z zegarkami

Informacje przekazane przez różne źródła zewnętrzne

Visit Robert Gatward Jewellers for the most exciting and high quality jewellery and luxury watch brands you have ever laid your eyes on. We specialise in the best value and most beautiful engagement rings and wedding rings with quality that is found on rings twice the price with a compassion to match. Shop with us to find huge names such as Pandora, Rolex watches, Tudor watches, Thomas Sabo and Links of London to name just a few. Before anything else we specialise in top class, industry leading customer service that no other jewellery shop can even compare to, on and offline. Visit our website and be in no doubt that you have found your own personal jeweller with a individual touch that goes above and beyond any other service you have received. We offer free delivery on all items, a no-quibble returns policy and phone/email support six days a week so we can always answer your questions quickly.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

273 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(273)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

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Oceniono na 5 z 5

We had a great experience at Robert…

We had a great experience at Robert Gatward in Windsor and had the best service from Leon. He is personable and ultimately professional . Thank you.
Mr & Mrs H

8 października 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for taking the time to leave your review! We are so pleased to hear of the fantastic service that you received from Leon on your recent visit to our Windsor showroom. Your kind comments will be shared with Leon and the team. We hope to welcome you back again soon.

Best wishes, Kelly

Oceniono na 5 z 5

A day to remember at RGJ Ipswich

My experience at RGJ Ipswich today was almost biblical. Having been a customer there for about 9 years, Duncan, the manager, blew my mind when he invited me to view, with the option to buy, something very special. (Matthew 22:14 springs to mind!) Every visit there has been special. Todays experience was exceptional. I am not a celeb’ or royalty, but it felt like I was treated like one today. I can’t thank them enough. No other jewellers that I have been to comes close. I wouldn’t buy from anywhere else.

23 września 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

What a lovey review Rennie! Thank you so much for taking the time to leave a review of your recent experience at our Ipswich showroom. Your kind words will be shared with Duncan and the team. We look forward to welcoming you back soon. Best wishes,
Maria

Oceniono na 5 z 5

A great shopping experience with a personal touch

I have gone through Robert Gatward Abingdon for a number of watches as well as my Wife's engagement + wedding rings and other jewellery and we both now would never shop anywhere else.

Edward and the team have always been very helpful & knowledgeable with great products in stock. It is great to have found a store where there is no pressure to buy anything whilst getting expert opinions.

I cannot recommend Robert Gatward enough if you are looking at a new Watch or Jewellery.

27 maja 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you very much for your review, Joe. We are so pleased to hear of the continuous fantastic service you have received from our Abingdon team. Your kind comments will be shared with the whole team. Thank you for being a loyal customer, we look forward to welcoming you back again soon,

Best wishes, Kelly.

Oceniono na 5 z 5

Amazing and friendly service from the whole team...

Amazing and friendly service from the whole team as always!

Welcomed by a polite blonde lady who's name I didn't catch and offered a drink when we arrived.
Stopped by to drop a watch off for servicing and have links added to another which went seamlessly.

I had the pleasure of dealing with Archie and Lee who were both happy to have a general chat about watches and a quick catch-up, nothing felt rushed which was nice.
I look forward to returning in the future.

9 września 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you for taking the time to leave your review, Luke. We are delighted to hear of the amazing service that you received on your recent visit to our Ipswich branch. Your kind comments will be shared with Archie, Lee and the whole team at Ipswich. We look forward to welcoming you back in the future.

Best wishes, Kelly.

Oceniono na 5 z 5

Keep exceeding my expectations. Long may it continue!

Continue to be really pleased that this is my local family owned Jeweller. Having moved to the area a few years ago I’ve had the pleasure of dealing with Paul, Kevin, Charlotte and Jeanene - and the experience is night and day compared to my experiences elsewhere previously. From my first encounter with Paul to then shortly after picking up a special Rolex for my 40th from him and Kevin, to working with Charlotte to commission two custom pieces of jewellery for my wife to mark various milestones the experience has been friendly, attentive and at times surprising when they exceed expectations. The team have also sold me a nice (recently released) Tudor watch as well. My thanks to each and every one of them. Four great experiences over the past two years. Here’s to many more 👍🏻

20 lipca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

What a fantastic review, thank you Matt! I am so pleased to hear of the fantastic service that you have received from our Windsor team. I will be sure to pass on your wonderful feedback to all at Windsor, and I'm sure they will be absolutely delighted to read your comments. I hope you are enjoying your timepieces, and your wife is delighted with her custom jewellery.

We really do value all feedback and appreciate the time you have taken to leave us your review.

Best wishes, Kelly.

Oceniono na 5 z 5

Fantastic Rolex AD…

Incredible experience with a Rolex AD that actually makes the time to understand the customer properly. Best Rolex AD that I have come across! This is a proud, family-run jewellers that understands how to make its customers feel welcome and valued. Congratulations (and thanks) not only to Lee but also to all the other staff in the Ipswich branch, each one of whom was a genuine pleasure to meet. Will be back for some jewellery soon!

8 lipca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for taking the time to leave your review, A.D. We are so proud to continuously work to create great experiences for our customers, and your feedback makes it all worth it. I will be sure to pass on your kind comments to Lee and the team in Ipswich. Our Ipswich team look forward to welcoming you back again soon.

Best wishes, Kelly.

Oceniono na 5 z 5

Great experience

I reached an important milestone in my career and had promised myself a Rolex to celebrate. I spoke to Leon who listened to what I wanted and found it for me (quicker than expected) and also offered a couple of different options just to be sure.

Couldn’t be happier with the watch and the whole experience. Thanks again

19 listopada 2022
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you so much for sharing your experience in our Windsor store and your kind words will be passed onto Leon.
Please do not hesitate to contact us if we can be of further assistance.
Kind regards
Maria

Oceniono na 5 z 5

Excellent first buying experience

Purchased a beautiful Clogau ring at an excellent price. Very impressed with the fast delivery and the extra touch with packaging and presentation. Will be returning to this supplier.

14 lipca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you so much for your kind words,
Maria

Oceniono na 5 z 5

Breitling watch online

Bought a Breitling watch online. Very smooth process. Kept informed with personalised emails at every step. Arrived on time and carefully packaged. Reasonably priced. I would definitely use Robert Gatward for future purchases and will recommend the company to friends.

29 czerwca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for sharing your experience with us, Nathan! We are so pleased to hear that you are delighted with your order, and that you appreciate the careful packaging and our customer service. Your kind comments will be shared with our website team.

Please do get in touch if we can assist you in the future.

Best wishes, Kelly.

Oceniono na 5 z 5

Longines VHP GMT online

I ordered a Longines VHP GMT online recently. Not only was the price highly competitive it was delivered to my home in secured packaging. I love my new watch and recommend Robert Gatward Jewellers as very caring and professional organisation.

14 czerwca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for your lovely review, Robert! We are so pleased that you are delighted with your new Longines timepiece, and we hope you enjoy it for many years to come. Your kind comments will be shared with our web team.

Best wishes, Kelly.

Oceniono na 5 z 5

Excellent service

I visited the Windsor branch. The staff was very welcoming and helpful. I was interested in a Rolex and spoke to Kevin Fuller who was very friendly and nice. He secured me an allocation not too long after.
Great experience overall and special thanks to Kevin for his superb service. He is a true professional.

25 kwietnia 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you for taking the time to leave us a review, Stef.
We are so pleased that Kevin was able to be of assistance to you, your kind comments will be passed on.
We hope you are delighted with your timepiece, and enjoy it for many years to come.

Best wishes, Kelly

Oceniono na 5 z 5

Great service

Great service, and arrived quickly, beautifully packaged by Abi. Would definitely recommend.

26 kwietnia 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you for your 5 star review, Juliette. We are so pleased to hear that you had a great shopping experience through our website. Your kind comments will be shared with Abi and the website team.

Best wishes, Kelly

Oceniono na 5 z 5

I recently had an appointment with Lee…

I recently had an appointment with Lee at Robert Gatward.
Lee was extremely helpful and pleasant to deal with. I would highly recommend Robert Gatward jewellers.

26 kwietnia 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for your review, James. Your kind comments will be shared with Lee and the Ipswich team. We look forward to welcoming you back again soon.

Best wishes, Kelly

Oceniono na 5 z 5

Outstanding service…

Please could I ask that this review is passed on to Keith and Bridie Gill.

I visited your store in Windsor on Saturday the 29Th and was greeted by Kevin Fuller, I didn’t have an appointment and it was very close to closing time. I wanted to talk about acquiring a Rolex for my sons 21st Birthday which had just passed.

As a huge Rolex fan, I have experienced many Rolex stores. Usually if you make an unappointed visit to a store as a new customer the experience can be shocking bad.

I am a Franchise Director for a local business, it’s our stated policy to treat every visitor to ###### as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions. This is something we live and breathe by and something I rarely experience outside of my businesses. I can confirm that Kevin delivers this exceptionally! He was welcoming, kind, friendly and included my whole family in the sales process. His knowledge and enthusiasm is also outstanding.

So, a huge thank you for an outstanding experience, you have a customer for life!
Best regards

29 kwietnia 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for your review, David.

We are so pleased to hear that Kevin was able to be of assistance to you and your family on your visit to our beautiful Windsor showroom. Your kind comments will be shared with the whole team.

We look forward to welcoming you back again soon.

Best wishes, Kelly.

Oceniono na 1 z 5

Nasty, provincial and to be avoided.

We’d been out for a walk with our dog and were in need of a coffee. I remembered I needed some help with a Breitling Emergency; tapped on the front door that is security controlled and a middle aged guy that had clearly seen me prior to my tap reluctantly discontinued his chat with a fellow staff member and opened the door and ushered me in. Immediately I felt like I had been annoying in disrupting his conversation and his body language and manner told me that he wanted rid of me at his earliest opportunity. The chap dismissed my enquiry and sent me on my way. I was wearing a baseball cap, jeans, fleece and hiking shoes. I work in the city and there are myriad Rolex, Breitling dealers and I’ve never once experienced the breathtakingly rude and provincial attitude that I dealt with at Robert Gatward. They say that if you visit a good restaurant you extol the virtues of the place to 3 people, you visit a bad restaurant and tell 10 people. Nasty experience and I will avoid like the plague in future.

27 marca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

I'm ever so sorry to hear of your recent experience Chris.
We'd like to look into this further for you, please could you email info@robertgatward.com with your contact information and a convenient time to call you.

Best wishes, Kelly.

Oceniono na 5 z 5

On line order

Ordered earrings on line and the whole process was excellent. Arrived securely by Royal Mail and the little sweets hidden within the packaging was a nice touch. Loved the earring too! I was a little dubious about ordering on line as opposed to going into shop but I needn’t have been and will shop this way with Robert Gatward again.

14 marca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for your review, Gary. We are so pleased to hear that you are delighted with your purchase, and of your online shopping experience with us. Your kind comments will be shared with our website team. We are also pleased the sweet treats were well received!

Best wishes, Kelly.

Oceniono na 5 z 5

Great team & Service ⭐️⭐️⭐️⭐️⭐️

Visited Robert Gatward Windsor last weekend and it was a delightful experience.
Initially I went to register for a watch. I was introduced to Kevin and was amazed with his knowledge, professionalism, manners and friendliness.
I must say that whole store team was very kind and helpful. I was so impressed that I went back on Wednesday to buy a diamond necklace. As always, found their staff extremely supportive with vast knowledge of jewellery and diamonds.
Store team made the visit enjoyable and I would love to visit them again. Highly recommend Windsor Store 5⭐️s all the way.
Thanks
Mudasar

8 marca 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

What a lovely review! Thank you ever so much, Mudasar. We are so pleased that Kevin and our Windsor team were able to be of assistance to you, and made your visit enjoyable. Your kind comments will be passed on to all of our team, and I'm sure they will be delighted to read your review.
We hope to welcome you back again soon.

Best wishes, Kelly.

Oceniono na 5 z 5

Great service

Many thanks to Lee for going above and beyond and making a birthday special. Great service and a pleasure to deal with. Very happy to recommend Lee and Robert Gatward Ipswich.

16 lutego 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for your review, Ashley and Pip. We are so pleased that Lee was able to be of assistance to on your recent visit, and made your birthday a special one. Your kind comments will be passed on to Lee and the team in Ipswich, we look forward to welcoming you back again soon.

Best wishes, Kelly.

Oceniono na 5 z 5

Excellent knowledge friendly service

Excellent professional service and help in my new watch purchase, very knowledgeable staff
Will definitely be a long time returning customer of Robert Gatwards
Highly recommend and definitely will be recommending to my friends and family

2 lutego 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for taking the time to leave your review, Thomas. We hope you are delighted with your new timepiece and enjoy it for many years to come. We look forward to welcoming you back again soon.

Best wishes, Kelly

Oceniono na 5 z 5

Excellent service

Excellent service. The packaging of my Clogau Seraphina ring was one of the most secure parcels i have ever received from online shopping which included a lovely Thank you note inside.
Super fast delivery with great communication. I was very weary of ordering as I had not heard of Robert Gatward jewellers but I can honestly highly recommend them as I would definately buy from them again . Thank you

3 lutego 2023
Opinia niezależna
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Odpowiedź od Robert Gatward Jewellers

Thank you ever so much for your lovely review, Louise. We are so pleased to hear that your order arrived prompt, safe and that you appreciated the secure packaging. We hope that you are delighted with your beautiful Clogau ring.

Please do get in touch if we can assist in the future.

Best wishes, Kelly.

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