RIU Hotels & Resorts Recenzje 652

I recently stayed at the RIU Palace Tropical Bay in Negril, Jamaica, for what was intended to be a memorable and celebratory trip for my 60th birthday.
The entire holiday was booked through TUI as an all-inclusive package, with clear communication regarding the nature of the celebration and my partner’s accessibility needs. Unfortunately, the overall experience at this resort fell well below the expected standard for a RIU property and was deeply disappointing, especially given the occasion.

While the room was acceptable in its layout and general appearance, we encountered a serious hygiene issue, cockroaches were found roaming freely within our room. This infestation was concerning enough to require fumigation. We also became aware that other guests were moved due to similar pest problems, indicating a broader issue affecting the resort’s cleanliness and maintenance standards.

The electrical infrastructure in the rooms was also inadequate. The 110v two-pin sockets did not securely hold standard travel adaptors, forcing us to prop up plugs just to maintain a charge. This was not only inconvenient but also a potential safety hazard.

Despite informing TUI at the time of booking that my partner has mobility issues and that this was a significant birthday celebration neither consideration appeared to be acknowledged by the resort. Our room was initially assigned in a block furthest from the main amenities, including restaurants and entertainment. After we raised the issue on arrival, we were moved the next day to a closer location, but the delay caused unnecessary stress and made it difficult to settle in during the first day. In addition, no birthday decorations or acknowledgments were made, despite clear communication through TUI that this was a celebratory trip.

None of the blocks have lifts & no escalators at reception down to the main square where all the activities & restaurants bars etc are

The public men’s restrooms were in unacceptable condition. All urinals in one of the only two public facilities were blocked and filled with stagnant urine. Even after the issue was reported to staff, no meaningful action was taken, and the facilities remained unsanitary throughout our stay.

The restaurants were largely subpar. Food quality ranged from average to poor, and the breakfast buffet lacked consistency both in terms of selection and availability from day to day.
The resort’s QR code based reservation system was problematic, it only allowed guests to book for the number of people registered in their room, effectively excluding others from your group.
This system is not user friendly, especially for guests who are not tech-savvy.

Furthermore, menu items advertised in restaurants on the QR system were always unavailable lobster, for example, was never available but always advertised.
Cocktails across the resort lacked variety and tasted largely the same, with little distinction between them. They were also ordered via QR code, which added another layer of inconvenience.

The in room drink optics were never fully stocked. When we asked about this, a staff member explained that under current resort policy, optics are not replenished in full. After raising a complaint, the drinks manager agreed to fill our cabinet properly, but this again should not have required repeated requests.

The resort’s WiFi did not cover the full length of the designated beach area, which was frustrating. One end of the beach lacked a bar or food kiosk, requiring a lengthy walk back to the central area or dependence on roaming beach staff who only got drinks & not food, & were few and far between.

Additionally, each guest is only permitted a single beach towel, which is inadequate for a full day spent at the beach and not in line with service expectations for a premium resort.

The single most commendable aspect of the resort was the entertainment manager. He was enthusiastic, professional, and clearly committed to ensuring guests enjoyed their stay. His energy and dedication stood out in stark contrast to the broader shortcomings of the resort.

Overall, RIU Palace Tropical Bay failed to meet the standards that guests expect from the RIU brand or from a holiday organised through TUI. From cleanliness concerns and inadequate accessibility provisions to poor dining experiences and limited guest services, this stay was unfortunately marked by a series of avoidable disappointments.

Given the significance of the occasion and the premium nature of the booking, the experience was both frustrating and disheartening. I sincerely hope these issues are addressed to prevent future guests from encountering the same.

Le pire des Hotels pour un 4 étoiles .. tourisme de masse .. la cantine LOL la plage tout tout est Horribilus .. vraiment EVITER

Décevant pour un 4 étoiles, surtout pour un voyage de noces (Riu Turquoise, le Morne Maurice)

Nous séjournons actuellement dans cet hôtel 4 étoiles, choisi spécialement pour notre voyage de noces. Ma compagne avait reçu confirmation de l’établissement qu’une attention particulière nous serait réservée à notre arrivée, notamment une bouteille de champagne en chambre. Deux jours avant notre arrivée, nous avons relancé : la promesse a de nouveau été confirmée.

Malheureusement, quelle déception en découvrant une chambre banale, loin des standards attendus pour un 4 étoiles, et sans la moindre attention annoncée. Pire encore, malgré un message envoyé à la réception pour en discuter, nous n’avons reçu aucune réponse. Ce manque total de considération est vraiment regrettable.

Côté tranquillité, passez votre chemin : entre les cris dans les couloirs, les bruits tôt le matin et les passages incessants des chariots de ménage, il est difficile de trouver un moment de repos.

En résumé, un hôtel qui mise tout sur son nom mais qui ne propose pas la qualité qu’on est en droit d’attendre à ce niveau de gamme.

Seul point très positif : la restauration. Un grand merci au personnel de cuisine et de salle pour leur professionnalisme et la qualité des plats proposés. Ils relèvent nettement le niveau

I’m a travel advisor who submitted a compassionate waiver request to RIU Palace Antillas in May 2025 for a client facing a medical emergency in her group.

RIU confirmed in writing that her cancellation penalty would be waived. Based on that, she chose not to travel. On the day of travel, they reversed their decision, calling it a “misunderstanding” despite the fact that my request clearly listed the correct travelers.

My client was left with a full financial loss. I’ve since escalated the issue through multiple RIU corporate channels with no response whatsoever.

Disappointing and unprofessional. RIU did not honor their written commitment and failed to take accountability.

Das Personal, egal ob im Service oder an der Rezeption sowie an der Poolbar sind superfreundlich und zuvorkommend.

Einen Punktabzug gibt es allerdings, da die Klimaanlage erst ab 13.30 bis 01.30 h läuft. Bei nächtlichen Temperaturen um die 26-28 Grad ist das ein absolutes No-Go. Auch morgens kann man sich nicht im Zimmer aufhalten, da die Zimmertemperatur (Sonnenseite morgens) unerträglich ist.

Zimmer ist normal groß, sehr sauber und auch das Badezimmer genügt vollkommen.

Wenn Du jedoch fast 1.000 € für 4 Tage zahlst, musst die Klimaanlage funktionieren und zwar rund um die Uhr. Bei 39 Grad ist es unmöglich, dass diese nicht läuft!!

We have just got back from a fantastic 2weeks staying at the Rui Palace in Boa Vista Cape Verde couldn’t fault a thing everything was top class and clean service was great nothing was too much trouble will be returning most definitely

Recently stayed at Riu Palace Mauritius and the service was excellent.
Nadia was our chamberlain and she was constantly tidying our room and decorating it with amazing towel-art.
The pool barstaff were attentive and the food was top notch ,varied and plentiful.
The drinks were branded and local ,and very well presented in the cocktail bar .
All in all a very nice stay but be warned stay away if you don't like breezy beaches .
For us it was perfect, as the 27 degree temperature came down to a lovely 22 on the beach .
Plenty of kite surfers and wind surfers enjoying the all the all year round windy weather

When i booked this hotel I requested a high floor and ocean view.
When i arrived I was put on the ground floor facing a cement wall and was told they were fully booked. When i came back to the front desk with my luggage, I told them I was changing hotels. Magically a second room was offered. This room was on the first floor over the lobby access and was very noisy. Guess what? i wheeled my luggage back and another room was offered. I was then offered a room on the second floor. Never pay in advance for a Riu hotel

We had a fabulous time in Boa Vista - Cape Verdi, beautiful hotel, clean room, food was excellent even for a fussy eater like my husband. The staff were amazing, friendly, helpful and always smiling. A truly wonderful location for a relaxing poolside holiday. We will definitely be going again 🙂 p.s don't underestimate the sun, always use a high factor sunscreen

Holiday in 2024 was fantastic and service was great. My biggest concern is the awful customer service. I'm trying to sort out my loyalty scheme and book a holiday for this year - 8 emails later I'm unable to. Out of interest, why is it that there are no replies to all the negative reviews they have received?

I rarely leave negative reviews, but our experience at RIU Ocho Rios Island demands one.

At 3:30 a.m., an unauthorized guest entered our children’s room while they were sleeping. This horrifying breach of security was reported immediately. We were told by hotel staff—including the manager, Mr. Price—that the individual was checking out. That turned out to be untrue, as the guest remained on-site the next day.

We also had a flooding toilet in our room, adding to our disruption. We spent hours dealing with hotel staff, rather than enjoying the vacation.

Despite escalating to corporate customer service, no refund or accountability was offered. Their only response was that they couldn’t find a key record issue, which completely misses the point: our room was entered, and our children’s safety was compromised.

RIU’s failure to take responsibility for such a serious incident is unacceptable. We will be reporting this to local authorities and sharing our experience widely to protect other families.

Naar aanleiding van mijn verblijf in Riu Palace, waarbij ik op 12 mei een vervelende ervaring had. Tijdens een maaltijd trof ik een hard object in mijn eten, waardoor mijn veneer beschadigd raakte.

Na terugkeer in Nederland heeft mijn kliniek vastgesteld dat de kosten voor herstel €420 bedragen. Ondanks meerdere pogingen om dit met Riu op te lossen en de verstrekking van bewijsstukken, wordt aansprakelijkheid tot op heden afgewezen.

We stayed at the Hotel RIU palace Tikida Taghazout for 3 nights, and that was 3 nights too long.
We have experienced various all inclusive holidays, this is our first and last experience of Hotel RIU.
The staff are basically rude, the idea that hotel guests may want some service or hospitality is not part of their job title it seems.
They exist primarily to fold napkins, hide in discrete corners of the hotel and generally avoid interacting with guests.
One staff member in particular had her own agenda about who to serve and when, we complained about her attitude to a manager, she was moved to another part of the Hotel.
As far as dining is concerned, I would say that if you like stray cats, then this is the place for you.
We will never use Hotel RIU again, I’m only disappointed that I didn’t look at reviews before we booked, which is why I’m writing this …
Avoid wasting your money, book anywhere else but Hotel RIU!!!!

Difficile de qualifier cet établissement de « palace » ou même de véritable hôtel 5 étoiles tant l’expérience s’avère décevante sur de nombreux points. La restauration, digne d’une cantine scolaire, manque cruellement de fraîcheur et de créativité : plats industriels, viande bas de gamme, fruits mal préparés, tout semble pensé pour la quantité plutôt que la qualité. L’entretien laisse également à désirer, avec une piscine surclassée insuffisamment nettoyée, des serviettes et draps tachés (sang, salissures), et des joints de salle de bain sales. Le confort est compromis par une climatisation bruyante même à l’arrêt, des rideaux non occultants et un wifi capricieux, lent et instable dès que l’on bouge dans l’hôtel. Autant d’éléments qui plombent l’expérience et éloignent radicalement cet établissement du standing attendu pour un séjour haut de gamme.

Hotel Riu Palace Boavista

Compensation proposée ridicule.

Ps:
Sushi bas de gamme et manager qui nie le problème de qualité

Wij gaan al jaren naar Riu Palace Meloneras. Dit hotel met fantastische ligging wordt elk jaar qua restaurant minder. De keuze bij het buffet ‘s avonds neemt af en vers fruit is minimaal. bij het ontbijt een gewoon gebakken spiegelei met spek is niet meer mogelijk. De eieren worden in de kleine ronde vormpjes gekiept en na 2 minuten op een grote schaal gedumpt vol slijm. Als je het om-en-om gebakken wilt hebben is het zo droog dat het niet meer te eten is. Hiervoor moet je ook nog eens in de rij staan. Het spek is nog erger. Een schaal met dik spek wordt in de grill gezet en de bovenste laag is gegrild maar de rest 20 lagen eronder is bijna rauw vlees. Het viel ons op nu we recent een reisje met de auto naar 5 vier sterren hotels hebben gemaakt in Oostenrijk en Italië dat elk 4 sterren hotel wel een fatsoenlijk spiegelei met spek kon maken. Erg jammer, het was altijd een prima hotel.

Stayed at Riu Republica in May 2025 and it was easily one of the worst travel experiences. Management was a complete nightmare, they could not provide any actual assistance with anything and try to pass off the responsibility to the manager coming in later.
Specifically Francisco, he was an absolute loser who treated my friends and I like dirt. One of my friends was drunk and stumbled away from the group and we found him an hour later in handcuffs with the police. Francisco claimed that he had been "assaulted" by my friend who was completely unable to stand up or hold himself upright. Francisco had no injuries or markings indicative of an assault. When asked for camera footage or to know what had happened, he would pretend to not know any english. When I brought out google translate to try and communicate he attempted to swat my phone out of my hand.
At this point I was very concerned for my friends health and safety as the police had him handcuffed in an asphyxiating position, but they would not allow us to assist him in any way. Francisco denied him any medical care and claimed that he was "afraid for his life" if my friend remained at the resort under our care. After 2 hours of back and forth with management, security and the police they determined that he would be spending the night in jail. They would not provide any details on how we could get him out, whether he would be monitored to ensure his safety due to his state, no details or footage of the incident. After the police took our friend we continued to ask questions as we were supposed to leave in the morning and Francisco stated that we were "frightening him" and he "did not feel comfortable" to continue having a conversation with us. For reference we were a group of 3 girls that are under 5'5.
Ended up having to pay $2500 USD in order to get our friend out of jail, and then they were kicked out of the resort.
Overall we all felt that we were treated terribly for a complete misunderstanding. Our friend is not aggressive and was not capable of hurting anyone in the state that he was in. Staff were telling other staff not to help us or speak to us when we were looking for information or any assistance.
This also doesn't even touch on the fact that each of our rooms had something broken in it everyday (my shower head EXPLODED while I was showering) and maintenance would not come and fix it.
The resort is incredibly run down, the management team is GROSSLY underqualified and rude, and they do not care in the slightest about their guests. PLEASE save your time and money and do not book here.

I booked a room at this hotel three months in advance, believing that early planning would guarantee a fair and transparent rate. Instead, upon check-in, I was shocked (and furious) to discover that the exact same room was available at a rate 25/30% lower than what I paid.

I raised the issue with the staff, expecting at least a gesture of goodwill. Despite the Booking in advance, I was forced to pay 350eur more for my stay compared to the current prices in the day of check-in.

I do not care about their pricing policy, i could even tollerate small changes, but once a customer brings you to the evidence of big price discrepancy you must fine a solution.
I find this policy dishonest, disrespectful, and frankly shameful. Rewarding last-minute bookings while penalizing organized travelers is a practice that borders on fraud.

No willingness to listen, no effort to resolve the issue, just a cold, bureaucratic attitude. It’s unacceptable for a hotel that claims to be professional to treat its guests this way.

I will never stay here again and strongly advise others to stay away. If you’re looking for transparency, fairness, and respect for the customer, look elsewhere.

🌴 The Resort from Hell – A Cautionary Tale 🌴

If you’re considering booking this place, allow me to save you the trouble—and possibly your digestive system, electronics, and sanity. This resort was less “tropical getaway” and more “luxury FEMA camp.”

Let’s break it down:

🛏 The Rooms – A Multi-Sensory Assault

Picture this: you open your suitcase after returning home and your roommate two rooms away says, “What died in there?” That’s how bad the mildew/sewage stench was in the rooms. It smacked you in the face every time you opened your door.

No cell service, and “Wi-Fi” was more like a nostalgic 1999 dial-up tribute act. I couldn’t work, couldn’t call, couldn’t even doomscroll. I literally could not contact my business for five days with the exception of 10 minutes driving through towns on the way to our excursions.

Hotel TOLD ME to try upgrading to their “premium” Wi-Fi, which didn’t work. Was told it would be comped. Surprise! At checkout, they tried to extort $13 from me and threatened to hold our entire tour group hostage unless I paid it. Over $13. That I didn’t owe.

Smart TVs advertised? None in sight. Not one room had a Smart TV.

One toilet seat wasn’t attached, which I discovered mid-sit, resulting in me being wedged between a wall and porcelain like some twisted game of Twister. Bruised head, elbow, shoulder, back. The front desk didn’t even pretend to care.

Room fridges? Decorative. Nothing got cold ever.

Hot water? Not a thing for 24 hours. Every time we asked we were told it would be fixed in “2 hours”.

⅔ of our group had to repeatedly replace their room keys and eventually had door handles swapped out.

One friend got a room with bed bugs. They shrugged and moved her. No apology, no fumigation—just vibes.

A third of the outlets didn’t work. The ones that did? Fried multiple devices, including my Apple Watch, because our travel agent assured us we didn’t need converters. (Wrong.)

🍽 Dining – If You Love Lukewarm Mystery Food and Bonus Glass

All the food was uniformly room temp—whether it was supposed to be hot or cold.

I literally ate glass. Bit into something hard, swallowed instinctively, then found more on the plate. Waiter told me it was salt. Yeah, clear, jagged salt that cuts your mouth and doesn’t dissolve or taste like salt. Sure.

Buffets? Covered in flies. Not exaggerating—flies in every. single. restaurant. Japanese spot had so many that we gave up on drinks just to stop swatting at our wine.

Not to mention there was no A/C in even one of the restaurants. We were literally burning off the calories in sweat for every meal.

Room service was a joke. Three hours and multiple trips to the desk to get beer delivered. It arrived warm.

One meal was just warm ham slices and cheese. Orange juice was Tang-level powder drink.

Two of my travel companions were poisoned on the last night. Airport was a nightmare, plane ride was worse, and weeks later they’re still recovering. Lab tests confirmed: E. coli. Multiple strains. Not isolated—others in the group also got sick.

Next-door property under construction, so mornings were a chorus of jackhammers starting at 6am every day and one man’s loud 6:30am Enya serenade.

🧖 Spa – The Most Fraudulent “Relaxation” Ever

We were promised a spa day. That translated to exactly one hour of spa access before or after your service.

Gratuity was supposedly included, but we were prompted (guilted) into tipping anyway.

Spa credits were falsely advertised to our tour guide. Services kept changing—first full treatments, then $150 credits, then $30 discounts.

They offered 5 spa treatments to book. Turns out? There were 80+ available. We just weren’t told.

When we reached out to the resort after this trip to explain our experience, they just responded that we needed to take it up with our Travel Agent, and everything was her fault. Seriously? She was bad but was NOT directly responsible for the cornucopia of fraud perpetrated by this resort.

We hebben een week vakantie geboekt bij Riu Dunamar in Mexico, rechtstreeks via het RIU callcenter, als RIU member.
Het voordeel van RIU member zou moeten zijn dat je gratis transfer van de luchthaven naar het hotel en terug. Dit hadden we ook bij de boeking aangegeven.
Helaas is de praktijk anders.
We hebben geen transfer voucher gekregen, het hotel heeft het call center hierover gebeld, met verzoek boekingsgesprek call center terug te luisteren, krijgt hierop geen reactie.
Eind van het verhaal, wij zitten met een extra kostenpost van 180 dollar voor retourrit taxi van luchthaven naar hotel.

Stayed at Riu Jalisco Puerto Vallarta.
This was my second time visiting a RIU HOTEL. First trip was good so decided to take my whole family. Staff was generally acceptable but not friendly by any means. Food wasn’t horrible but nothing was open for lunch except one small buffet that honestly looked like the food had been sitting out for hours. A few of us ended up getting food poisoning.

AC in all three rooms we booked didn’t work. They gave us two new rooms but definitely a hassle.

Fitness center was to open at 7am but staff didn’t come to open it until 7:30. It was very old equipment and some didn’t work at all.

Housekeeping wasn’t great. Didn’t come in two mornings and when they did come in they never swept and cleaned floors that had quite a bit of sand.

Overall I wasn’t impressed. Won’t be booking RIU hotels for any future vacations