Excellent experience with Richer Sounds from start to finish. Kenny was extremely helpful throughout the purchase and worked hard to put together a great deal on the TCL TV and soundbar. He was... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered an item that required a certain level of technical knowledge to set up and work. Emma in Ricker Sounds Belfast spotted this potential issue, so phoned/voicemail and emailed me to check I... Zobacz więcej
Reakcja na opinię
I ordered a 55 inch TCL from Richer Sound on a Sunday bank holiday weekend & yet I got my tv by next Friday. Came from NI to Wexford so that’s some impressive shipping speed considering the long weeke... Zobacz więcej
Reakcja na opinię
We purchased a Panasonic audio system similar to one we have in Australia. To begin with we had a bad experience. The unit came with a CD stuck in the tray which indicated that it was possibly a dem... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Dane kontaktowe
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, Zjednoczone Królestwo
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
4,9
Doskonała
602 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
HiFi purchase
Excellent service as always in Richer Sounds Belfast. Big thanks to George, Gareth and Kenny. Very patient and understanding with my HiFi purchase, great expertise and insight. Thanks again to the team, will definitely be recommending to friends and family.
2 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Matthew
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let George, Gareth & Kenny and the rest of the Team here at Richer Sounds know, they will be really pleased.
Also, many thanks for your recommendation - its very much appreciated.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Super Customer Service
I got a few things from this shop, newer have any issue, but on my last order. DPD was lost my order (undelivered)
but on the DPD system was shows delivered.
i fight with DPD 3 weeks. But Richer Sounds Customer Care newer live me alone. And deal with DPD to.
so my order Go true DPD insurance, and Richer Sounds send me replacement. Thanks For all Richer Sounds Team, and Emma From Customer Service.
12 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Antanas
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
These people know their stuff and are…
These people know their stuff and are trustworthy. Had a faulty amount was replaced no problem. Very friendly to deal with.
14 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Emmett
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to Aaron and the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Fantastic customer service
Customer service was fantastic, really competitive pricing and quick delivery
12 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Garry
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
5 star service
I wanted a specific model of TV and none of the big name retailers in Ireland were stocking it.
Then I found Richer Sounds. Ordered the TV on Sunday night, they dispatched it on Tuesday and I had it 10am Thursday Morning.
I got the TV I wanted with delivery and a 6 yr warranty for not much more than what the others were quoting the older model for.
I will definitely buy from Richer Sounds again.
12 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Eric
I hope you are well and keeping safe.
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I ordered an 85 inch tv with them and…
I ordered an 85 inch tv with them and communication is fantastic. They have it delivered 3-5 working days in ROI. However, I encountered problems of the TV in less than a day, I reached out to them and they refunded me anyhow. I was skeptical at first as I read mixed reviews of them not entertaining customers when problem arises. But gladly they did with me.
11 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Bitterweet Heart
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Brilliant Staff
Very helpful staff, who reply promptly to emails, etc. My items were securely packaged and arrived well within the timeframe.
Buy with confidence.
10/10
10 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Philip
Sorry for the delay in responding. We are working through our reviews
.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Sales, Delivery &Customer service
I purchased a Sennheiser Ambeo and a subwoofer in November of 2020 and my experience with Richer Sounds was excellent, from purchase to delivery was super quick and the service was excellent.
Fast forward to December 17th 2025 and I contacted Richer Sounds Belfast and that I was wishing to purchase the Sony Bravia 8 II TV, I was quoted a price that was the best available anywhere at the time.
I was told that they could not guarantee delivery before Christmas, but they would do their best, so I could have the TV for Christmas. Three days later on the 20th December, my new TV was delivered, five days before Christmas. I was very impressed with the great customer service from Richer Sounds. The TV was absolutely beautiful. I was so happy with my TV, That I contacted Richer Sounds after the Christmas, about purchasing the Sony Bravia Theatre sound system to go with the TV,. Again I was quoted a really good price and was even given a little extra, off as I had just purchased the Sony Bravia 8 II TV. I had a slight problem, that my subwoofer would not link to the Sony Quad system and Richer sounds did all they could do to help me solve this problem. This was above and beyond as I did not purchase the subwoofer from them. In the end the problem was not the subwoofer but with me. I had miss read the simple instructions. After this my TV and sound system were out of this world, with incredible picture and perfect sound.
I cannot highly recommend Richer Sounds Belfast enough.
Hats of to Kenny and his team, they always look after their customers, so well.
Thank you, to all at Richer Sounds for making my purchase a pleasant and hassle free experience.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Frank
Thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Many thanks for your continues business and support and of course for the recommendation. It really is very much appreciated.
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Best prices and TV warranty there is, there is literally no competition when it comes to TV and hifi.
Bought a TV 6 years ago and it went faulty. Contacted the team and had my issue resolved within a week. Absolutely amazing service, best prices, and killer TV warranty. I'll be coming back for as long as I am alive and I will be telling everyone I know about these guys.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Mark
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value.
We work extremely hard in these areas for our customers.
Really glad you were able to use our 6 year guarantee to resolve your issue.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great service and prompt shipping
Ordered a product on Thursday that the Belfast shop had in stock and it arrived on the Saturday; very helpful to me!
The sales and shipping people were both very professional and friendly and had given me the likely arrival date of Tuesday so no over promising there.
Will continue to shop with them.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Keith
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Amazing place...
Amazing place...
Great store to buy TV and my experience with the Store is really good and I would highly recommend people to buy TV or any related products from this shop.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Bharath
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Also, many thanks for the recommendation. It really is very much appreciated.
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Amazing service!!
Amazing service!!
I made a mistake on an order i placed after the store had closed and i revived a call from a worker asking if the order was okay and I was able to tell her about the mistake, she instantly reassured me that I would be refunded for the mistake and the rest of my order would be sent out as soon as possible. The record players I ordered came 2 days later packaged perfectly, and I’m extremely happy with them! Will definitely order from them again!
5 stycznia 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Chantelle
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
New CD unit ordered and delivered with…
New CD unit ordered and delivered with no fuss. Updated with all the necessary details to help me track the delivery. Unfortunately the unit was not acceptable (not a Richer Sounds issue) and the follow up and support from customer service has been excellent (thank you to Stephen).
2 stycznia 2026
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Damien
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to Stephen and our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Last minute Xmas order - no problem
John, Emma and team couldn’t have been more helpful in sourcing and delivering the product I was looking for in time for Christmas, despite my last-minute order.
They were friendly, courteous and kept me in the loop at all times.
Looking forward to ordering from Richer Sounds again soon, thanks guys :)
18 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Tim,
Apologies for the delay in getting back to you only now.
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to Aaron and the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great guys to deal with
Great guys to deal with. Always answer emails promptly. Passionate about Hi Fi and delivering expert advice.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Richard
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I have just received my new TV from…
I have just received my new TV from Richer sounds. They were superb to deal with. From visiting in store to the final purchase online. The staff were knowledgeable and knew what they were selling. Delivery was arranged to suit me. Don’t go past Richer sounds you would probably end up regretting it.
PS the TCL tv is fantastic
19 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Colin
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
The service was fantastic
The service was fantastic. I phoned the Belfast store and they were able to tell me the stock level of the item I wanted. I could have gone in store to purchase but I opted to buy over the phone for home delivery. The delivery didn’t arrive on the day expected so I emailed the store the next day and they replied almost immediately. They contacted the courier and kept me up to date as the courier arrived that very day. Not often you get customer service like this and their VIP club offered a 6yr warranty on the item I bought which was excellent and at no extra price. I have yet to use the product as it’s a Christmas present but the reviews have been great.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Paula
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
This is my 3rd purchase from…
This is my 3rd purchase from richersounds and I can’t recommend them enough a hastle free purchase delivered on 4th day after ordering and del by DPDa great delivery service thanks again richersounds and DPD18
18 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Jack
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Customer service was 100 percent
My experience with Richer sounds was outstanding the customer service was fantastic they were very helpful nothing was to much trouble any questions i had was answer ..I would definitely recommend Richer sounds to my friends and family..
15 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Mark
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
Also, many thanks for the recommendation. Its really very much appreciated.
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great service
I placed an order online on a Sunday evening. The TV was delivered a few days later. I contacted Emma to ask about the delivery as I wanted to be sure someone would be at home when it was delivered. She was extremely helpful and followed up with the delivery company for me. The prices are really competitive.
I have dealt with them on numerous occasions throughout the years and it's always been a pleasure. They are always happy to answer any questions and provide advice.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Paul
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Emma & the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Doświadczenie Trustpilot
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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