Excellent experience with Richer Sounds from start to finish. Kenny was extremely helpful throughout the purchase and worked hard to put together a great deal on the TCL TV and soundbar. He was... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered an item that required a certain level of technical knowledge to set up and work. Emma in Ricker Sounds Belfast spotted this potential issue, so phoned/voicemail and emailed me to check I... Zobacz więcej
Reakcja na opinię
I ordered a 55 inch TCL from Richer Sound on a Sunday bank holiday weekend & yet I got my tv by next Friday. Came from NI to Wexford so that’s some impressive shipping speed considering the long weeke... Zobacz więcej
Reakcja na opinię
We purchased a Panasonic audio system similar to one we have in Australia. To begin with we had a bad experience. The unit came with a CD stuck in the tray which indicated that it was possibly a dem... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Dane kontaktowe
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, Zjednoczone Królestwo
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
4,9
Doskonała
602 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Best customer service experience
I have bought a number of products over the years from Richer Sounds and will continue to do so. Recently I bought ceiling speakers and a Marantz cinema 30 av receiver. After 4 days of use, the sound on one of the channels stopped playing. I spoke with George yesterday who arranged to pickup the unit to check the fault. The unit was picked up this morning and obviously will now wait the outcome of they're check. But as always, their customer service is above and beyond expectations and I would not consider buying hifi/tv etc from anywhere else other than Richer Sounds. I live in Kerry, so to arrange a pick up from Belfast after a phone call yesterday is top class service.
1 października 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Patrick
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
Hopefully we will have things sorted quickly for you.
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent customer service
6 year warranty means 6 year warranty. TV failed to turn on one day and luckily for me it had 2 months left on a 6 year warranty. Received top drawer customer service from start to finish from Richer Sounds staff and TV repair people. Was too costly to fix so a new like-for-like tv arrived today. Also received a follow-up telephone call from RS.
27 września 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Paul
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
DEALING ~ RicherSounds, Belfast
DEALING ~ RicherSounds, Belfast
From the very start of our initial contact, we found all the staff at Richer Sounds very helpful & attentive. We were never left hanging awaiting email reply. If one person was not there, another would introduce himself & take over.
As the equipment we needed to replace is no longer available, we were guided towards an acceptable alternative. Every question raised was answered, and a good price negotiated.
We would definitely recommend this company to anyone seeking such quality and a good customer relationship.
We would award a Top OVER the Stars allowed, if it were possible.
Also, the delivery service was excemplary (with excellent packaging); and delivered on time, as promised ~ which also involved a cross-border journey.
Also, we asked for some slight technical advice; which was answered promptly & put our minds at rest.
Len & June Fitch
Moher
Ballyleague
Co. Roscommon
Republic of Ireland
N39 P621
20 września 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Len & June
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Also many thanks for the recommendation!
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Exceptional Service
I recently bought a TV online from Richer Sounds, and the experience was fantastic. The customer service was excellent-quick to respond and very helpful. On top of that, they offered the best prices I found in Ireland. Highly recommend for both quality service and great deals!
24 września 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Jan
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
Many thanks also for your recommendations, it really is very much appreciated!
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Purchased my new Hisense TV from richer…
Purchased my new Hisense TV from richer sounds.
Amazing service and so quick for delivery
My Samsung tv only over 2 years old gave up and 4 days later I have my new TV delivered. I had went to curry’s found then most unhelpful and someone mentioned richer sounds and highly recommend them. Fabulous. Want to specially mention Emma she was all over the delivery and sorted within 48 hours.
19 września 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Debbie
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Emma and the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again, and enjoy your new Hisense TV!
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
First Class Service
May I just pass on my sincerest thanks to Gareth, Stephen M, & Kenny.
I recently purchased the marantz amp & CD player & Q acoustics Speakers.
Over the course of 2 weeks I spoke with each of the Lads. Their knowledge and understanding of the products is second to none.
After a couple of conversations I decided to go with the aforementioned products.
I genuinely could not be happier with the performance and sound of my New HI- FI set up.
I would Hugely recommend anybody who's exploring any electronic additions to their home to contact the team in Belfast.
Once again a million thanks lads.⭐⭐⭐⭐⭐
29 sierpnia 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Gerard,
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to Gareth, Stephen M and Kenny and the rest of team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great shopping experience at Richer Sounds Belfast
I got a fantastic deal at Richer Sounds in Belfast recently along with great help and advice from George. The price i was offered was very pleasing! I have shopped in the Belfast branch since it opened and they have never let me down. I wouldn't consider buying my audio equipment from anywhere else.
22 sierpnia 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Stephen
I hope you are well.
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let George and everyone here at Richer Sounds know. The team will be super pleased!
Thank you also for your continued support 😀
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great prices and great service
Great prices and great service.
I ordered my new tv from Richer Sounds not only because they had what I wanted at a good price but because they are so reliable. When I phoned to check the delivery date, their person got right onto it and called me back twice to relay what the shipper had said and then a follow up email to be sure. They are brilliant, thanks. I'll be back!
6 sierpnia 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi R. Cashen 5
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
My daughter wanted to get into vinyl…
My daughter wanted to get into vinyl but didn’t understand where to start. George at Richer Sounds was amazing, very patient and helped us understand what we needed. 5 stars is not enough for this amazing shop.
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi David
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let George and everyone here at Richer Sounds know. The team will be super pleased!
Great to hear your daughter is wanting to get into vinyl - hopefully she will have many hour listen to high quality sound.
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Will buy from again!
Bought the TV at a great price. Buying online was quick and easy. Delivery was fast also. What makes these guys standout is the customer service. Samsung tv had a common fault after a year. I contacted by email and within a week it was picked up repaired and delivered back. Just exceptional service. Will only buy my TVs from here going forward.
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Alan
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
I am pleased we were able to sort your issues out for you.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Customer service
Due to a change of design plans in my house I had to return a TV stand(unopened) . It was slighty outside the standard return period. They took it back with no issues and refunded my money. An more suitable TV mount was purchased with them.
12 lipca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Kev Mc 1
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I am a returning customer and I bought…
I am a returning customer and I bought a sound system few days ago. Excellent service as always when dealing with staff who were very friendly and helpful. I was offered 6yrs warranty for my product which was great and order was delivered on time. I will be certainly be buying from them again. Great work!!
6 lipca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi M&E,
Thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it 🙂
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Also, thank you for your continued business, it really is very much appreciated.
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent service as usual
Excellent service as usual! Shout out to George for setting aside my order and was a pleasure to deal with over the phone.
They even paid for my parking
It's a pity more retailers do not have this level of customer focus
2 lipca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Mylenefan
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let George and the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Awesome customer support
I had an issue with my earphones and they provided me an outstanding support. They got it replaced with the manufacturer, but kept me up to date during the whole process.
1 lipca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Cleison
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Stellar after sales experience .. by Michael.
This is my 4th time buying a TV from Richer sounds.
Not only was the price competitive with a 6 year warranty but the sale was made painlessly over the phone. I have to add a huge thank you to Michael who
Went above and beyond with the delivery of the TV.
The TV replaced was 17 years old.. so really looking forward to enjoying the new technology of a 43inch LG.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Ruth
Thank you for taking the time to give us a 5 STAR review. We always make sure to let the team know when customers give us great reviews.
Your very kind words and 5 star review are very much appreciated.
I am glad to hear you are enjoying your new tv.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thank you once again for your very kind review Ruth.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great experience
Great experience, had to return an item and get it replaced, all worked out very smoothly
27 czerwca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Gavin
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and was able to get your purchase replaced.
We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great experience!
I recently visited Richer Sounds in Belfast to check out hi-fi products and home entertainment systems. Even though I didn’t make a purchase, I had an absolute blast, all thanks to George. Honestly, I think we became best friends during my visit. He was incredibly helpful, super fun to chat with, and made the whole experience a delight.
Having previously dealt with the Maidstone branch in England, I was curious to see what the Belfast store had to offer. So, I made the trek up from Westmeath because, it’s known to be the best hifi shop within Ireland and the UK.
If you’re looking to buy anything now or in the future, I highly recommend getting in touch with this store. Just ask for George, and tell him his best friend from Westmeath sent you!
23 czerwca 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Austin
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews. I will especially make sure your new bestie George knows of your very kind words.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me or George know if you have any suggestions in how we can improve our customer experience or if you ever have any issues we can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
The customer service is awesome and the…
The customer service is awesome and the patience etc. No pushyiness just good solid advice and information.
I am not at all surprised as I have used them before with same outcome and I will use them again.
These days top notch service is hard to find but RIcher Sounds prove it does exist. Its cost very little to be very good but the rewards are endless. One of the best delivery drivers I have ever encountered.
And it proves that COVID bs is just an excuse.
16 maja 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Gerry
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team and delivery driver.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Quality service start to finish
Quality service start to finish. Dealt with Stephen Morgan in Belfast. Did an initial video walkthrough with Stephen of my room and advised on the speaker set up. When Electrician was installing...again Stephen was on call advising on positioning of Atmos speakers. And finally he helped me set up the Denon Receiver with correct settings. Brilliant service start to finish. Top class.
1 maja 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Emmet
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from Stephen Morgan with your room setup.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Top experience buying and receiving a TV.
Well I definitely have to say the sales team are completely amazing and willing to help you no matter your question. Also the delivery guy was 5 stars. I ordered a 65inch lg G4 oled TV and I'm in Dublin Ireland so it came from there Belfast store. They said that it should arrive on Tuesday but I had it delivered an all on the Friday morning that's 2 days after I ordered. Top service. Also the Oled TV is absolutely stunning looking. The best TV I've ever seen. This is either the 4th or 5th TV I've bought from there store and honestly if I could give them 10 stars out of 5 I would. They definitely have a customer for life here with me!!
9 maja 2024
Opinia niezależna
Odpowiedź od Richer Sounds Belfast
Hi Daniel
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Doświadczenie Trustpilot
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