Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Zobacz więcej
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Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Zobacz więcej
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I talked to a knowledgeable human being who was able to answer all my questions and give advice, without any pressuring techniques. I could actually see the product I was wanting to buy and see if it... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
51 Bell Street, RH2 7AQ, Reigate, Zjednoczone Królestwo
- 0333 900 0081
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was easy to order with helpful staff…
It was easy to order with helpful staff and the delivery team were excellent.
7 maja 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful
The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.
30 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy
29 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.
I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..
seniorcomplaintsteam@richersounds.com
Many thanks for your custom.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Easily ordered on-line
Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.
27 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thank you for your 5 star review!
Great service from Adrian who quickly…
Great service from Adrian who quickly identified the best turntable for me. Great price too.
25 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super helpful team
Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.
22 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super friendly staff and efficient
Super friendly staff and efficient, speedy delivery.
14 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Odpowiedź od Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice from John
Good advice from John, the excellent installation service from Darren
18 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Team at Reigate…
The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)
9 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Best place to buy a TV these days
Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend them enough
17 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good advice from knowledgeable staff…
Good advice from knowledgeable staff without being put under any pressure to buy a particular device. And of course your 6 year free warranty. Great service all round.
Five stars!!!
14 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Wouldn't go anywhere else.
Lovely people and a great experience buying our fabulous new equipment. So pleased with it.
Many thanks
9 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thank you for your 5 star review!
Rang for advice and everything was…
Rang for advice and everything was explained perfectly. Ordered over the phone and delivered as promised the next day.
9 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thank you for your 5 star review!
Great Service & Helpful advice
Great succinct advice, geared to my price point. And the product was in store
4 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Samsung tv
John the gentleman who served me was very knowledgeable and answered all my questions in a way that I could understand
6 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful and friendly assistant
Helpful and friendly assistant, item delivered in a couple of days (very good considering item was ordered on a bank holiday).
6 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff going extra mile.
Staff who spent time with us discussing products were very helpful, knowledgeable and listened carefully to our needs.
3 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I had a great experience at Reigate…
I had a great experience at Reigate Richer Sounds, they really took their time to show me my options on Hifi equipment of which I am a total beginner. It never felt like a hard sell either and what I puchased is brilliant, and great value. The staff there were brilliant.
3 kwietnia 2026
Odpowiedź od Richer Sounds - Reigate
Thank you for your 5 star review!
DAB Radio
Very happy with the Pure DAB radio that I bought, although it was not in stock it was soon ordered in.
31 marca 2026
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