Richer Sounds - Preston Recenzje 

2837
Wynik TrustScore: 5 na 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 10 Church Street, PR1 3BQ, Preston, Zjednoczone Królestwo

  • 0333 900 0080

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2837)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 408

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great instore experience

The specs online (Richer Sounds and manufacturers websites) were not complete so confusing.
I popped in to my local store and they were a great help. Chatted over my options and advised me on their best recommendation without trying to upsell me anything else.
Delivered really quickly too, but the in store experience was great. (Thank you James!!)

28 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great customer service

Purchased 65" tv and speaker package via phone to Preston shop. Whole experience was great even with the tv having a fault. Phone call to shop and exchange was agreed and processed very quickly. Thanks Matt, will shop again when in the market.

27 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Outstanding Service and a Stunning TV

Fantastic experience with Richer Sounds. I pre-ordered the 77” Samsung S90F OLED and was kept well informed the whole time, with clear and timely updates before delivery. The TV arrived exactly as expected, well handled, and the process was completely hassle-free.
The picture quality is on another level — incredibly sharp with rich colours and deep blacks that make movies and sports look amazing. A big thank you to the staff as well for their professionalism and great communication throughout.
If you’re buying a premium TV, you really can’t go wrong with Richer Sounds. Highly recommended!

27 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Great people to do business with

Great people to do business with.
Bought a new tv for a friend who couldn't see what was going on with the channel guide. Bigger TV, bigger letters and job done. Well priced and available in store.
Easy to pick up, helpful staff, they have a dog in store, What's not to like?

27 stycznia 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Fantastic service

Fantastic service from all the team at Preston. Had a 98 inch tv installed upstairs in a bedroom. Special mention to Geoff and the delivery guys. Couldn’t be happier.

26 stycznia 2026
Oceniono na 5 z 5

Worth the wait

Very helpful staff , went in originally for a different speaker but glad I waited. Good discount for first purchase and first as a VIP.
Ordered some acoustic energy ae100 mk 2. More than happy.

24 stycznia 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 4 z 5

I am pleased with the Audio Technica…

I am pleased with the Audio Technica turntable and the Steljes NS3 speakers but had some difficulty setting up the speakers with the banana plugs provided which were poor quality and did not connect properly. Eventually I had to abandon them and connect the stripped terminal wires directly to get the right speaker to function correctly.

21 stycznia 2026
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Odpowiedź od Richer Sounds - Preston

Dear Mr Morrison,

I was so sorry to read you had issues with the banana plugs, I understand the store team have since been in touch and resolved this for you but do get in touch if you need any further help..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

smart TV from RS

Had a positive phone chat about our choice with Matt. TV came on time, pleasant delivery guys. All set up and really pleased with the whole thing. Our second TV from Richer Sounds.

21 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Staff at Richer Sounds in Preston are…

Staff at Richer Sounds in Preston are always helpful and knowledgeable. Customer service is great and they provide details about the product so the right choice is made. I always make Richer Sounds my first choice for TV / Tech

6 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Friendly Staff, Great Prices

I've used Richer Sounds for TV's, DVD Players and audio for over 20 years. My latest purchase is an LG C5 TV. I did a lot of research about both the TV and the best price before buying from Richer Sounds, Not only did they offer the best price deal but they also offered their customary friendly and informative service. Incidentally, if you're looking for a new TV the C5 is stunning.

21 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Fantastic service from Howie and James…

Fantastic service from Howie and James at the Preston Store as per usual. I had ordered a Kanto Sub8 in black from Preston but they were unavailable for about a month or so, they managed to get me a matt grey version instead within a few days. They kept instouch with me throughout the issue, I couldn't be happier with the service.

21 stycznia 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

10 out of 10

We bought a LG tv and soundbar from Richer Sounds. There were some unforseen complications in getting it all set up but Howie,the manager was an absolute superstar. 10 out of 10 for customer service.

14 stycznia 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Marantz CD6007 replacing a SonyCD

Bought Marantz CD6007 to replace a Sony CD that is over 15 years old. Service as always perfect. Great chat with staff about how speaker technology is changing to contained powered units. The Marantz CD6007 setup an absolute doddle. Tested on three different amplifier and speaker setups. The sounds from it are clean and nicely balanced. The real bonus the headphone out on the front. The sound on FiiO headphones I recently bought is superb. Detailed balanced sound and excellent stereo sound stage depth. Lovely 😍

17 stycznia 2026
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Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great trad hi-fi shop.

Knowledgeable staff. No BS.

16 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Friendly and knowledgeable

Friendly and knowledgeable. Well judged answers that struck a good balance between being well informed but not patronising. I will certainly use them again.

15 stycznia 2026
Logo Richer Sounds - Preston

Odpowiedź od Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Excellent service in the shop

Excellent service in the shop. Extremely knowledgeable staff who answered all my questions showing product knowledge. Very satisfied with the turntable I purchased which met all my requirements and was cheaper the one I had I had had thought I wanted but would not have been suitable for me

15 stycznia 2026

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