Richer Sounds - Oxford Recenzje 

1750
Wynik TrustScore: 5 na 5

4,9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... Zobacz więcej

Oceniono na 5 z 5

Made the initial inquiry over the phone so helpful and pleasant we could fo done the order over the phone but I really want to go and see sales person in Oxford. I went down there and it really warm... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Zjednoczone Królestwo

  • 0333 900 0052

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1750)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 272

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The service was great

The service was great. The person who served me remembered me from last October. It was really enjoyable shopping there again.

19 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Exceptional customer service…

As soon as I walked in the manager remembered my name and asked about the speakers I had purchased 3 months earlier, most impressive.

19 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Easy to buy over the phone and…

Easy to buy over the phone and reassured by their expertise. Delivery was super quick and there were no issues in swapping out a damaged lid when my player arrived.

13 lutego 2026
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Odpowiedź od Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Excellent customer service

Spoke to Kaz who price matched a TV for me after an email request. He replied quickly and was a pleasure to deal with. Will be shopping here again.

Delivery was very swift.

17 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellent guidance and advice…

Excellent guidance and advice throughout the buying process for a tv and soundbar from Matt. Would highly recommend Richer Sounds and will definitely use again. Thanks!

17 lutego 2026
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Odpowiedź od Richer Sounds - Oxford

Thank you for your wonderful feedback

Oceniono na 5 z 5

Helpful understanding staff

Helpful understanding staff, Richer Sounds Oxford are very professional.
I was not certain of which speaker to purchase but with the good advice from the staff I purchased the Wharfedale Diamond 12 set. Delighted with them.
Thank you.

16 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Knowledgeable service, good price, excellent post-purchase support.

Excellent purchase experience - Paddy provided lots of info to help us decide between various TVs we we considering. Not in stock at the branch, but delivered direct to our home the following morning - impressive!! Setting up the various functions posed a few problems, but a couple of phone calls eleicited the info we needed and now we are all set up and enjoying our new viewing SMART TV viewing experience. Definitely 5 stars for Richer Sounds and the Botley team.

13 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Sonos equipment

A very helpful visit from Paddy to explain our options with the ordering and delivery of the required equipment being done efficiently.

13 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Cambridge evo 150 open box

Bought a Cambridge evo 150 open box. Great price, new and unused, buying process was quick and easy by phone. Product delivered in 2 days and it’s great. Still offered the free 6 year warranty.

12 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thank you for your wonderful feedback

Oceniono na 4 z 5

I knew what I wanted

I knew what I wanted, so did not need much help, and the process was very smooth. Only niggle was that the TV did not come with mounting screws for the wall mount, which I though was a bit unusual.

10 lutego 2026
Oceniono na 5 z 5

Informative

Informative, friendly and helpful.

10 lutego 2026
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Odpowiedź od Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Buying new HiFi after being away for many years.

Not being technically 'up to date' with all things audio I needed to speak 'face to face' with a real human being and not a robot. I had already been impressed with You Tube video's from Richer Sounds, so I called in to my local branch in Oxford. I was greeted by Ash who listened carefully to my requirements and then suggested I leave it with him to come up with solutions. He got back to me within a day or two and gave me his recommendations. I checked out the equipment online and it did look like what I was looking for. I got back to him and he arranged a demo for me. I was happy with what I saw and heard and agreed to purchase the equipment. In setting up at home I did come across a problem when attaching my existing ProJect turntable. I emailed Ash with my problem and he worked through the matter with me. Eventually I found the problem, nothing to do with the new equipment, and the matter was resolved. He, and the other members of staff I spoke to, were friendly, knowledgeable and patient, much better than dealing with a robot, or large company's that only have an interest in selling and not customer service. Well done Richer Sounds, you have a new fan.

5 lutego 2026
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Odpowiedź od Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very Good Service

Very helpful and checked compatibility of product.

4 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thank you for your wonderful feedback

Oceniono na 5 z 5

Nobody does it better

Great customer service, lowest price available and super easy collection.

4 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Brilliant upgrade advice and help with set up

Staff listened to what I wanted to upgrade and advised a unit that, in their opinion, would integrate well with my existing set up. When I subsequently returned a few days later with technical queries about set up, the store manager Kaz, painstakingly took the time to clearly explain the intricacies to me. His help enabled me to complete full integration over the next few days. I was impressed with his technical knowledge without resorting to manuals. Well done!

3 lutego 2026
Logo Richer Sounds - Oxford

Odpowiedź od Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Helpfull

Helpfull, intelligent sensible advice. Best prices and six year warrenty in my case! Can't beat the service and deal. I will deal in future, without hesitation!

31 stycznia 2026
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Odpowiedź od Richer Sounds - Oxford

Thank you for your 5 star review!

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