Richer Sounds - Newcastle Recenzje 

2460
Wynik TrustScore: 5 na 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose.... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Zjednoczone Królestwo

  • 0333 900 0032

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2460)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 686

Napisz recenzję
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Oceniono na 5 z 5

Great Customer Service

I volunteer for a non-profit and we recently purchased a large screen TV for our meeting room. Ordering over the phone was made very easy with sound advice on mounts and commercial warranties. Unfortunatly we had not one but two faulty units, but both times the return and exchange was handled quickly and efficiently. We're very pleased with our choice to purchase via RS, I doubt that we would have had such good service from other well known retailers.

20 marca 2026
Opinia niezależna
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Smart OLED TV… LG the winner!

I had to replace a very early smart TV by Samsung and had identified that it would either be another Samsung OLED or more likely, the award winning 2025 LG model. LG was the winner and, as ever the Richer Sounds experience was excellent. One happy customer... now to wire in some quality speakers and enjoy classical music better than the TV can manage. Thanks once again to Richer Sounds!

12 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

A fantastic Marantz setup thanks to Richer Sounds.

The communication between me and Richer Sounds was great, very helpful with my requests. I walked into the shop and was greated by Harry who was very helpful and understanding. I listened to both of the set up cd players and amplifiers and speaker choice. I purchased the Marantz cd and amplifier with the Fyne audio speakers which are fantastic. Harry asked me about the cables that will connect everything up with pricing and the length. I now have a fantastic Marantz setup thanks to Richer Sounds, I would highly recommend them.

9 marca 2026
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Odpowiedź od Richer Sounds - Newcastle

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent Serivce.

Mebtiomed to Telesales that I could get my TV cheaper elsewhere, they give me a great discount. Went into store , all was done and ordered within minutes. TV delivered and now installed. Happy so far.
Thank you for exellent servive.

9 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent experience.

Excellent experience shopping at Richer Sounds Newcastle. I had enquired about the item, price (very good deal) etc. and then just needed to ensure domestic harmony!
I returned and ordered and it was delivered next day!
I'm very pleased with the way everything went. I've bought from Richer Sounds several times and always been very pleased.

5 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Very knowledgeable staff and very…

Very knowledgeable staff and very helpful. Went above and beyond to make sure I got the system I wanted and was suitable for my room.

5 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent service and price

Excellent service and price. They delivered my new TV when they said they would.

25 stycznia 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Outstanding!

First class experience throughout with recent purchase of a new TV. Colin gave excellent advice and customer service right from the first 'phone call through to personally installing the new TV.

Thank you Colin you went above and beyond. You are a star!

9 marca 2026
Opinia niezależna
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Extremely helpful staff…

Extremely helpful staff (Dale..Newcastle) keen price and an extra year warranty. Delivery when they said with great comms.

4 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent Service from Euan and the Newcastle store.

Excellent Service from Euan and the Newcastle team.. I was seeking a Monitor Audio centre in Ash but they weren't available online..
He sourced one direct from them and had it delivered within a few days and the communication was excellent. Would highly recommend. I will be coming back for the next upgrades.

4 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your 5 star review!

Oceniono na 4 z 5

Quality of service and advice is great

Quality of service and advice is great. Purchased new pair of headphones. Only downside is that I've had to purchase a separate headphone amplifier to use them as neither the cambridge amplifier or denon record player has headphone socket. That needs to be shown before customer buys the unit.

4 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your feedback and I'm glad the service at the Newcastle branch was as you expected. As you rightly say, with no headphone socket, the only way to connect wired headphones to a set up is with a headphone amp. I'm sorry that this was not discussed when you were buying the headphones for whatever reason, and will raise this with the branch.

I hope all is now well with the system of course, but if you do need any help please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Great advice and service in the shop

Great advice and service in the shop, as always. When my cd player was delivered it was found to be faulty. When I reported this, staff were extremely helpful and quickly arranged for a new cd player to be delivered and the faulty one taken away.

3 marca 2026
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Odpowiedź od Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Helpful

Helpful, friendly service. Very polite and knowkedgeable

3 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your 5 star review!

Oceniono na 5 z 5

Always the best.

I can never give the team at my local Richer Sounds high enough praise. Always helpful and always happy to make a deal where possible. Amazing company.

10 lutego 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Rubbish delivery service and that is being very poiite

I got excellent support from the shop and information second to non but it fell apart when it came to delivery. I waited all day on first delivery which was not going to happen. The second day of delivery again I waited in knock on the door and it was my nextdoor neighbour the address was correct for me but not the driver

2 marca 2026
Oceniono na 5 z 5

Good old fashioned service

Great people to deal with a particular shoutout for Colin, a great price and prompt delivery by their own staff.
All good stuff.

1 marca 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Good knowledge of products

Good knowledge of products, good price, six year guarantee and free delivery.

28 lutego 2026
Logo Richer Sounds - Newcastle

Odpowiedź od Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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