Richer Sounds - Maidstone Recenzje 

2291
•
Wynik TrustScore: 5 na 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.

Oceniono na 5 z 5

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. również w kategorii:
  3. Sklep RTV
  4. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 17 Earl Street, ME14 1PL, Maidstone, Zjednoczone Królestwo

  • 0333 900 0062

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2291)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 562

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

7 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

After an order.

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

5 maja 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 4 z 5

Less Tech speak please. !

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

4 maja 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thank you for taking the time to leave your review and for the constructive feedback.

We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.

Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

LG 55" COLOUR TV I received complete satisfaction…

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

29 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Ben and all the staff were very kind

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

24 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Ordering over phone staff helpful…

Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

23 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Fast and efficient service.

Fast and efficient service.
Item arrived on time and in perfect condition

23 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Steve was very helpful.

Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

22 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Helpful Advice and Hassle Free Exchange

I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

22 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

The engineer who was so helpful and…good help

The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

16 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Superb service

Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.

18 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thank you for your 5 star review!

Oceniono na 5 z 5

Marantz 6007 CD player

Great service.
Ordered my marantz CD player online, the process was really easy and straightforward.
Product arrived earlier than expected, which was great.
Sounds great, better than the Onkyo CD player I had before.
Very happy with my purchase.

2 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

I don’t replace my items on a regular…

I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase

15 kwietnia 2026
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Odpowiedź od Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

I just don't go anywhere else!

I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!

9 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Very efficient service

Very efficient service. Delivered next day from ordering and on time.

10 kwietnia 2026
Logo Richer Sounds - Maidstone

Odpowiedź od Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

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