Richer Sounds - London Bridge Recenzje 

1619
•
Wynik TrustScore: 5 na 5

4,8

100 Tooley Street, SE1 2TH London, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent experience at Richer Sounds - very knowledgeable, helpful and accommodating team! Thank you so much for all your help, especially Alex and Malek (Tooley Street) and Tim and Joe (Chiswick)! H... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing customer service.Absolutely no reason anyone should be buying from Amazon for their hifi / TV. great advice given and if you sign up you receive 6 year warranty and price offers. So good.

Reakcja na opinię

Oceniono na 5 z 5

Let’s even leave out the amazing projector I got and let’s talk about the customer service.top notch!! Mr robin was on great great service and in my opinion should be given a triple raise

Oceniono na 5 z 5

I arranged a demo at Richer Sounds to compare how various CD systems I had read about actually sound before buying. They had the units that interested me. I was able to discuss with the Sales Advise... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. również w kategorii:
  3. Sklep RTV
  4. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 100 Tooley Street, SE1 2TH, London, Zjednoczone Królestwo

  • 0333 900 0021

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1619)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 593

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Knowledgable staff helped us make a…

Knowledgable staff helped us make a great choice. And now it’s been delivered we are exceptionally happy with the tv. The delivery was great too, they made sure to bring it to the room we chose. Helpful, as it’s a larger tv than previous.

28 marca 2026
Logo Richer Sounds - London Bridge

Odpowiedź od Richer Sounds - London Bridge

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 4 z 5

Nothing to complain about

Nothing to complain about, but probably won't do click and collect again - I guess I thought product would be delivered to store as part of regular deliveries but it seems it was couriered there specifically so just less convenient with no environmental benefit

20 marca 2026
Logo Richer Sounds - London Bridge

Odpowiedź od Richer Sounds - London Bridge

We appreciate you leaving us a review and for sharing your thoughts so clearly. Where possible, Click & Collect orders are always fulfilled from local store stock, but when an item isn’t available in‑branch, it’s sent directly to the chosen store to ensure we can meet the next‑day collection promise. We appreciate that could feel less convenient, and as you’ve rightly pointed out, it may not deliver the environmental benefit of a weekly delivery, so with a view to finding the right balance we'll review the service to see what kind of options we could potentially explore.

Thanks again for your balanced and considered comments...

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 4 z 5

Good click and collect service

Used the click and collect service and item was delivered to my local store very quickly which I was very pleased with. In terms of the packaging it had been sent to the store in, via DPD, it was pretty scant, but no problems and I suppose better environmentally. No carrier bags in store which would have been nice to walk away with but not a problem as I did have a bag on me. Overall, my experience was good & I like to buy all my audio equipment from Richer Sounds. Friendly staff as usual too.

22 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thank you very much for taking the time to leave us such detailed and positive feedback!

It's great to hear that your Click & Collect order arrived at your local store so quickly and that our team looked after you as well. You're right that we generally ship items in the manufacturer’s packaging, largely to help maintain our green credentials, but I'll certainly mention the carrier bag issue to the store manager to ensure they are replenishing these when needed.

Thanks again for your kind words and continued support..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

London Bridge store

London Bridge store was very helpful after i called up due to issues ordering on the website

19 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Perfect with information and assistance

My memory of shopping at Richer Sounds from a number of years ago was that the staff were extremely helpful, very non-judgemental (of my relative ignorance), almost frighteningly well-informed and knowledgeable, and pleasant to boot.
Having just made two visits there to purchase an upgrade on my (dumb - and rather agéd) television, it is gratifying and reassuring to find that Richer Sounds still provides the most excellent level of service. Cannot fault them.

18 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Delivery to time

Delivery to time. Received in good condition.

17 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thank you for your 5 star review!

Oceniono na 5 z 5

Got some superb advice from Alex on a…

Got some superb advice from Alex on a full audio setup. He put together a great package, the order was easy and delivery in a couple of days. Really happy. Highly recommend!

12 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent service

Excellent service. Supportive team in shop. Especially for a fuss pot like me; very patient and I got the system I really wanted at a fab price. Can’t fault. Looking forward to delivery and installation. 👍🙏🏽

8 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

I am not tech friendly

I am not tech friendly as I made my purchase in store everything was set up for their and then.

4 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Great Experience!

2 marca 2026
Logo Richer Sounds - London Bridge

Odpowiedź od Richer Sounds - London Bridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Great Deal on Samsung HW-Q990F Soundbar

Called richer Sounds re the Samsung HW-Q990F, got all the info needed to complete the purchase. I like dealing with RS as they are always happy to help with technical queries, even on the few occasions I have called and not bought anything.
Many thanks

1 marca 2026
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Odpowiedź od Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent service

Excellent service. Very impress with the delivery guys who actually ring you whilst en route.

27 lutego 2026
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Odpowiedź od Richer Sounds - London Bridge

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellent experience-London Bridge

In the last few weeks I’ve made 3 purchases from the London Bridge branch. The people you employ are experts. Not only that they are clearly well trained. They ask the right questions if you’re unsure of what to buy. They never try & over sell, a tactic which is popular in Currys et al. I’d like to give special praise to Terry & Malik in the LB branch. They both went above and beyond. Experts & personable.

26 lutego 2026
Logo Richer Sounds - London Bridge

Odpowiedź od Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Excellent customer service

Excelent customer service, I wish other businesses were at least near to RS’s level!

20 lutego 2026
Logo Richer Sounds - London Bridge

Odpowiedź od Richer Sounds - London Bridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Guy from London Bridge really…

Guy from London Bridge really helpful,great service.Very pleased with tele

10 lutego 2026
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Odpowiedź od Richer Sounds - London Bridge

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent staff

I had a very good experience purchasing a turntable.
Both Terry and Alex were very professional and kind, they guided me through my decision.
I really appreciate their work and the way they do it.

14 lutego 2026
Logo Richer Sounds - London Bridge

Odpowiedź od Richer Sounds - London Bridge

Thanks for your feedback, great to read you were happy with our service.

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