Richer Sounds - Liverpool Recenzje 

2874
Wynik TrustScore: 5 na 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've made several purchases from Richer Sounds, and always been happy with service/delivery. Only ever had one problem with a tv. Richer Sounds have an excellent service policy. They sent it for... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Diego at Richer Sounds Liverpool, thank you. Excellent service, helpful, efficient and friendly. My purchase came with a Six year warranty and free delivery. Delivery within two days by BJS Home De... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 1-5 Berry Street, L1 9DF, Liverpool, Zjednoczone Królestwo

  • 0333 900 0030

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2874)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 168

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Service as Usual

Spoke to David and explained what we were looking for, helped us choose the right TV for our refurbished kitchen. Probably the 5th TV we have had from Richer Sounds. Only disappointment was their delivery partner who to be honest has been very hard work!!

2 czerwca 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Friendly helpful and knowledgeable…

Friendly helpful and knowledgeable staff. In particular Stuart who helped me through the various alternatives

8 czerwca 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

The advisor who served us was great

The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!

8 czerwca 2026
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Odpowiedź od Richer Sounds - Liverpool

Thank you for your 5 star review!

Oceniono na 5 z 5

The staff's in Liverpool branch are…

The staff's in Liverpool branch are very helpful and knowledgeable about the product they are selling. Transaction went well and has been delivered at the said scheduled time.

8 czerwca 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great staff at Richer Sounds.

Big thanks to all the staff at Richer Sounds in Liverpool. They all know there stuff. Great price plus 6 years warranty.
Shout out to Justin. Thanks mate. We'll be back to finish off the sonos system.

30 maja 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 4 z 5

Great knowledge

The service offered is always exceptional with levels of product knowledge beyond the normal. My only negative point is the lack of stock held at stores

6 czerwca 2026
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Odpowiedź od Richer Sounds - Liverpool

Thanks for taking the time to leave us your review and for the positive feedback about the team, which is always great to read.

I’m sorry we didn’t have everything available in-store on this occasion however, providing we do have stock in our warehouse we can always have deliveries to any branch or direct to customers door the very next day, but I appreciate if you wanted to take away that day this would be frustrating for you.

Thanks again for the feedback.

The Richer Sounds team

Oceniono na 5 z 5

I wanted a new t v founder one that I…

I wanted a new t v founder one that I liked rang up staff were fantastic service was exceptional and delivery was on time. Cannot complain about anything as riches. Sounds, as you as usual, has done a fantastic job. Thank you.

6 czerwca 2026
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Odpowiedź od Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

The staff are beyond good

The staff are beyond good. You should be very proud of them and use them as the bar to set, top draw!

5 czerwca 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

The usual friendly advice and an…

The usual friendly advice and an excellent buy - what I've always experienced from Richer Sounds Liverpool.

5 czerwca 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service and Diego store manager Liverpool gave me great advice on my new purchase AudioLab 7000 CDT player.

2 czerwca 2026
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Odpowiedź od Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Top marks to RicherSounds!

What a wonderful refreshing experience it was to go into Richersounds Liverpool. A special mention to Justin who helped me and my father in law 20years previously to choose an amplifier. He was still there as helpful as ever. Good to see a company that looks after its staff. It was Stuart (Chris ) who helped me decide on a new television, not pushy but relaxed, informative and friendly. Just what you need when buying an expensive item ( best price in Liverpool, including John Lewis, who couldn’t price match because Richersounds had a promo code offer, very strange ). Very happy with my purchase and the delivery team ( on time and courtesy ). Well done Liverpool Richersounds!! Nice clean shop too!!

6 czerwca 2026
Opinia niezależna
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Marvellous staff highly recommend

The guy in the shop could not of been more helpful if he tried we told him what we would like and there it was although he did give us some alternatives but we like the first option even went through how to set it up at home. The process was seamless even delivered it a day early which was lucky someone was home to take it in. But all setup now and sounds wonderful would highly recommended shopping there

30 maja 2026
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Odpowiedź od Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Excellent service at Richer Sounds, Liverpool

Richer Sounds, Liverpool were extremely helpful, not only offering a £50 reduction on their listed/online price - but also including a free 5.1.1 sound system!
The member of staff who I spoke with also carried the huge box out to my car.
Five star service!
Many thanks.

31 maja 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thank you for your wonderful feedback

Oceniono na 4 z 5

Staff were helpful and informative and…

Staff were helpful and informative and i was able to get the audio equipment within my budget. The only problem I had was some confusion over the delivery date and a missing speaker cable which was rectified with a phone call and an apology. All in all it was a good experience and good customer service.

29 maja 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for leaving us your feedback. I’m really pleased the team were helpful and you found the right equipment. I’m sorry for the confusion over delivery and the missing cable, but glad that the matter was swiftly resolved to your overall satisfaction.

Of course should you need any further help please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience

Oceniono na 5 z 5

Amazing Sound

Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest.
Excellent product perfect for my needs.

1 maja 2026
Logo Richer Sounds - Liverpool

Odpowiedź od Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

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