Richer Sounds - Guildford Recenzje 

1326
Wynik TrustScore: 5 na 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Both members of staff were more than helpful -did not rush us and answered all our questions. The goods were delivered the next morning as promised and are now being used. ~Just excellent service... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The deputy manager Dan at your Guildford branch was most helpful. Dan understood our needs and guided us to the right TV & Sound bar. I would goes as far as saying Dan would be an asset to any company... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, whic... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Richer Sounds. What can I say about them? I have been purchasing Hi-Fi separates from them for many years now, when they had only one tiny cramped shop on London Bridge Walk. They are a good, real... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 10 London Road, GU1 2AF, Guildford, Zjednoczone Królestwo

  • 0333 900 0050

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1326)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 25 159

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The staff you have are excellent

The staff you have are excellent, they really work to discover what is necessary. You then suggested an installation company who naturally backed up the service. It was great service!
Thank you

25 lipca 2026
Logo Richer Sounds - Guildford

Odpowiedź od Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Excellent service

Excellent service. Good attention to detail. Great guarantee.

20 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Good advice with a very unexpected…

Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions.

This is on top of a price without the physical shop premium.

18 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Excellent knowledge

Everyone know exactly what they are talking about and I have not found a problem they can’t solve

18 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Speakers

Very helpful and polite

18 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Great Service from Guildford Branch

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another store and then get it sent out to me direct. Also made up some cables for me to collect at my convenience. Just great personal service.

10 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent customer service.

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay.
They price matched my purchase ,with a little bit more of.
And free delivery.

10 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thank you for your 5 star review!

Oceniono na 5 z 5

Great Experience

Support and advice from Franklin was excellent. He was very knowledgeable and personable. It was a great all round experience.

9 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 4 z 5

Thank you to Dylan at the Guildford…

Thank you to Dylan at the Guildford branch shop for all his help setting up my WiiMs to have individual or multi room music. There were a couple of issues which Dylan was very helpful resolving. This maintained my faith in Richer Sounds promise to help customers enjoy what they have bought. Real people. Real help. Real Service.

11 lipca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Guildford

Thank you for your feedback, whilst it's always disappointing to learn of any occasion where a customer experiences problems, we will always do whatever we can to solve them and it's great to hear Dylan exemplified that ethic here, and that the matter is now resolved.

The Customer Experience team

Oceniono na 5 z 5

The staff are very kind and very…

The staff are very kind and very helpful especially Franklyn he helped me and he was very kind to

3 lipca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 4 z 5

Very friendly staff who did their best…

Very friendly staff who did their best to help me.

30 czerwca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for taking the time to leave your review, and for the feedback on the colleagues in our Guildford branch. Should you need any assistance of course, feel free to contact our customer services via customerservices@richersounds.com

The Customer Experience team

Oceniono na 1 z 5

i put in an order for a £900.00 HI FI…

i put in an order for a £900.00 HI FI system i was
told you would contact me when it was in and nearly 3 months later i found you only to be told the order
had got lost not over impressed
but i am very impressed with Cambridge hi-fi

28 czerwca 2026
Logo Richer Sounds - Guildford

Odpowiedź od Richer Sounds - Guildford

I was truly sorry to read your comments, and whilst I'm pleased you are happy with the system itself, something has clearly failed from a communications point of view for which I sincerely apologise. The first order and payment I can see was from last month, although I understand a quote for the system was sent over in March but according to the records we have, was never confirmed with the branch.

We have tried to contact you multiple times to find out more and try and put things right, but not heard back as of yet. If you are happy to discuss things further with us, please do get in touch via..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Walked in and bought a TV

Walked in and bought a TV had it in the van I'm under 20 mins Taylor was incredible walked in mentioned a model she then stated we have a ex display which will cost more but definitely an upgrade and holy god the picture quality is insane she was helpful and handy even gave me a hand to put it in the back of my van couldn't fault the service I know where I'm getting my TVs from now on

20 czerwca 2026
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Odpowiedź od Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Straightforward advice

Straightforward advice, friendly, fast. And quick delivery

25 czerwca 2026
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Odpowiedź od Richer Sounds - Guildford

Thank you for your 5 star review!

Oceniono na 5 z 5

Easy ordering and pickup

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too, can’t recommend highly enough.

23 czerwca 2026
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Odpowiedź od Richer Sounds - Guildford

Thank you for your 5 star review!

Oceniono na 5 z 5

Superb Service as always!!

Richer Sounds in Guildford, is my go-to place for all things Hi-Fi. The staff are always welcoming, helpful, and are all very knowledgeable. They are always more than willing to assist you however they can, whether that be to explain what 'something does' or even demo an item if that's required. This trip was a little different, as I knew exactly what I was purchasing, so I chose Richer Sounds because not only was I able to get everything I wanted in the one place, but there were decent offers on a couple of the items. I purchased a new 'desktop' amp, a new headphone DAC Amp, along with a pair of new Klipsch Reference Speakers, with some new made to order speaker cables.
Yet again Franklin was superb, and organised everything, and even made the cables up while I waited, so I could leave with them. I can't recommended them highly enough, Richer sounds should be everyone's 'GO-TO' place for all things sound & vision/Hi-Fi !!

20 czerwca 2026
Logo Richer Sounds - Guildford

Odpowiedź od Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

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