What a joy to deal with people like Duncan - nothing was too much - friendly, knowledgable and willing to help but without applying any sales pressure. His manager Kurt was equally helpful. A tho... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We cannot fault the team in Eton. We are very appreciative of their help, guidance, advice and most of all their patience with, and understanding of two oldies. We are so happy with our new purcha... Zobacz więcej
Reakcja na opinię
As I’m getting older I’m not comfortable using the internet, so I phoned and spoke to Zac on telly Sales who put my mind at rest and made it all easy for me . The tv came as promised and at a reasonab... Zobacz więcej
Reakcja na opinię
My wife suggested your company to me, having previously purchased a high quality speaker from the Guildford branch. I was impressed by the online introduction to staff members, which gave me confidenc... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep Hi-fi
- również w kategorii:
- Sklep RTV
- Sklep TV
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
40 High Street, SL4 6BD, Eton, Zjednoczone Królestwo
- 0333 900 0087
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great advice on selection of TV
Great advice on selection of TV, by Kurt, told me about the deals that were on.
12 października 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent advice given by Kurt at Eton…
Excellent advice given by Kurt at Eton regarding a soundbar.Purchased what I wanted and delivered next day.Great service. Thanks
10 października 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Came in to enquire about a new turntable and speakers. Very helpful and knowledgable staff in branch. Extremely happy with the recommendation I was given and purchased. Would highly recommend!
4 października 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
great as always
3 października 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Store / on line purchase
Originally went to the Eton High Street store and the Deputy Manager Zac, gave me some very useful advice, but I was not able to make a purchase there as I was not sure of dimensions of TV stand required. Once I measured up I made the purchase on line using Zac's recommendations and also taking advantage of the 6 year guarantees. Excellent service both in store and on line, delivery was also within the time slot given.
2 października 2025
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Telephone order placed easily after…
Telephone order placed easily after voucher did not work online
1 października 2025
Odpowiedź od Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All the equipment is faulty and waiting…
All the equipment is faulty and waiting ages to get it resolved
31 maja 2025
Odpowiedź od Richer Sounds - Eton
Thank you for your feedback, although I was genuinely concerned to read you have had problems with the system you purchased from us.
Having investigated with the store manager, I understand the set up issues you experienced were solely down to a technical setting within the amplifier; although initially fixed with some advice over the phone, after you experienced the same problem again the store manager personally visited you to after the shop closed to resolve things.
I have left a voicemail for you and e-mailed you directly to confirm all is now well, should you need any further help please do get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Great product knowledge explained in…
Great product knowledge explained in understandable language.
20 września 2025
Odpowiedź od Richer Sounds - Eton
Thank you for your wonderful feedback
Being able to test all the equioment…
Being able to test all the equioment before buying and the personalized service
26 września 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from the team in Windsor
Great service from the team in Windsor. Really pleased with our OLED TV which we bought at a great price. The 6 year guarantee was the icing on the cake
21 września 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Satisfied customer, should have him stuffed!
Very helpful,especially as I am a picky customer.
There are few retail outlets like this these days I fear the internet.
17 września 2025
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
5* service and happy customer
This was my 3rd TV purchase from RS, Eton branch. I went to store with an intension to buy a big TV but limited budget. Mr James and Mr Tony demonstrated number of TVs and finally recommended 73" TV within my budget. The quotation was quite competitive, compared to other stores and that comes with 6 years guarantee. TV was delivered next day early morning and fitted immediately.
Happy customer and surely next time will be visiting again.
19 września 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Silence is not Golden
A very mixed experience with the purchase of a Panasonic TV. Friendly help in the shop from Tony and Zac on a Tuesday this month seemed worth a five-star review. When I phoned the next day to ask for advice on linking my new TV to my HD recorder, Tony did his best to offer help over the phone but without success. I asked if there was a TV engineer who could assist at my house and he offered to come himself, which I thought was very impressive and commendable. He said he would be in my area on the following Monday and would phone on Sunday confirm a time. He actually rang on the Monday morning when I was out and left a message and his personal mobile number for me to call back to confirm that I would be in for his visit later in the afternoon. This I did. However, there was no response to my two calls and a text. I phoned the shop the next morning and my call was answered by Tony. He simply said he been busy doing other jobs and brushed aside my query as to why he hadn't let me know. He then said he could come over on the following day but it would be after 5.00pm because they were doing a stock take and he would call me beforehand to let me know a more exact time. Again, no call and no visit. I waited a day and then texted him again but, as I expected, there was no response. I find this lack of communication all very bizarre and not a good advertisement for Richer Sounds' customer service, I'm afraid.
2 września 2025
Odpowiedź od Richer Sounds - Eton
Thank you for taking the time to leave your review, and I’m genuinely sorry to read about the mixed experience you had with us.
While I’m pleased to hear that Tony and Zac provided friendly and helpful service in-store, I’m extremely disappointed that we let you down with the follow-up support you were promised. You are absolutely right of course, Tony should have kept in touch as agreed and I completely understand how frustrating and confusing the lack of communication must have been. I have made our disappointment very clear to the store and asked our Operations team to follow up with some training for the colleague concerned to ensure they do better in the future.
I'm pleased to be able to confirm that the installer we arranged to visit you has now resolved the matter and wanted to thank you publicly for taking my contact, I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Great customer service in the Eton store
Tony took time to identify my needs. He gave us excellent one to one service. Taking time to set up equipment in the demo room including my existing speakers. He explained the features and benefits of the different models within my budget. His knowledge and enthusiasm made it a pleasurable experience.
6 września 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Staff were knowledgeable and friendly
Staff were knowledgeable and friendly, without being pushy.
5 września 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Brilliant service as ever
Brilliant service as ever. The team took time to explain the different products and advise on which models and upgraded functionality would really suit our needs. No hard sell on complimentary accessories, but helpful information given when asked. There's a reason that we keep going back to Richer Sounds!
29 sierpnia 2025
Odpowiedź od Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Friendly, efficient great service !
I appreciated the call from the Branch to advise me my order was ready to collect.
Upon collection, staff were quick and knowledgeable to confirm my details and bring my order out to the shop floor - given it's a 55 inch TV , staff member also helped me load it into my van
Good, quick , efficiant, knwoeldgeable and friendly servide
27 sierpnia 2025
Odpowiedź od Richer Sounds - Eton
Thank you for your 5 star review!
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