I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before le... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... Zobacz więcej
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Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.
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My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
258 Fulham Road, SW10 9EL, London, Zjednoczone Królestwo
- 0333 900 0027
4,9
Doskonała
971 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Knowledgeable, friendly service, each time i have visited.
Knowledgeable, friendly staff, who take the time to explain things properly. I visited the Chelsea store and all the staff there are excellent.
9 kwietnia 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Very helpful staff and really efficient…
Very helpful staff and really efficient .The shop in the FulhamRoad is a pleasure to visit .
31 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Highly recommended
I can’t remember the name of the chap that took my call but he was very engaging, friendly and professional. He knew his stuff. It was a great service. Highly recommended.
31 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Positive experience
Positive experience. Call answered quickly. Helpful conversation over the phone. Ordered processed easily and product arrived as promised.
27 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Great team that went far and beyond to…
Great team that went far and beyond to help me.
First with finding the best deal for me and then on resolving a delivery issue
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Chelsea
Thank you for your wonderful feedback
Thanks
The very helpful team of Ed and Liv sorted out what I needed and then quickly sourced a replacement unit for the dvd player which did not work on arrival. Many thanks.
22 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Great service
Fantastic experience with Richer Sounds.
I went in looking for KEF LSX II speakers, but they didn’t have them in stock. Five minutes later Alistair called me back and arranged for a pair to be couriered to me same day - I was genuinely blown away (by the service AND how good the speakers sounded..)
Alistair and the team were so great I ended up going back the following weekend for more gear. That level of service is rare these days and a great reminder of why good brick-and-mortar stores still can outshine their online counterparts.
Great store, great selection, great experts and great service. They’ve absolutely earned a lifelong customer
7 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thank you for your wonderful feedback
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Surround sound and speakers
The surround sound system is top quality. Really easy to set up.
4 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent
Excellent, friendly and professional service.
They are always happy to go the extra mile for a customer.
16 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds… the place to go for your TV needs!
Did some shopping around online for an OLED TV and Richer Sounds worked out to be the best value… I wanted to put the order through over the phone and the gentlemen I spoke to was extremely helpful and all in all within 20 minutes my TV order was placed and I get a full 6 year warranty 👌🏽
Thanks guys
16 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
Great team and delivery times
Great team, great delivery and pricing aligned to the market
8 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Friendly, knowledgeable and efficient
Friendly, welcoming, knowlegeable and efficient - always had the answers to my questions.
5 marca 2026
Odpowiedź od Richer Sounds - Chelsea
We appreciate the positive feedback, it's great to read how happy you were with the team of course. Thank you for your review, and do get in touch if you need any support at all.
The Richer Sounds team
After Sale Service
13 March 2026. Customer Service is a concept bandied about by many companies. Unfortunately with all but a few, the walk does not match the talk. My experience with Richer Sounds (Chelsea Branch) has shown that they go above and beyond the norms of "Customer Service". Very happy. Richer Sounds are a great shop and always my first port of call.
3 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from Liv
We visited the store to look at TVs and had a very pleasant experience thanks to Liv. She was friendly, patient, and knowledgeable. She took the time to explain the different options and answer all our questions without any pressure to buy. We eventually decided to purchase the TV, and her helpful and professional approach made the whole experience very positive. Excellent customer service and a great representative of the store.
28 lutego 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds sorted out my TV in very quick time
I bought a new TV but was unhappy that it only showed me Freely. Delighted when one of the staff at Richer Sounds came round and took Freely off, instating Freeview instead. Excellent service from Richer Sounds
7 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Great shop and experience
The whole experience in store was very pleasant. Members of staff acknowledged me, but gave me some space and time to look around.
We had a nice conversation later and it did not feel heavy with "sell" pitch.
The selection of products in store - was wide enough.
1 marca 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Above and beyond expectations
Had my online order delivered to local store for pickup. Store called and offered to cut speaker cable to size, and install the banana plugs that I'd ordered. A small thing, but unasked for, and saved me time and effort. Bravo Richer Sounds.
27 lutego 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
Your team Ed Josh and Darren were…
Your team Ed Josh and Darren were excellent
Ed gave me advise on call
Josh look after me in showroom and how to assemble by stereo speakers etc without which I would have struggled
Darren help me Saturday morning after had assembled but need help
Very pleased and will recommend you to others
Great proactive user friendly team excellent and thank you
24 lutego 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Excelent customer service
Excelent customer service, my headphones purchase was a seamless experience.
23 lutego 2026
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Doświadczenie Trustpilot
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