I have known the brand and used it for 40 years. The very fact that it is still going strong says a great deal about it. The staff are genuinely knowledgable and share their information in an educated... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought a new record player with pre-amp and other accessories. They helped me source the player in the colour that I wanted, which was proving very difficult, and advised on other parts of the purch... Zobacz więcej
Reakcja na opinię
Liv at Chelsea has been extremely helpful, guiding us in selecting the right components for a complex cinema setup in a large student hall of residence. Without her diligence, we would probably have g... Zobacz więcej
Reakcja na opinię
I talked to a sales person about the specific tv I wanted and their response was very helpful and professional. The TV was delivered within days and the delivery people were on time, kept me informe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep Hi-fi
- również w kategorii:
- Sklep RTV
- Sklep TV
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
258 Fulham Road, SW10 9EL, London, Zjednoczone Królestwo
- 0333 900 0027
4,9
Doskonała
992 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
When i phoned the shop they were very…
When i phoned the shop they were very helpful i could understand everything the were saying and it was very different from what i have experienced from other retailers over the past few years ie.talking to human being i can't be more satisfied
22 sierpnia 2025
Odpowiedź od Richer Sounds - Chelsea
Thank you for your 5 star review!
All as adverVery Pleasedtised and delivered on…
All as advertised and delivered on time. Very pleased.
26 sierpnia 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Your staffs great knowledge and…
Your staffs great knowledge and willingness to give me advise.
They seem very knowledgeable.
25 sierpnia 2025
The sales assistant in your Chelsea…
The sales assistant in your Chelsea store was v.helpful. Her name is Liv.
I am very much a Luddite when it comes to any tech. Liv took time to explain as much as I was able to understand what a new TV would offer (our previous TV was bought in same store 16 years ago!). Liv arranged for delivery the next day and it did indeed arrive!
We are finding the remote challenging to get our heads around - but we will learn!!
20 sierpnia 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really impressed with Richer Sounds and…
Really impressed with Richer Sounds and would highly recommend!
Everyone member of staff I spoke to was really knowledgeable and helpful which made purchasing easy!
Thanks
16 sierpnia 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
My contact by telephone with your team…
My contact by telephone with your team in the Chelsea shop was encouraging and helpful. The voucher purchased as a gift to Michael Pollard mwill hopefully be utilised by him visiting your shop for advice on a good HiFi set which I hope he will decide to purchase from you. I have told him about your sale.
13 sierpnia 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Unrivalled customer service and technical knowledge
I cannot speak highly enough of the service that Richer Sounds provides. From their knowledge and advice prior to purchase, and subsequent customer service even 2 years after I purchased the equipment. With additional equipment added, this proved challenging for the amp set up, and had to provide home visits on a couple of occasions. I cannot thank Josh from Chelsea enough for his time spent sorting out my system and now all working perfectly!
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly and knowledgeable staff in…
Friendly and knowledgeable staff in store. Genuine interest in my personal situation.
5 sierpnia 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Easy to deal with and very helpful
Very helpful comms with the team at RS Chelsea and a good deal struck. Only slight worry was the delivery firm - I twice confirmed that they would remove the packaging but they still had it noted that they wouldn't. And the delivery guys took an age to put the TV on its stand - I could have done it in seconds! But that's not RS's fault - their service was perfect.
30 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Short visit - Great experience
Only popped in for a quick purchase and it was great chatting to Joshua and he was really knowledgeable, made sure my VIP discount was applied, delivery was very quick and we've been enjoying the turntable ever since.
24 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for your great feedback and for supporting local business.
Very cordial experience
Very nice experience. Very prompt response. Very nice staff got me an unbelievable deal on Audiolab 6000n. Miss Liz was more than kind to help.
Thanks a lot
Keep it up.
Best regards
Kanan Arora
24 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Chelsea
Thanks for your feedback, great to read you were happy with our service.
Great Service
When I bought a new CD player and speakers I received excellent advice on war would work well for my wife and me. I also bought 7 meters of which was too short. I brought it back and replaced it with 9 meters. I was only charged for the 2 additional meters.
22 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful & knowledgeable.
Very helpful & knowledgeable.
Made it very easy for me to decide which TV to by with no pressure, sending me a quote so that I can decide at my leisure.
I would recommend them for any audio/ video devices as they know what they are selling and even help by asking what criteria yo are wanting and don’t try and sell more expensive items.
19 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Chelsea
Thanks for your 5 star review, we look forward to seeing you again next time
Richest Sound
I have been purchasing Hfi and accessories from Richer Sounds since I 1st discovered them in 1994, I have bought from their Branches in Dublin, Cambridge, Birmingham, Norwich and most recently Chelsea, also had some after sales help from Solihul Branch. Only once did I have an unpleasant experience and Julian Richer himself wrote to me to resolve it. Otherwise I have nothing but high praise for the company, always friendly helpful staff who do not pressure sell. Most recently Loïc and Liv at the Chelsea branch gave great service in helping me purchase new gear. 100 % hearth felt thanks. I’m pleased to say I will continue to use them and I’m having a great time spinning vinyl
21 lipca 2025
Opinia niezależna
Odpowiedź od Richer Sounds - Chelsea
Thanks for your kind review, we look forward to your next visit.
Got good advice on projectors from the…
Got good advice on projectors from the Fulham Rd store, though I ended up buying a different model. Bought it online and it arrived promptly.
14 lipca 2025
Odpowiedź od Richer Sounds - Chelsea
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Chelsea
Thank you for your wonderful feedback
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