Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Zobacz więcej
Reakcja na opinię
I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Zobacz więcej
Reakcja na opinię
Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
54 London Road, BN1 4JE, Bridhton, Zjednoczone Królestwo
- 0333 900 0039
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly and knowledgable
Friendly and knowledgable, allowing discussions to be had and options to be made. Very happy with the chosen turntable.
24 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always friendly staff and always…
Always friendly staff and always satisfied with what I purchase
23 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
had a issue with my recent purchase…
had a issue with my recent purchase from the brighton store but everything was sorted very quickly great service
1 marca 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Odpowiedź od Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were very friendly and helpful
Staff were very friendly and helpful, excellent service
Didn't get on with Sharp 32 inch TV but this was changed for us without any quibble. Now enjoying our Cello 32 inch
Thank you Nik, Minty and the manager
21 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your wonderful feedback
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from knowledgeable…
Excellent service from knowledgeable staff very happy with my purchases
21 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Finally got my 60th birthday present!
Great non pushy sales staff who didn't make me feel ignorant of the various TV types. I had been dallying for over a year and was still treated like a new person.
20 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Very helpful staff
Very helpful staff, I bought 2mtrs of speaker cable and received top notch service in the Brighton store.
19 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
I needed advice on head phones…
I needed advice on head phones compatible with my TV .
This advice was excellent, and the head phones arrived within two days, The sound they produce is superb. Thank you for solving our problem.
18 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
Very helpful staff an the price was…
Very helpful staff an the price was very competative.
15 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Great prices and brilliant staff
Great prices and brilliant staff. Nothing is too much trouble. I think they are the best in the business.
18 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Buying new headphones
A very quick and helpful staff and they know what they are talking about.
16 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional from start to finish
Jay listened to what we wanted, how we watched tv and then recommended a couple of sets. Then described the benefits of each. Once we had decided, Jay arranged installation. Everything went smoothly and we felt that we were being dealt with by professionals
16 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Started as phone call
Started as phone call, great informative staff who were keen to try and help me, easy website with good display of information. Quick and easy delivery with trusted courier, product worked flawlessly. Can’t test their refund/return policy as am happy with product but have confidence it would have gone well!
16 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your wonderful feedback
Simple and straightforward to deal…
Simple and straightforward to deal with. Provided a cheaper cost than a competitor. Fast delivery. All in all a great customer experience.
14 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Great service
Great service , updated my sound system and they sorted me out with top stuff at a great price
2 lutego 2026
Opinia niezależna
Odpowiedź od Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Wish I’d found these guys earlier
Wish I’d found these guys earlier
All the members of staff I dealt with were lovely. Tv great too and good price. It will be my go to for all entertainment products from now on
4 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff solving my
Knowledgeable staff solving my
viewing and audio problems
11 lutego 2026
Odpowiedź od Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Broken Tv
Always use Richer Sounds
Customer Service second to none
Dealt with my broken television problem
Swiftly new tv arrived within 48 hours
29 stycznia 2026
Odpowiedź od Richer Sounds - Brighton
Thank you for your 5 star review!
Doświadczenie Trustpilot
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