Repair of activated airbag vest by Rev'It!
My airbag vest was activated during a fall from my motorcycle. I registered the repair online and sent the vest to Rev´It!
Because I didn’t receive a confirmation of receipt, I contacted the Customer Service Team by phone.
I was treated pleasantly, but no repair request was registered under my name. I then sent an email and attached supporting documentation.
Since I was going on a 7-day motorcycle trip abroad shortly thereafter, I requested that the repair be carried out quickly.
The subsequent email from Rev´It! did not show that they understood I wanted to receive my vest back as soon as possible, and no explanation was given whatsoever regarding the delay and/or the failure to register my repair request.
However, my email stating that I felt misunderstood and was left with an unpleasant feeling was responded to very adequately. The repair was carried out with priority, and the vest was subsequently sent via Express shipping so that it would arrive before my departure. Furthermore, Rev’It! performed the repair free of charge.
Excellent service and therefore a good example for many other entrepreneurs.








