I love the Remus men’s clothing! I was experiencing a delivery issue due to my post code not being recognised on the website. I contacted customer services by email and received a response from Fiona... Zobacz więcej
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Zobacz, co mówią recenzenci
Remus Uomo suits are a class apart. Stylish and elegant, yet affordable for such a high end product. Their staff are helpful and friendly. Special mention to Fiona in their Customer Service Department... Zobacz więcej
Great customer service , always willing too help. Helped me source a suit jacket that wasn’t now on their website
Service and quality are both first class. Got my order wrong - no problem. Barbara sorted it out. Simple quick and easy return. Will definately be returning to this reliable company.👍
Informacje dotyczące firmy
Napisane przez firmę
Remus Uomo provides design-led, formal tailoring and off-duty casuals to men who take a serious attitude towards fashion. Remus Uomo is on a mission to make men’s style more accessible, to create simple yet smart everyday pieces, that make it easier for men to dress well no matter what the occasion.
Dane kontaktowe
15 Sloefield Drive, BT38 8GX, Carrickfergus, Zjednoczone Królestwo
- +44 333 456 3775
- help@remusuomo.com
- www.remusuomo.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Best Online Company to deal with…
Easily the best company I've dealt with online. Fast and efficient and couldn't be more helpful when there was a problem with the delivery.
Great Clothes & Customer Service
Great customer service, fixed an issue with return with no problems!
Bought not first time
Bought not first time. Fast delivery, very good quality and price. Very happy with suit, fits perfectly. Its one of the best things that you can do mix and match. This is awesome thing. Packed very nicely. Highly recommended!
Perfect mix of quality, style, and affordability
I’ve purchased 5 suits over 5 from Remus Uomo and had never been let down once. They’re are a perfect mix of quality, style, and affordability. Their staff have always been super friendly and welcoming, both in store and online.
Great quality and fast delivery.
Just received a Braxton Twill Jacket and very impressed with the quality of the product and packaging. They clearly take great pride in both. Fast delivery too. Highly recommended.
Wonderful customer service
I visited the Glasgow Braehead store recently. I was looking for trousers. I had no expectations. What I experienced was the best service and choice I have seen in many years! From the onset, Steve was attentive and understanding when I explained I was fed up with trousers that fit okay. I wanted trousers that fit me properly. Sean joined the conversation and both gentlemen helped me and my wife (who was really making all the decisions!) - pick the right trousers which are fantastic. I would say the treatment we got was personal, professional and amiable. Their product knowledge is excellent. A great range but I cannot stress enough what a difference great customer service makes.
Seamless and fast
Great website. Clear ordering process, free and very quick delivery. Delighted with quality of the product. Highly recommend.
The quality of the Remus Umo suits…
The quality of the Remus Umo suits seemed perfectly acceptable, but the overall experience was significantly undermined by the staff and their policies.
I visited the store twice hoping to find the right assistance:
• First Visit (Staff Member 1): The individual I dealt with appeared to have very limited knowledge regarding suit sizing, fit, and general sartorial details. They were unable to explain different trouser breaks and, regrettably, seemed to laugh off my questions about specific alterations, which felt unprofessional.
• Second Visit (Staff Member 2): This interaction was slightly better, as the second staff member was polite and had some suit knowledge. However, they also seemed to dismiss or laugh at my requests for certain materials and bespoke alterations. Given that I have been a devoted suit wearer for decades and have extensive experience with different tailors, this lack of respect for a customer's knowledge was disappointing and made it clear they did not care about the sale.
The store's policy on alterations is extremely limited: they can only alter trousers, with no tailoring available for the jacket or vest.
Finally, I found their sizing very restrictive. The fact that they seemingly cannot provide a suit for someone who is 5'7" is quite worrying for a dedicated suit retailer.
Overall, the limited sizing, lack of alteration options, and the staff's unprofessional attitude and lack of knowledge ultimately put me off. I would not recommend this store
Great service
Great service, clothes delivered in 24 hours, great quality. For those I decided to return, the return was really easy, free and repayment was very fast.
The sales team were very helpful
The sales team were very helpful - good service
I was impressed of the packaging
I was impressed of the packaging, the quality of the fabric and how it fits. However, as I was a new buyer and don’t know anything about the merino wool I was expecting a warmer sweater, also the neck of the sweater was folded, so I’ll need to iron it to get rid of the creas
Amazing customer service
Amazing customer service.
Swift response to any queries, which is rare these days! They were able to help resolve an issue the courier service caused.
Very helpful and left me very confident do order again!
Good quality of clothing and reasonable…
Good quality of clothing and reasonable priced
Quality Service, Quality Product
The ordering process was simple and easy to follow. My item arrived nicely wrapped and on the day it was meant to arrive on.
not received order as yet
Top Class Customer Service
The customer service with Remus was first class. I had an issue with the courier on a return (for size) and the Remus customer service team got it rectified immediately and issued repayment immediately. Also, the quality of clothing is always top class.
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