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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We are tenants and recently our fridge freezer that came as part of the tenancy stopped working. In less than 5 working days of reporting we have taken delivery of a new fridge freezer. We are so grat... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Katie Ryalls was the estate agent who helped me secure the house we wanted. Communication was always clear and as a first time buyer it can be a bit confusing but Katie suggested both the morgage adv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly re... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami
  2. Inwestycja nieruchomościowa
  3. Firma zarządzająca nieruchomościami
  4. Nieruchomości – wyceny
  5. Konsultant ds. nieruchomości
  6. Agencja pośrednictwa w wynajmie nieruchomości

Napisane przez firmę

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

224 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(224)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 108

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Avoid immediately

Avoid immediately, shocking photographs and video was even worse, communication absolutely shocking, very poor advertising. Seriously avoid and go elsewhere. Crystal peaks at Sheffield especially. Took redbrik over 9 months to sell our property and even let another agent advertise. Other agent had 2 viewings booked in within 1 week. Knew we had to sell as purchased the new property through them. Couldn't arrange accompanied viewing even though we were on holiday at the time. The new buyers were told they couldn't view our property until theirs was marked as sold, how many people were informed of this. On first accompanied viewing the guy didn't know the area. Tried getting in the front with the back door key, left lights on, door unlocked and alarm not set. Shocking.. seriously AVOID

12 września 2023
Opinia niezależna
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Odpowiedź od Redbrik

Hi Richard,

Thank you for taking the time to write a review. Unfortunately, we cannot find any properties/details about yourself in our system, if you could please contact us directly to discuss this further, we will do our best to help.

Thank you
0114 361 1000

Oceniono na 3 z 5

Poor experience as Landlord

As a landlord I didn't receive a good enough service from Redbrik. They failed to provide enough evidence of damage caused by tenants which ended up costing me money. Their laissez-faire approach to urgent repairs meant a water leak did far more damage than it should have. The agent dealing with my property was inexperienced and didn't know about buildings.

5 maja 2023
Opinia niezależna
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Odpowiedź od Redbrik

Hi Robin,

Thank you for taking the time to review. We would love the opportunity to discuss this with you further, if you could please contact us on 0114 361 0140.

Thank you,

Abigail Wilks
Head of Lettings & Asset Management

Oceniono na 5 z 5

Our experience with buying a house with…

Our experience with buying a house with redbrick based in 2021 was amazing. They made it such an easy process for us going above and beyond at every opportunity. We then later used redbrick to sell a different property in early 2023 and experienced the great service and support once again. Thank you Redbrick for all your support, you made such a stressful process so much easier for us. I would highly recommend.

1 marca 2023
Opinia niezależna
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Odpowiedź od Redbrik

Hi April, Thank you for such a lovely review. We're glad you had a great experience on both occasions.

Oceniono na 5 z 5

Great Service

Professional & organised and a great service from all the girls in lettings.

11 września 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you for the review Lucas!

Oceniono na 5 z 5

Great company

Great company, excellent staff, friendly and helpful,

6 września 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you for the great review Alison

Oceniono na 5 z 5

Flawless

We use Redbrik for our rental properties and also to sell properties we have sold and bought.

Absolutely flawless service from everyone we have ever dealt with.

I have to mention Ross is particularly helpful in all regards.

If you are thinking of selling, buying or renting, without a shadow of a doubt, I would recommend the Redbrik team!

1 sierpnia 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you for the great review Ashley!

Oceniono na 5 z 5

Highly recommend

We have sold our last 2 houses through Redbrik and have always found the service 5*.

From pulling everything together very quickly ( as we needed to get on the market asap ) the communication, viewings carried out while we were on holiday, support and honest opinions as well as getting us more than the asking price.

The easiest 5* rating to give, I have and will continue to recommend Redbrick to anyone going on the market.

7 września 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you Louisa

Oceniono na 5 z 5

Amazing service from start to finish

Amazing service from start to finish.
A great company who deliver what they promise. From the initial valuation right up until completion they were caring, understanding and prompt always. Will definitely use again.

1 sierpnia 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you Gina

Oceniono na 1 z 5

Avoid avoid avoid this agent for…

Avoid avoid avoid this agent for tenancy agreement both tenants and landlords, beware!!!. A constructive loot for tenants and landlords.

A very honest review to all the potential tenants and landlords out there, the sheffield team are loots who professional loot your deposit money by false invoices. Unnecessary additional charges when vacating. The landlords are charged for re-advertisement of property while tenant also pays towards it, so Redbrik takes the benefit of the money from both parties. In the name Maintainance, landlords are ripped off with money charged at premium cost to them for any maintenance request from tenant.

Reports they created for after tenancy inspections are done within their capacity favouring their profits and drawing maximum share of the deposits that are held.

I was charged around 600£ as clean of house while I had professionally arranged cleaning with tenancy clean service providers paying over 200£. My deposit which was held about 880£ I am only receiving 280£!! Complete ripp off this agent is. Reports created are not legitimate. No scale for 'fair wear and tear' and looked behind radiotors and inside pipes for dirt and provided in report. Making a bogus report.
I wish I could have uploaded video taken just minutes before handing over keys. Would have been a solid proof to what I have written here as review.

I am aware that they charge the owner and the tenants and make their money on both sides for maintenance and others without both parties involving together. So playing the middle man game! I am aware of re-advertisement charge for both parties and charges such as repairs were charged hefty for home owner.

Ripped off me 450£ worth for breaking tenancy agreement while and forced me to stay another month additional so they can end the contract. Then after that a ripp off of my deposit held!

Absolute not Service quality. Only money making company. Please avoid this!

As per deposit held scheme, during dispute, the deposit hold service provider requests to arrange negotiation with agent. Agent refused to take part in any negotiation and asks to take despute method. Clearly them taking the advantage of the system that despute services take months to resolve.

This agent has no concern or regard to tenants, nor is landlords.

I wish there was any more platform where I can shout out loud that these agents are ripp offs.

10 sierpnia 2023
Opinia niezależna
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Odpowiedź od Redbrik

Hi, Thank you for taking the time to leave us a review.

We do feel this review is inaccurate, so would love the opportunity to discuss this with you further.
Please feel free to give us a call on 0114 361 0140

Many thanks

Oceniono na 5 z 5

Excellent service

Excellent service, sold the property for more than the asking price and went through very quickly.

Service was outstanding, now used Redbrik 3 times and they get better every time.

8 stycznia 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you Jason!

Oceniono na 5 z 5

Cannot fault them!

Cannot fault them!
Really good experience with Redbrik. We bought through a new home from them and sold through the South West branch on Ecclesall Rd - I can't fault the service and communication between them. The new homes team went above and beyond to ensure all went smoothly and the South West branch got us a great price within 2 weeks of launching. They always answer the phone and respond to emails promptly - many agents in the past that I have used don't! Friendly and professional - definitely value for money. Special thanks to Alastair and Tom.

8 czerwca 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you for the great review Paul

Oceniono na 5 z 5

Used house sale Redbrik to sell my ex rental house…

Used Redbrik to sell my ex rental house from the first contract they were exceptional with their advice on how to prepare the property for sale Ross was professional and fair I didn’t have to show prospective buyers round the house their very experienced staff did an exceptional job and kept us in the loop every step of the way and Tracy who was our point of contact was always ringing us to update so we had no stress which we really appreciated all in all this is a first class professional company thank you all you have our upmost respect for the way you run your business

4 kwietnia 2023
Opinia niezależna
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Odpowiedź od Redbrik

Thank you Brian!

Oceniono na 1 z 5

Trying to buy a house

Trying to buy a house, had a survey done on it and asked to re negotiate price, as the survey picked up work to be done, Redbrik gone back to vendor and they have agreed to lower the price 10k to attract more offers, our offer was 201250 we are ready to go but want to re negotiate due to survey report, so now Redbrik in their usual wisdom want to use our offer to lever more from another buyer, these are so unprofessional.

2 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Four attempts to buy properties…

Four attempts to buy properties resulted in Redbrik using our bid to lever more from the other offers, totally unprofessional in my opinion, seem to favour offers from first time buyers. I certainly would not use them.

15 lutego 2023
Opinia niezależna
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Odpowiedź od Redbrik

We’re really sorry to hear about your experience. Properties are in high demand at the moment and our team do everything they can to be fair to everyone.

Due to minimal contact details and information, we are currently unable to look into this matter further - if you could please contact us on the details below we will look into this for you.

Thank you, The Redbrik Team
0114 399 0567

Oceniono na 1 z 5

Even 1 star is far too much for them

Even 1 star is far too much for them. Promised premium listings and video walk throughs, plans incorrect, description written by a 4 year old and missing critical information. I had to write my own. Asked them to modify listing never done. Office extremely slow at replying to emails, or just never reply.

Final straw, I had to chase up viewers myself as they couldn't be bothered.

Waste of time, waste of money.

1 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely garbage

Absolutely garbage, time wasters dare I
say liars and frankly untrustworthy

15 października 2022
Opinia niezależna
Logo Redbrik

Odpowiedź od Redbrik

Hi Fred,

We are really disappointed to see your review. We strive to achieve the highest level of customer service and take all feedback very seriously.
We have no record of you on our systems but would welcome the opportunity to see how we could help you. Please visit us in branch or give us a call on  0114 361 1000.
Best wishes
The Redbrik Team

Oceniono na 1 z 5

Extremely unprofessional

Extremely unprofessional. No contact regarding whether we were successful or unsuccessful in our application for a house. Still as of now not heard anything. I learned we had not got it due to seeing it taken off rightmove, joke of a company. Would never go through this company again.

24 sierpnia 2022
Opinia niezależna
Logo Redbrik

Odpowiedź od Redbrik

Hi there,

We’re really sorry to hear about your experience. Properties are in high demand at the moment and our team do everything they can to accommodate viewings, and keep applicants up to date with all information.

Due to minimal contact details and information, we are currently unable to look into this matter further - if you could please contact us on the details below we will look into this for you.

0114 361 1000.

Best wishes
The Redbrik Team

Oceniono na 1 z 5

Absolutely unreliable

Absolutely unreliable, unprofessional and rude. My viewing was cancelled after I had already spent over £50 in train tickets to go see the property and took the day off. The appointment was booked the week before. I understand the offers received might have been higher than mine, but at least they could have waited for me to view the property and decide whether to increase my offer.

23 sierpnia 2022
Opinia niezależna
Logo Redbrik

Odpowiedź od Redbrik

Hi there,

We’re really sorry to hear about your experience. Properties are in high demand at the moment and our team do everything they can to ensure everyone interested has the chance to view and those who can’t are informed in good time. Unfortunately, in this case, the offer was received and accepted just before your viewing, and it is the sellers decision when and what offer they want to accept. We do apologise again for the inconvenience.
If you would like to discuss this further or have any other questions about your property search, please do contact the team on 0114 361 1000.

Best wishes
The Redbrik Team

Oceniono na 5 z 5

Sold STC

Redbrik Chesterfield have just handled the sale of my late parent’s home. This could have been quite stressful but the approach of both Ross and Emi showed compassion, professionalism and a desire to achieve the best possible outcome.
Any calls or queries were answered without delay and I was updated on a very regular basis.
I would thoroughly recommend this Company and will happily use their services again should I need to.

14 kwietnia 2022
Opinia niezależna
Logo Redbrik

Odpowiedź od Redbrik

Thank you for such a lovely review - we're glad to have made the experience less stressful for you!

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