RBC Recenzje 

Hidden fees, more fees, bogus fees. It never ends. I have credit lines, monthly , yearly, and set up fee ( i was only informed about the monthly one). I opened a business account, more ridiculous fees.

I was chatting with live agent who is hardaly respoding and said if you are in hurry call hslpine.

Très mauvais service☹️ J’attends depuis près de deux mois un remboursement de plusieurs milliers de dollars. Tout le monde se renvoie la balle. Je ne peux pas me plaindre du service, il n’y en a tout simplement pas!😡

I don't bank with RBC due to a personal preference and which may be a good thing reading all theses online complaints, but I had a car loan with them which l recently paid off in full 2 weeks ago. l just noticed they're still debiting my account for the loan amount. l called every single phone number available online and everything leads to a joke called "virtual assistant"... being that l don't have a credit or debit card with them l cannot get passed this "virtual assistant" to actual talk to someone about this issue. Get your crap in order, RBC. People want to chat with people, not some stupid virtual assistant...
l was lucky enough to chat with an actual person in the collection department, which they weren't able to help me one bit with my issue and then the lady forwarded me to Customer Care which ended up being the "virtual assistant"... again back into the clown show...

Called RBC on the phone they couldn’t solve my issue I had to go to branch, there my issue didn’t got solved. I was a victim of a cheque scam and I am getting punished for it ( you guys blocked my account). I don’t think you guys know what it’s like to block the main account of a 21 year old. I can’t do transportation, food, anything. How am I supposed to pay for my credit card if my account is blocked. I get it, to solve the issue I have to bring my balances of the money scammed up. But how can I commute to work to make the money o need to unblock my account. Guys I can not afford a bottle of water. I am a b2b outdoor sales person in this heat I can’t buy water because my account is BLOCKED. Thank you RBC

The worst bank I have ever encountered. It is almost comical how diabolical this bank is. I have had issue after issue, but the latest one is opening a business account and after 4x “attempts” to send my client card and 5 months later … still not arrived … thank goodness I still have access to my European banking accounts that are in the 21st century. AVOID THIS BANK AT ALL COSTS!

RBC after over 46 years of my giving them my banking, mortgages, visa cards (plenty of high interest paid), giving them clients, investments through RBC Dominion Securities - they have robbed me again. I travel and EVERY time - I call and let them know I will be travelling - still my card never works... I call and call and No one helps me. I needed to pay bills online and they started asking me to scan QR codes, scan my passport - NO!!!! I have 7 different services and have over 46 years and still they treat me like a fraudster!! Maybe they should take care of great clients like me - I was unable to pay bills (that I pay every month)... I always get the code sent to my phone and that security works well - but after being charged interest on many bills - I asked to be reimbursed on Home depot no pay for a year - that pays a huge amount if you missed the date!! Because NO ONE at the bank would help me - offered no solutions and after I tried to claim (FOR THE FIRST TIME IN 46 YEARS) - they declined. All the interest from being forced to do cash advances on my credit card since my interact card would never work - they did not help me AT ALL!!!!! I am trapped as my RRSPs are there and my mortgage so I can't leave them (yet) RBC DS also cashed in all my investments without my authorization (because the account mgr got a promotion and could only have people over $1M) therefore she dumped me and cost me over $55,000!!!! Garbage service - Corporate giant with 14 Billion in profits - rapes the little guy!! And has a nice person call and say 'Sorry', send you a survey and think it's OK. I am on way to tell 500 people personally about this - we have to find a way to stop this corporate mis-treatment!! Please find a Credit Union or other bank (Not TD) to entrust your money to! I have been treated like garbage here.

After being an RBC customer for over 30 years - with multiple business and personal accounts, they sent me letters cancelling every single account (DEBANKED) with no reason given. Despite attempting appeals, or even trying to get an answer as to why there were just more levels of incompetence to deal with. Never got a reason - just forced to find a new bank for every account. They are an unfeeling corporate monster - and I highly recommend everyone look at switching to a more personal bank like ATB or local credit union.

gic matures no calls no reminders
just renewed by themselves at lower than the rate offered on line
offered on line 4.50 , gave me 4.00 percent
cannot talk to anyone on tel banking
just message after message

I was at Arabic Argentina Branch met teller who was manager of the branch too
She helped me out of way and always she does not to me but to all
Must be promoted an assesst to bank
Shahid

Client d'affaires depuis 34 ans, j'ai fermé mes 2 comptes affaires le 3 juillet 2024 pour passer à la Banque Nationale. Leur banque en ligne date de 2000 et est complètement dépassée en 2024. De plus, mes pages web passent du français à l'anglais, retourne au français, dépendant du clic demandé. Pour transférer de l'argent entre 2 comptes BR affaires, on est limité à 10 000$ par jour! Une vraie farce! Sinon se présenter en succursale. Nous sommes en 2024, pas en 1990. Et c'est la plus grosse banque au Canada? Leur règne achève...

When I received my payroll deposit, I took a mental note of the total on that date on my R.B.C. App. A few days later, after several purchases I acquired a paper statement and the total after the payroll deposit (paper statement) did not match the total on the app total, it was about $40. Less. And this in not the only time this happened, there were other times my account was short missing funds, though they are small amounts, they are still missing. Being a big procrastinator, I didn't do anything about it, till now, I went
Into the bank and told the teller.I know you won't be able to solve the problem and you cannot do nothing about it. I know the total i saw and that you won't be able to do anything about it,I realized that, But I took a mental note at the amount and it did not match in the written statement and it's missing forty bucks at that time. They offer you $300 to open an account there with a few requirements.But the more than got that three hundred dollars back from me out of my account. I told the bank teller, I will not use my card for 30 to 60 purchases ever again, I will take 2 or 3 k out and use that, keep ing trake of my account from now on and told him R.B.C. Will not be able to rip me off ever again!! Furthermore near the time I opened the account with them, they sent me an email saying that " you are checking your account too much on the app, I was really missed at that, what right do they think they have to tell me that in an email!? I can't believe i'm wishing god damn crooked bank right now!

Had bad experience with RBC credit card customer service. In summary, there was a payment made towards outstanding balance, however RBC didnt had that record and send me an email about the payment for outstanding amount. Upon clarifying about this payment made, the customer rep still was stubborn on the outstanding payment ( without deducting the payment amount made).
More details below
I had RBC credit card which was roughly having balance of 1603$ in the month of April. As part of debt consolidation, TD had made a payment for 1603 on 19th April, but RBC claimed that they have not received this payment and projected me as missed to do the payment and sent me a letter about outstanding balance with 45$ + 12 $ as interest. I also visited the RBC bank on Thursday evening and got a printout from front desk (as my card is closed i could not view under my account) and that too didnt showed the payment made.
I made a call to customer Representative on Friday around 11 AM MST, and she at first confirmed that there was no payment done in April and balance is 17xx (( as I had made some transaction before the card got closed till 9th May). Then when I talkked about debt consolidation, she then said yes, she could see payment on 19th for 1603.
All I was saying to that lady rep was without payment of 1603, the outstanding was showing as 17xx. Now if RBC consider this payment then the outstanding would be less than 500. But THIS SIMPLE thing lady rep was not able to understand, As a customer I tried to understand her point of view and those were , I had still progressed to use the card since 19th (( the date when TD made payment) For which I asked her cross question,will that amount for those transaction done past 19th will make it still to 1700 ( because there were small amount transaction, which i beleive shouldnt be more that 300$) . SHE SAID YES . I again asked here Intially the outstanding as per letter received on 20th june 2024, was 170x.xx and if there was a payment for 1603 on 19th, with some transaction done past 19th ( may be 300$), will it still be 170x... ? SHE SAID YES.

I have been in Canada for more than 10 years, this is first time as hearing something like this, where service rep is not able to understand what customer is saying. Pathetic

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Since I didnt received any communication for my request posted on 22nd, did a follow up today, 26th june and received a response . Here it goes
-- [ abstract from RBC message ] start --
Based on information provided to us, our understanding was that your complaint was related to the following:
A claim of rude behaviour by an employee.

As discussed, the following outcomes occurred / were confirmed when attempting to address your complaint:
Thanked client for feedback and advised complaint would be recorded.
-- [ abstract from RBC message ] end --

They said, as discussed ? they havent discussed anything about this with me .

So dont expect that messaging anything with RBC will help your problem. Its a waste of time in spending time in writing about this under RBC online account. Instead post in public forum so that atleast it helps someother about the consequences.

I’ve been with RBC over 23 years and if there was ever a problem the ladies at my local branch were always there to help. If I have to call customer service they tell me exactly what I need to ask for at the branch to save time which I appreciate. Everything has always worked the way I wanted it to and I love having the ability to do whatever I need on the RBC app without always stepping into the bank. If you like having complete control over your accounts RBC makes it easy.

What a headache. RBC bought out HSBC Canada and my accounts were transferred. One of these accounts moved to RBC British Pound eSavings. Recent statements however does not show this account. I contacted RBC by phone but the agent could not see the account and the recommendation was to go to a branch. This is where the problem starts. Simply walking into a branch will likely be a time wasting undertaking, so I tried to setup an appointment? In order to do so, you must have an online mobile account. To set this up, one needs to accept RBCs online terms and policies which are very intrusive and I refuse to accept. No other option is offered. After much searching, there does not appear to be an easy way to contact this bank. Not even direct email to a general customer service agent. As a result of this experience, I will be looking to close all my accounts, once I can find a way to contact the bank.

What a nightmare - in 45 years of banking on an international basis I have never experienced such incompetence. Completely process driven with poorly trained staff who no longer appreciate the full value chain of the service they are charging for and do not understand their own processes. Shocking!!!!

I have been a member of RBC since my father opened an account on the day I was born in 1954. I have never ever had an issue in a branch. I cannot tolerate the virtual assistant. I am not interested in chatting with him for even a second. I want to be connect to someone. Actually the virtual assistant and I are going to have a fight. So back to why I still love RBC because they are always so helpful in Branches. I also have never had one issue with a person on the phone. But today was one of my favorite experiences. I went in the Branch in Sydney, Nova Scotia on Charlotte Street and was not sure what I needed to do to pay a certain bill. The lady that waited on me was the best. In 5 minutes she solved my problem and I was on my way. She was the teller at the Business window. So thats why I like RBC.

RBC Bank is the worst Bank people I had this bill that I could not pay on june 7 so I made a stop payments for $ 12.50 on june 7 did not come out but on june 14 the same payment came out on june 14 with a stop payments even with the stop payments on the account know RBC is charging $45 of NSF on my account .. I have an other bank account with different bank this bank would never do this

I wish there was a 0 option to give. The customer SERVICE is HORRIBLE. All the people that work for RBC are unprofessional.
I called to ask a simple question but ended up getting bulled by the staff. He made my day worse. Please do better next time, you don’t know what people are going through behind that phone call.

RBC has the most inefficient , delaying system of applying mortgage prepayments! The promise was 2 ( already long ) while other banks immediately ! Then the promise of backdating the prepayment most often fail . Stressful . Dont go to RBC for your mortgages . It is a struggle . Problems notceven resolved so it becomes a continuois nuisance. Check out also the interest taken out . They are inaccurate .