I ordered my mattress online. After paying I noticed that the receipt said that it would be ready for "pick up" the next day and I requested delivery. It was supposed to be delivered on Tuesday Septe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were assisted by Sam Rosenfeld and he was very knowledgeable and friendly. He helped us with our challenges and buying our new furniture. He is a wonderful manager!
Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... Zobacz więcej
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... Zobacz więcej
Informacje dotyczące firmy
- Sklep meblowy
- Sklep z meblami do sypialni
- Sklep z meblami dziecięcymi
- Sklep z wyposażeniem domowym
- Projektant wnętrz
- Sklep z materacami
Napisane przez firmę
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Dane kontaktowe
2750 Fashion Center Blvd, 19702, Newark, DE, Stany Zjednoczone
- 3023180530
4,8
Doskonała
266 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Sales woman very helpful
13 maja 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Grace,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our saleswoman was very helpful during your visit. Providing excellent customer service is a top priority for us, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Odpowiedź od Raymour & Flanigan - Christiana
Hello Wilton,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Marcus provided you with excellent service. Our team strives to deliver the best experience possible, and it's wonderful to know that Marcus met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Thought show room would be better but not
Display furniture was broken swayed me from making my initial purchase
2 maja 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Ed,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of the display furniture you encountered during your visit. We strive to maintain high standards in our showrooms, and it's clear we fell short in this instance.
Your experience is important to us, and we are committed to ensuring that our displays reflect the quality and craftsmanship we stand for. We appreciate your input and will address this issue promptly to prevent it from happening again.
If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out.
Thank you for considering Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
Deidre Ledgister was very helpful in…
Deidre Ledgister was very helpful in setting up our out of state delivery after confirming our choice of furniture.
28 kwietnia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Louise,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Deidre was able to assist you effectively with your out-of-state delivery and that you are satisfied with your choice of furniture. Providing excellent customer service is our top priority, and it's wonderful to know that Deidre made a positive impact on your experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to assisting you again!
Best regards,
The Raymour & Flanigan Team
Odpowiedź od Raymour & Flanigan - Christiana
Hello Joe D,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jaun was able to assist you without any pressure. Providing helpful and stress-free service is something we strive for, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The salesperson met us at the door
The salesperson met us at the door, identified our category, made great suggestions, closed the deal. He was friendly, courteous, and answered all of my questions. Great service!
11 kwietnia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Dear Melinda,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Raymour & Flanigan. Our team strives to provide exceptional service, and it’s great to know that our salesperson was able to meet your needs and make your visit enjoyable.
We are delighted that all your questions were answered and that you were satisfied with your purchase.
Thank you once again for your 5-star review. We look forward to welcoming you back to our store in the future!
Warm regards,
The Raymour & Flanigan Team
Rodney was the best salesperson ever!!
Rodney was the best salesperson ever!!! He answered all of our questions and made the process easy.
14 kwietnia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Richard,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Rodney provided you with such an exceptional experience. It's great to know that he was able to answer all your questions and make the process easy for you. We strive to offer the best service possible, and your kind words are truly appreciated.
If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Excellent customer service
Just want to give a shout out to Sam the manager at Christiana. He went above and beyond to help us. They really do want their customers to have a positive experience.
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Raymour & Flanigan - Christiana
Hello Susan,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience at our Christiana location and that Sam was able to assist you so effectively. Our team is dedicated to ensuring our customers have the best experience possible, and it's always rewarding to hear when we've succeeded.
We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
peat customer and it isGrrea always…
I am a repeat customer and it is always a great experience
9 kwietnia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello William,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you consistently have a great experience at Raymour & Flanigan. As a valued repeat customer, your satisfaction is incredibly important to us, and we are delighted to know that we have met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Had a question before I ordered online…
Had a question before I ordered online and they were very quick and precise to answer it. It was very easy using their online website to order.
3 kwietnia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Megan,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you quickly and precisely with your question. It's wonderful to know that you found our online ordering process easy to use. We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Chris Wheeler was pleasant
Chris Wheeler was pleasant, helpful and knowledgeable. Quick and easy process ordering on line.
30 marca 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Mary,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Chris was able to assist you in such a pleasant and helpful manner. It's wonderful to know that your online ordering process was quick and easy. We strive to provide the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
We were greeted at the door upon…
We were greeted at the door upon arriving. The sales person Lou was fantastic. Very informative about what we were buying.
30 marca 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Jack,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a fantastic visit and that Lou was able to provide you with the information you needed. Our team strives to offer the best service possible, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Amanda Vitali
Amanda Vitali, our mattress consultant, was wonderful, and worked with us so well. She helped us to find a mattress and boxspring that we both liked. So thankful for her, as we weren’t really sure how to get started. Great work!
24 marca 2025
Odpowiedź od Raymour & Flanigan - Christiana
Dear Norm Riddell,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Amanda was able to assist you in finding the perfect mattress and box-spring. It's wonderful to know that her guidance made the process easier for you. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Customer service was great
Customer service was great! As soon as I walked in the door, I was approached by a salesman. He didn’t follow me around but let me have my space until I was ready to ask questions.
13 marca 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Pamela,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to our store and that our team was able to provide you with the right balance of assistance and space. We strive to ensure every customer feels comfortable and supported during their shopping experience. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Our recent purchase experience was…great!
Our recent purchase experience was great! Our salesperson, Amanda was attentive and most helpful without pressuring or "selling" us.
9 marca 2025
Opinia niezależna
Odpowiedź od Raymour & Flanigan - Christiana
Hello Theresa,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your recent purchase experience at Raymour & Flanigan was so positive. It's fantastic to know that Amanda was able to assist you attentively and helpfully without any pressure. We strive to provide our customers with a comfortable and enjoyable shopping experience, and your kind words affirm that we are on the right track.
We truly appreciate your 5-star rating and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Terrible Customer Service and PURCHASED protection plan
I ordered a zero gravity recliner/sofa with heat and massage. However, the heat on one of the seats does not work. I had to send two "tickets" and finally place a call. Get this....I found out they ordered a part without talking to me or seeing the product. I am now at the mercy of the oversees supplier. It's almost comical of the treatment and customer service after they get their money - BTW purchased the platinum service plan Feel sorry for paying customers who do not have the plan. Maybe I'll get heat by mid summer when it's hot!!
26 lutego 2025
Opinia niezależna
Odpowiedź od Raymour & Flanigan - Christiana
Hi Joe,
I'm truly sorry to hear about the issues you've encountered and the subsequent service challenges. This is not the level of service we strive to provide, and I understand how frustrating this situation must be for you.
We appreciate your feedback and are committed to resolving this matter as quickly as possible. Please email our team at RFcare@raymourflanigan.com with your account information and we would be more than happy to look into this and connect with you! We value your business and are here to help.
Thank you for your patience and understanding.
Best regards,
Raymour & Flanigan
Raymour & Flannigan Does it Again!
This was a repeat purchasing experience that resulted in 100% customer satisfaction. Chris conducts business with a standard of excellence with care and concern to meet the needs of the customer. Chris provided updates and made sure I obtained access to the items I purchased. Thank you!
23 lutego 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Lynne Parker,
Thank you so much for taking the time to share your wonderful experience with us at Raymour & Flanigan Furniture and Mattress Store. We are thrilled to hear that your repeat purchasing experience resulted in 100% satisfaction. Chris is indeed a valued member of our team, and we are delighted to know that he provided you with excellent service, keeping you updated and ensuring you had access to your purchased items.
We look forward to welcoming you back to our store in the future!
Warm regards,
The Raymour & Flanigan Team
Professional
Professional, friendly, customer oriented. Not pushy. Listened to our needs.
21 lutego 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello RCW,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team professional, friendly, and attentive to your needs without feeling pressured. It's our goal to provide a customer-oriented experience, and we're delighted to know we met your expectations.
If you have any further needs or questions, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Amana was very helpful
Amana was very helpful. She made our shopping experience very easy.
31 stycznia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Joye H,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Amana was able to make your shopping experience easy and enjoyable. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Diedra and Sam were both helpful and…
Diedra and Sam were both helpful and professional.
16 stycznia 2025
Odpowiedź od Raymour & Flanigan - Christiana
Hello Anthony Maguire,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Diedra and Sam were both helpful and professional during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that our team provided you with the excellent service we strive for.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future!
Warm regards,
Raymour & Flanigan Furniture and Mattress Store - Christiana
Doświadczenie Trustpilot
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