Fast and efficient, quickly answered emails, and I felt confident Sara wanted the business going out of her way to help
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Renewing my policy was a very quick and straightforward process and the price was lower than the previous year.
Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return. Very stroppy staff won’t let You get a word in, the saying... Zobacz więcej
Reakcja na opinię
Spent a while on line trying to figure out the best companys ect and trying to tailor a policy to my business was beginning to become not just difficult but also full of supprises. I did at one poin... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Fast-growing UK business insurance broker | National specialists in business vehicles & fleets
Dane kontaktowe
Radius Campus, Emperor Way, CW1 6BD, Crewe, Zjednoczone Królestwo
- info@radiuspaymentsolutions.com
- www.radiusinsurancesolutions.com
4,3
Doskonała
187 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Can’t sing their praises highly enough
Can’t sing their praises highly enough. Sorted all my courier insurances without any hassles. Matt Price was my advisor and explained everything to me in a clear and professional way. I’ve had a few hiccups which were all my own fault but he guided me and sorted everything with minimum fuss. A great company and an excellent guy, Thank you once again Matt
13 czerwca 2023
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Matt.
Had a bad experience with Radius they…
Had a bad experience with Radius they even don’t issue you a No Claim Certificate…. Their company name spouse to be Radicilus not Radius.
8 czerwca 2023
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Dear Mr Bhai, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. However we would like to clarify that we would never withhold a no claims bonus from a customer and indeed this is actually prepared by the insurer and not ourselves as a broker. If you could contact our office so we can look into this further at: customerservice@milestonehouse.com or call 0113 2582219.
Caroline the operator was really…
Caroline the operator was really wonderful and very helpful to explain all of my policy in terms simply
17 maja 2023
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your rating and review, we will ensure this is shared with Caroline.
Most rubbish company one you leave them…
Most rubbish company one you leave them they won't issue you no claim bonus and never answer phone avoid
Do not recommend to anyone
27 kwietnia 2023
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
We are very sorry to receive details of your review. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. However we would like to clarify that we would never withhold a no claims bonus from a customer and indeed no claims bonus is actually issued by insurers and they do control this. If you can contact our office with your details we are more than happy to look into your concerns and liaise as necessary to send you the documents. Please contact us at: customerservice@milestonehouse.com or call 0113 2582219.
Not impressed at all.
When I have emailed I've been totally ignored,and the other person will send the same message and has no clue about previous email sent ,, what a joke 😔
23 kwietnia 2023
Opinia niezależna
Great And Excellent very helpful Radius…
Great And Excellent very helpful Radius staff
21 marca 2023
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such great feedback.
TRIED RINGING 3 TIMES TO GET A FRESH…
TRIED RINGING 3 TIMES TO GET A FRESH QUOTE KEPT SAYING WILL RING BACK I THINK NEW COMPANY HAS TAKEN OVER NOT GOOD CUSTOMER SERVICE
16 lutego 2023
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Dear Mr Ahmed, we were sorry to see that you have recently left a 1 star review. Here at Milestone it is our intention to provide you with a high level of customer service at all times. To help us to improve our service and look into this matter further, please can you email your contact details to (insservice.leeds@milestonehouse.com) or telephone our office on 0113 258 2219.
BE AWARE. AVOID MILESTONE!!! YOU HAVE BEEN WARNED!!!
BE AWARE. BE AWARE. BE AWARE.
For any changes to your policy including change of registration number you will be required to pay ADMINISTRATION FEE X 2.
This is apparently because they charge one fee as being a broker and the charge by the insurance provider. TO AVOID FUTURE ISSUES NEXT TIME BUY INSURANCE DIRECTLY.
Below they will reply saying it says on the back of every letter. But which letter? You don't get any letters as everything is online. Also regardless whatever it says at the back of each so called letters, there are other brokers out there and you NEVER, EVER pay DOUBLE administrative fees.
AVOID MILESTONE!!! YOU HAVE BEEN WARNED!!!
20 czerwca 2022
Opinia niezależna
Policy Change
Called to do a change of motorhome today. This was dealt with by Nadine who was very efficient, helpful & professional. All very easy to do and very reasonable additional premium amount for mid term change. Many thanks, great company.
15 czerwca 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Nadine & the Team.
Milestone Insurance Consultants
My dealings with this company have been flawless,very helpful with finding the best policy,very friendly staff.would highly recommend.
13 maja 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Many thanks for taking the time to provide your Trust Pilot review, it is really appreciated. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such feedback.
Milestone Insurance Glasgow
Have used Milestone Insurance for a number of years now for my Taxi Insurance and although i may have saved a few Pounds Going with another Consultants.
My Loyalty lies with Shauna Smith and Other staff from the Glasgow Branch and although the Company has changed a little i will always wish to deal with Shauna and the Glasgow Branch, She (They) are 1st Class at what they do Many thanks Again Shauna
Frankie Colvin
9 maja 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review.
delighted new customer
only recently taken out insurance with milestone but their reaction times and customer service suits my business needs perfectly
29 kwietnia 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trust Pilot review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Shauna & the Team.
Your worth depends on who you get
If you get Caroline or Shauna, you’re in fantastic hands. They should be running the company. They treat you so well.
If you get Nathan? Go somewhere else. An official complaint for him and compliments for Caroline & Shauna has been emailed in.
I’m genuinely shocked and angry at how i was spoken to by him. Hopefully it’s a case of he was having a bad day but i somehow doubt it.
13 kwietnia 2022
Opinia niezależna
Absolutely ripping people of I would…
Absolutely ripping people of I would recommend safe your money and try to find better then this ripping of. Miss sold me insurance and 2days after I told them you miss sold me insurance I would like to cancelled I paid £380 deposit been told I will have £35 refund out of £380. Think 100% before you come to this company
4 kwietnia 2022
Opinia niezależna
For goodness sake don't make an error…
For goodness sake don't make an error on anything as they will charge you £37.59 for a 2 minute job on computer to change a date for when I bought my car, which was 2 yrs ago....how can they justify it????
Everything else was good and they were patient in waiting for what they needed off me....I guess I was angry at the time....that's why I'm changing my star review as I think it's only fair.
16 lutego 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Dear Carol, we were sorry to see that you have recently left a 1 star review. Here at Milestone it is our intention to provide you with a high level of customer service at all times. There are many factors that insurers take in to account when calculating their premium and the date the vehicle was purchased is one of them. Once this was corrected unfortunately it did increase the premium slightly as the discount given was reduced. It wasn't about just correcting the date, this of course wouldn't have been charged for but the premium itself increased as you hadn't owned the vehicle as long and as such this was a charge from the insurer and not Milestone as your broker. I hope this explains the reason for the additional premium but if you would like to discuss this any further please call the Customer Service Team on 0113 2582219.
Friendly informative and efficient…
Friendly informative and efficient service. Highly recommended.
27 stycznia 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for providing your review and rating, this is really appreciated and we are delighted you were so happy with our service.
Holding NCD proof as ransom
When i got my insurance they fitted a camera. After a year renewal quote was too expensive so I went to a different provider.
I asked for my ncd proof in 2 emails which they didnt reply to. I then called them as my new insurer needed proof of this. They then told me they will not release the ncd proof until they get the camera back. The lady on the phone could not tell me why ncd proof cannot be released before the return of camera and neither could she explain why none of this info was provided at point of sale or with the documents provided. Treating customers fairly is a FCA regulation and so is providing proper information and care before and after the point of sale which they did not do.
13 stycznia 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
We are sorry to note the details of your review and our Customer Service Manager has immediately reviewed your case. It is important for us to clarify that as a broker Milestone do not control the production of No Claims Discount as this is always handled by the ultimate insurer which we then issue. I would also confirm we genuinely have no trace of receiving any email requests on this matter and if you could re-send us your original requests we will be more than happy to review why these were not actioned. Please can you re-forward your email requests to customerservice@milestonehouse.com and in the meantime we have taken the opportunity to liaise and ensure the document has now been issued.
Totally satisfied with the efficient…
Totally satisfied with the efficient and professional service provided, also the friendly considerate way it was dealt with by SHAUNA.
6 stycznia 2022
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for providing your review, we are delighted to read your comments and will ensure these are shared with Shauna.
Very good to deal with
24 listopada 2021
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for providing your rating and sharing your comments, this is really appreciated.
Very good result today
Very good result today. Briony was very helpful, and made the whole experience easy. Got a good quote and am more than satisfied. Thank you.
28 października 2021
Opinia niezależna
Odpowiedź od Radius Insurance Solutions
Thank you for taking the time to provide your review, this is really appreciated and will ensure this is shared with Briony and the Motorhome team.
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