QuikShip Toner Recenzje 

311
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I can't believe I had been spending so much on toner all these years. My sister recommended your services and I am so thankful I took her advice. Spending $16 per toner cartridge rather than around $7... Zobacz więcej

Oceniono na 1 z 5

I ordered a set of Canon printer inks 22 days ago. Getting customer support on the phone is an exercise in futility. After waiting 10 minutes for a customer rep I chose the callback option. Never got... Zobacz więcej

Oceniono na 5 z 5

I rarely write reviews. But this deserves one!. I needed drum unit for my Muratec printer. It was about 30% cheaper compared my local vendor plus I ordered it on 3 PM Thursday and was delivered to me... Zobacz więcej

Oceniono na 5 z 5

I have been ordering toner from QuikShip for over a year now. I am a serious comparison shopper and QuikShip has the best prices. We use our copier (RICOH Aficio MP C3300) extensively and I track h... Zobacz więcej

Informacje dotyczące firmy

  1. Drukarki i skanery
  2. Sklep z akcesoriami komputerowymi

Informacje przekazane przez różne źródła zewnętrzne

Quality Toner Done Quickly. We quick ship printer products from Orange County, CA; Chicago, IL; Houston, TX; & Boston Massachusets.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

311 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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3,6

Wszystkie recenzje

(311)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
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Oceniono na 1 z 5

Waiting on REFUND for over 1 MONTH -- COMPANY IS FULL OF LIES & DECEPTION!

We ordered 5 brand new cartridges from QuikShipToner in August 2015 when we purchased a new HP printer. While we did not the new cartridges until December 2015, when we did need the QuikShipToner cartridges, they would not work. Their malfunction was due to HP hardware not accepting the QuikShipToner "chip" inside the cartridges.

On December 14, 2015, we contacted QuikShipToner to advise of the issue and they indicated it was no problem as they had updated their "chip" to now function in our new HP Printer. At this time, I was told that QuikShipToner had corrected the error and I would need to REPURCHASE 5 new cartridges with the new chip and return to QuikShipToner the non-working cartridges for a FULL REFUND. (I was eligible for a full refund as my purchase fell within their 100% Satisfaction Guaranteed policy!) I shipped the cartridges, immediately and they were received by QuikShipToner on 12/17/15.

On 02/02/16, after over a month of getting the COMPLETE RUNAROUND regarding my credit on my RETURNED PRODUCT, I still do not have my refund! We were told on Friday, January 22, 2016 that our refund check was being placed in the mail ON THAT DAY! Eleven days later...NO CHECK!

This company IS A FRAUD and I am going to expose it! How can a legitimate company doing legitimate business receive YOUR payment IMMEDIATELY, electronically. Yet, the same company has to MAIL A CHECK to return your monies? And, the check NEVER arrives! This is 2016, Friends!

USE QUIKSHIPTONER SERVICES AT YOUR OWN DEMISE! YOU HAVE BEEN WARNED!!!!

2 lutego 2016
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Thank you for leaving feedback and informing us about this situation. We sincerely apologize for the trouble and delay you have experienced!

Typically, once we receive returns, refunds are usually processed 7-15 days after being inspected by the warehouse and refund checks take about a week, a week and half to arrive, so we definitely want to look into this. When you can, please provide us with your invoice number or email address so we can assist you and investigate this matter. We'll do our best to get this resolved and cannot apologize enough for the inconvenience you have experienced.

-Sophia

Oceniono na 1 z 5

Order did not arrive as promised!

I ordered from this company, paid for fed ex no less, after the website stated it would be delivered the next day. Three days later, still no product.
And absolutely no remedy when you call customer service. I found out it was shipped USPS with no delivery date confirmed. Apologies don't cut it!
When I told then if it was my company I would ship out another fedex immediately, silence was on the phone.
Don't use this "quick" company

21 stycznia 2016
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

I'm really sorry to hear about the delay and trouble you experienced with your order!

Shipping times can vary depending on availability. We have multiple fulfillment centers and the website does it's best to give you an estimation on the stock and shipping times from these locations based on Standard shipping. We do run into times were it can take an additional day or two to arrive if we need to change the fulfillment to another warehouse that has the item you need in stock but is further away from your shipping location.

I sincerely apologize for the inconvenience you experienced with this order. If you happen to have the invoice number, please let us know so we can look into what the delivery estimate is and so we can notate your account to receive 10% off your next order of remanufactured or compatible cartridges.

I also want to mention that you are covered with our 6 month warranty for non-OEM items, and a 1 month warranty on OEM/ original items. If you have any trouble at all, please feel free to contact us and we'll do our best to assist you.

-Sophia

Oceniono na 1 z 5

Terrible Service

I ordered 3 ink cartridges that I needed ASAP. Since there shipping location is 15 miles from where I am I called to see if I could just go pick up the package. I was told that was not possible but that I would absolutely receive the package the next day. The next morning I call customer support to ensure my package would be arriving today. They told me it was already on the truck and they would send me a tracking number in a few minutes. Fast forward a few hours and I still didnt have a tracking number and no ink cartridge arrived yet despite both UPS and fedex deliveries.

I called support again to be told that my package never in fact shipped out and that I would not be receiving it for another day. Not only did the first lady lie to me about it being shipped out, but she never sent me the tracking number. Customer support lady #2 tried to blame the delay on me for not placing my order soon enough in the day. When I told her I had a confirmation order for 10:30am the prior day only then she admitted that they just had not proccessed by order until 1:30pm and thats really why I didnt receive my package on time.

I can deal with mistakes because they happen to all of us, but what I cant deal with is being lied to about those mistakes. The company seems to foster a culture of lying to their customers as everyone single employee I talked to on the phone lied to me and even attempted to blame me for their mistake.

I should have read the other reviews here before trusting this company.

5 stycznia 2016
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Hi Bruce,

I'm really sorry to hear about the delay and trouble you experienced with your order! I can assure you this is not customary of our practices and there may have been in error in reviewing your order details, I can't say for certain, but I do apologize for the inconvenience you experienced with this order.

If you happen to have the invoice number, please let us know so we can look into what may have caused the delay. We're definitely here to help you out!

Additionally, you are covered with our 6 month warranty for non-OEM items, so if you have any trouble at all, please feel free to contact us and we'll do our best to assist you.

We look forward to your reply and assisting you in this matter.

-Sophia

Oceniono na 1 z 5

Send defect merchandise and never return my money.

Horrible experience bunch of thieves stole my money, horrible costumer service never return my money back, made several calls to costumer service but just got fake promises and never my money back, stay away from this thieves.

4 stycznia 2016
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Dear Leandro,

Thank you very much for leaving us a review. We certainly value and appreciate the honest feedback. We apologize for any trouble and inconvenience that you have encountered with our products and company. We aim to provide all customers with products that are great in quality and low in price.

We definitely want to take a look into your situation. May you please provide us with the order number? If you do not have that available, how about the e-mail address or phone number linked to the order?

We look forward to your reply and assisting you in this matter! I hope you have a nice evening and take care!

- Sotheur

Oceniono na 1 z 5

A month of lies. They make promises, but don't deliver.

I've been told 4 times over the last month that a fuser for my printer was being replaced. Each time the customer service rep promises to get it done and each time nothing happens. The rep I ask for from the previous attempt isn't available to back up what they promised.
UPDATE: It's now 6 times I've been assured the replacement fuser would be shipped. Still, they are not able to provide any shipping information or tracking numbers. Their people continue to apologize, but indicate they're overwhelmed.
Their supervisors are not available.

7 grudnia 2015
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Dear Randy,

I sincerely apologize about the delay you have experienced with the replacement order! We try to get these settled as quickly as possible but there may be something causing this delay and I'm sorry for the trouble this has caused. Would you happen to have an order number to reference so we can investigate this further?

Additionally, if you order from us again in the future, we're happy to offer you 10% off compatible/remanufactured cartridges or 5% off OEM cartridges due to the inconvenience you have experienced with this order.

We look forward to your reply and assisting you in this matter! I hope you have a nice evening and take care!

-Sophia

Oceniono na 1 z 5

Terrible experience...

I needed a drum in a rush. Placed an order with "Quikship". I was guaranteed/ sent a confirmation that I would indeed have delivery next day. Called to check on tracking after delivery had come and gone. Spoke with a Sophia, who then told me that she needed to check on tracking and would call me back with a tracking number. No one ever called me back.... The following day the drum arrived after no contact with "Quikship"... Unbeknownst to me the drum was actually a beat up/scratched refurbished replacement drum that was not even the same part number that I had ordered. Called "Quikship" I had to then place another order for a replacement that I was again guaranteed next day delivery. Next day still did not receive my replacement. Called to speak with a supervisor and I was placed on hold for 20 minutes along with being treated unprofessionally by the so called supervisor "Renee". I explained my situation and then again was told I would be called back. Never got a call back from Renee, I had to then call back and received the news that my replacement order was not even processed and was set to ship ground when I was told it would go overnight.

I cancelled the order and am still waiting on refunds.....

Would not suggest nor recommend using Quikship. Even calling "Quikship" the recorded gentleman in the voice prompter sounds like he is at a college frat party and laughing during the recording. Very unprofessional and not helpful at all. Terrible experience, I would rate 1 star....

1 grudnia 2015
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Hello,

Thank you very much for leaving us a review. We certainly value and appreciate the honest feedback. We apologize for any trouble and inconvenience that you have encountered with our products and company. We aim to provide all customers with products that are great in quality and low in price. This is why you are covered by our 6 months warranty. We apologize that no one got back to you, we will certainly take a look into that. We are also updating our voice recording very shortly. We cannot apologize enough for all the trouble. If you may please provide the order number and the email address, we can take a look into the refund process for you. Please let us know if you have any other questions, concerns, or comments. We look forward to hearing from you and we hope you have a great weekend!

- Sotheur

Oceniono na 1 z 5

Toner Cartridges ISO 9000

I used to order, but I've had several remanufactured cartridges that are printing poorly. No way that is ISO 9000 quality standard.

When customer service was contacted, they wouldn't replace the cartridge. I stock up, and when I needed to use the cartridge it was out of the 6-month replacement period (which I hadn't noticed).

Switched to another vendor which is truly 100% satisfaction gauranteed.

29 września 2015
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Hello,

Thank you very much for leaving a review. We apologize about the trouble that you have encountered with the products that we sell and our company. We stand behind our non-OEM or compatible products because they are manufactured under the ISO 9001 certifications. You are provided with a 6 months warranty, in the event you run into an issue, we offer a replacement/exchange or to accept the item back for a refund. We definitely recommend only purchasing what you would use within the 6 months so that you are covered by the warranty. Do you have an order number that we can reference? If you are ever interested in placing a new order with us, we are more than happy to offer a 10% discount. We can leave this notated on your account. Please let us know if you have any other questions or concerns. You may certainly call us directly at (888) 273-3084. We look forward to your reply or call, we'll do our best to help!

- Terry

Oceniono na 2 z 5

Toner drum...doesn't quite fit

The price on the two toner drums was amazing, too good to be true...and so it was. They fit in my printer but the machine stops a lot and fails to recognize them. I am constantly getting a popup warning saying replace drum. Sometimes it won't print at all.

12 sierpnia 2015
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Hello Gee,

Thank you very much for taking the time to leave us feedback. We apologize to hear that you are having trouble with this drum unit. It appears that you just need to reset the drum life! This is very easy to do and all we need is the exact printer model number. Each model has a different series of steps on how to reset the drum. So please write back to us or give a call at (888) 273-3084. We'll be more than happy to assist you. You are covered by our 6 months warranty, so please contact us immediately so we can get you taken care of!

- Terry

Oceniono na 1 z 5

Shady Online Company

I purchased four toner cartridges from QuikShip Toner. One of the toner exploded in our device resulting in substantial costs in printer repairs. I emailed their customer service department, asking that they remedy the situation, and hoping they could potentially compensate for the damages.

They denied my request for compensation, but they did offer a replacement toner for the one that exploded. I decided to give them a second chance, and asked to get the replacement process started, but they ignored my email just long enough for the product to be "out of warranty," and cited that as the reason why they could no longer replace the Toner. I've tried multiple avenues to get the company to do something to remedy the situation. The people I have communicated with always immediately go to ask their supervisor (indicating that they understand the company's wrong doing), but after that I always get the same answer: "quikship toner won't replace toner past it's warranty guaranty."

In the end, trying to save some money on Toner resulted in a horrible customer service experience. The company makes sketchy products, and has strict policies with their customer service department to ensure that they never have to face responsibility for the malfunction of their product, or the damage they might cause.

UDPATE TO RESPOND TO QUIKSHIP'S RESPONSE: The order number is 400007. I have already contacted customer support by phone, and did not receive acceptable help there.

5 sierpnia 2015
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

Dear Kent,

Thank you very much for taking the time to leave us feedback. We are so sorry to hear about the trouble that you have encountered with our products and company. We offer a 6 months warranty for replacements or returns. It is best to give us a call immediately after encountering an issue. Please keep in mind that e-mail replies are not as quick as calls. Again, we truly apologize about this. Do you have an order number that we may reference to further look into this? Please feel free to call our customer service team at (888) 273-3084. We are here to help.

- Terry

Dear Kent,

Thank you for providing us with the order number. Looking into the case, the original order was back from November of 2014. This is way past our warranty and at this time, there is nothing that we can do without a product coming back to us. Again, we apologize for the trouble that you have encountered. If you have any other questions or concerns, please let us know. We will do our best to work with you.

- Terry

Oceniono na 5 z 5

Great service, excellent product

This was my first experience with QuickShip Toner. My order was handled efficiently with communications every step of the way. Fast and economical delivery because of a local warehouse (as seen on their website). The toner cartridge has been installed for 6 weeks and performed as expected. Will definitely purchase from QuickShip Toner again.

7 lipca 2015
Opinia niezależna
Oceniono na 4 z 5

Toner Order

So far I've had no issues - the toner was shipped quickly and it is working great.

29 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Works Fine

Price is competitive and the toner is working fine. Glad we made the purchase.

26 czerwca 2015
Opinia niezależna
Oceniono na 3 z 5

Not "QUIK"

Although they have warehouses in different parts of the country, it is misleading. I ordered toner to be sent to my California address. They shipped from the other side of the country and I had to wait a week to get my product. It was not worth the wait. For just a few more dollars I could have received it quickly from a number of other vendors.

23 czerwca 2015
Opinia niezależna
Logo QuikShip Toner

Odpowiedź od QuikShip Toner

We apologize for the delay that you experienced in receiving your order. We ship from multiple locations. Unfortunately, if an item is not available at the closest location to your shipping address, it will ship from the next available location. The location may be across the country. Again, we apologize for any inconvenience. If you have any other questions or concerns, please feel free to contact us at (888) 273-3084.

- Terry

Oceniono na 5 z 5

Great Purchase!

The toner cartridge I ordered is great. was delivered as expected. works great in my machine.........I am very happy with my purchase

23 czerwca 2015
Opinia niezależna

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