Quatropi Furniture Recenzje 

5128
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our experience ordering from Quatropi was excellent. From ease of ordering to the delivery and the after sales service was faultless. The product is of excellent quality and our friends and family w... Zobacz więcej

Oceniono na 5 z 5

Absolutely delighted with our new conservatory dining table and chairs! Quatropi provided great service from start to finish. The delivery team was fantastic and arrived right on time. The quality of... Zobacz więcej

Oceniono na 5 z 5

Service was exceptional. We ordered some dining chairs, after building all of them and then realising the chairs won't go under our ceramic top dining table we called them. They allowed us to swap the... Zobacz więcej

Oceniono na 5 z 5

Even though parcel force messed up delivering my sun loungers the delivery department at Quotropi were more than helpful in sending a replacement by a different carrier. I'd say the customer service... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami zewnętrznymi
  2. Sklep z meblami do barów i restauracji
  3. Dodatki do mebli
  4. Akcesoria meblowe
  5. Sklep z meblami ogrodowymi
  6. Sklep z sofami

Napisane przez firmę

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(5128)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 177

Napisz recenzję
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Oceniono na 5 z 5

The garden furniture from Quatropi has…

The garden furniture from Quatropi has literally transformed our lives! I have been looking forever for a nice modern garden set and fell in love with the Modern 6 Seater Garden Table | Grey Aluminium & Ceramic and CIA garden chairs. My husband and I sit at the table every evening with a glass of wine and chat about the day. Something we didn’t really do before! He says it clearly makes me happy to chill in the garden and that makes him happy!

Everything appears to be well made and it is becomes with a cover to protect it during not so great weather.

We love our outdoor furniture 😍

31 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Rotten delivery

I ordered an adjustable chair and in addition paid £49 for delivery. The delivery slot was from 7am to 9am but I was assured that it would arrive around halfway through this window. At 7.22 I saw an unknown number had tried calling me five minutes earlier so I immediately returned the call but there was no reply. I tried two more times over the next half hour or so. It later transpired that the number was Quatropi’s carriers and I since discovered that the delivery was quite deliberately scheduled ahead of what I had been told after receiving the original notification. Also that the carriers deliberately did not pick up my calls and having chosen not to leave me a voice message on their call. All in all a depressing experience but I have to better chair from the many alternative suppliers available. Sorry I can’t join the happy band of five star subscribers here but my own experience was pretty appaling.

12 sierpnia 2025
Opinia niezależna
Logo Quatropi Furniture

Odpowiedź od Quatropi Furniture

Good Afternoon 
Our apologies for the service that you received regarding your delivery and communications, this is certainly not the level of service we aim to provide normally. 
Please be assured that following your feedback, all staff have been reminded of the procedures and standards that we expect and usually deliver. 
If there is anything we can do in the future to help rectify this experience please do get in touch.

Oceniono na 5 z 5

Omg fantastic garden furniture!!!

Omg! The quality of my 3XL HAMMOCK is phenomenal. I’ve been looking for quality furniture for the garden and found it. My friends are jealous and asking for details of where I had purchased item. I also purchased additional cushions that make the whole look simply wonderful.

31 lipca 2025
Oceniono na 5 z 5

5 stars from me - garden and home purchases

Love this company. Cannot stop purchasing from them. Bought all my garden furniture from them. Excellent quality every piece. And different too. Now progressed onto home furniture. Excellent quality items with excellent service and delivery. 5 stars from me.

28 lipca 2025
Oceniono na 5 z 5

Fantastic costumer service and products!

I ordered a square coffee table with storage in white chalk and the product looked exactly as described and the quality was amazing. Unfortunately, the initial order had come scratched in some places but once I contacted costumer support, they were able to offer a replacement with ease. I am so happy with the costumer service provided as well as the product that I will 100% be repurchasing again for items I want to give a luxury feel.

30 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great quality sofa with great customer service

Bought the U shape sofa a few months ago…. Regretted not buying the accompanying foot stool. The customer service team were helpful in guiding me to the right one over email and it arrived quicker than expected.

3rd occasion using Quatropi and we will use again.

16 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Would not recommend

I personally would not recommend this company or the mikey modular sofa.

1 of the delivery drivers damaged my solid oak flooring as what I didn't know was, there is hard sharp metal underneath every section. Because the delivery driver had removed all protective packaging and was sliding the sofas across the floor my oak flooring was heavily damaged with gouges and scrapes where the sofa had been pushed or dragged across it.

Company called me a liar said I had done it! I would have needed to literally record the delivery drivers lifting it in and causing the damage! The drivers apparantly first denied lifting the sofa in however had to admit it after I sent cctv evidence.

I have been quoted over £700 for my flooring to be rectified, company gave £200 as a 'goodwill gesture'.

The sofa itself is not at sturdy as I'd hoped. Although connected to one another the sections move. The sofa cushions on the backs and arms aren't filled to the edges and are very squishy so I imagine these won't last very long. Even with the feet on, the screws aren't the best and some sit proud, and the feet are metal and have sharp edges.

I currently have all the feet and screws taped and the sofa is sat on cardboard to protect my flooring so to me this sofa is not fit for purpose.

Very sad indeed, my partner had wanted to buy this sofa for his property but will not buy now. The worst part of it all was for a company not to take responsibility and to say I had caused the damage myself.

Edit after response from company.
Yes I can see you have copied and pasted the final responses. This reply came after I sent cctv evidence. Initially on a phone call I was told the drivers had said they had not lifted the sofa in so there was no evidence. I was told I had moved the sofa myself. This is still incorrect the driver lifted the sofa in and moved them across the floor. I would not damage my own flooring knowing how much I paid for it. I do not feel it unfair at all to voice my opinion which I am entitled to do so. I have had a terrible experience. I was not happy with the £200 pound you were aware of this and in response told me to contact the ombudsman. My quote to rectify flooring was £780. You have not used the words 'LIAR' but what you have said ia that you have heard 2 conflicting stories from the delivery drivers and myself and that the delivery drivers have bot moved the sofa. This implies I have moved the sofa and damaged my own flooring. I pointed the damage out to both drivers straight away when I walked into the room and saw the damage. My partner who was present could also confirm this however I offered this and was ignored. So basically it's their word against mine and the company have believed the delivery drivers. So yes it has been implied I am a lier as I have been dismissed and told I have done it myself.

10 czerwca 2025
Opinia niezależna
Logo Quatropi Furniture

Odpowiedź od Quatropi Furniture

Hi Jessica,

In response to your review, we would like to offer some clarification.

At no point have we placed blame on you. If that had been our intention, we would not have offered any form of goodwill gesture.

Regarding your comment about being called a liar, please rest assured this is absolutely not the case. As we previously stated:

"Regarding your WhatsApp message about being called a liar, please rest assured that this is absolutely not the case. We have a duty to review and investigate all claims properly when they’re raised and this process is in no way meant to question your integrity."

We would also like to reiterate that we did not deny lifting the sofa. This was clearly acknowledged in our original reply. To quote that message:

"In this particular instance, we were specifically instructed to deliver through a window, we typically would not be held responsible for any resulting damage. I’ve spoken with both delivery drivers independently, and they each confirmed that they were instructed to pass the items through the window. One driver remained outside to hand the parts through, while the other stood inside to receive them and place them down."

They advised that the items were positioned on the floor at your request but not manoeuvred beyond that point any further handling on the wooden flooring was not undertaken by our team.

Given the timeline and content of our communications, we feel it is very unfair to accept the £200 goodwill refund and then publicly make false claims about the situation, particularly when we have provided clear and consistent evidence.

We remain committed to resolving issues fairly, but we also feel it’s important to address misinformation when it arises.

- Quatropi Team

Oceniono na 5 z 5

Great customer service...

The guys at Quatropi were great. My delivery was for the day before a huge garden birthday party... with 50+ guests. I checked the items and realised that the fixing screws package was missing for one of the two outdoor sofas... i called Quatropi the Friday afternoon and they could not have been more helpful, firstly apologising and then agreeing to express package delivery the vital screw package that arrived first thing the following day... 10/10

12 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Simply Outstanding

Wow the best double hanging chair I have seen, the quality is outstanding so you definitely get what you pay for. The service from start to finish was first class and i will be buying from these again for other household/garden furniture in the future. I spoke to the sales manager (forgotten his name) and he was superb no pressure just gave me all the details i required to make a purchase. 5* Plus

8 lipca 2025
Opinia niezależna

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