Quartzize Recenzje 

Two very hard working chaps Stephen and callum turned up to fit our doors from joes doors.
They look amazing and the 2 men worked really hard to get it done in a day.
Thank you both we are really happy with the work .
Claire lewis

Taking them to the small claims court, they have completely ripped off my parents and their whole attitude is terrible. It’s been really distressing for them and no one cares. Ellie is awful to deal with

David and Callum have been FANTASTIC! Very professional, knowledgeable and hard working. We had a good time deciding about additional features I thought I had wanted but decided I didn't. It was a good day and all very tidy and checked before they left. Thank you! :-)

I Highly recommend Quartzize, used Quartzize for my kitchen countertop and splashback .From the initial quote through to the finished installation, the whole process was professional, smooth and hassle-free. I’m really pleased with the end result and the quality of the work and now can enjoy using my kitchen for cooking for my family and entertaining family and friends in my new and updated kitchen thanks to Quartzize installation.

Very disappointing experience – I would not recommend Quartzize

We chose Quartzize because they had previously installed quartz worktop overlays for us and we had been very pleased with the result. Unfortunately, our recent £2,900 quartz splashback installation has been a completely different experience.

We had two installation appointments cancelled on the day, causing considerable inconvenience. When the installation eventually took place on a Saturday, we had been told the installers would arrive between 8am and 10am, most likely before 9am. They eventually arrived at approximately 11:20am.

Unfortunately, the quality of the installation was also disappointing. Among the problems were quartz joints behind the hob that did not align with the existing worktop joints, an inadequately finished joint behind the sink, poor/damaged capping, damage to our pelmet and adhesive left on our Sky Q box.

Quartzize subsequently sent a remedial installer. We waited until approximately 3pm for him to arrive. To be fair to him, he successfully rectified some of the issues and was straightforward with us about those he couldn't.

However, the two principal quartz issues remain. We were advised during the remedial visit that removing/replacing the splashback to rectify them could risk damaging our existing quartz worktops.

After sending Quartzize further photographs at their request, we were subsequently told that they did not believe there were any further issues to resolve. In their latest response they have confirmed that further attempts to remove or replace the splashback could risk damaging the existing quartz worktops and that they do not believe any further remedial work can reasonably be undertaken.

We therefore paid £2,900 for an installation that we do not consider to be of an acceptable standard and which has been left with issues that Quartzize does not propose to rectify.

We requested a £650 price reduction/compensation to reflect the remaining problems and the overall experience, including two same-day cancellations, significant delays, multiple visits and damage caused during installation. Quartzize declined to offer any compensation or goodwill payment, although they have said they will consider the cost of replacing the Sky Q box once we obtain a quotation.

It is particularly disappointing because our previous experience with Quartzize had been very good, which was precisely why we chose to use them again.

Based on our experience this time, I could not recommend Quartzize and would advise anyone considering using them to think very carefully before doing so.

I cannot fault this company from start to finish they've been excellent. Lovely people to deal with from initial contact with Phill, to the surveyor, Rob who fitted the doors and Paul who did the worktops and produced an excellently finished job. I also contacted customer service for a tiny issue, this received prompt action and was resolved without issue. Thankyou. Quartzize would highly reccomend.

Excellent sales manager Guy F. who presented Quartzize overlay worktops professionally during the first appointment. He has extensive experience in his field combined with knowledge on all products from his company and Joe's doors. Guy is a super salesman and he explains everything so well and in detail to the customer which is much appreciated. The delivery men were all lovely, friendly and all deliveries went smoothly. The surveyor Rizwan is professional, proficient in his field and I appreciate his expertise. Thank you to John from Joe's doors and his colleague. I love the high quality worktop, stunning overall, lovely high quality sink and extractor fan. The new induction hob is impressive, I love it. The new kitchen looks amazing and all fitted by wonderful Wayne C. the installer who was a pleasure to meet. Wayne works to high standards and his high calibre skills produce a stunning finishing to the beautiful overlay worktop. Thank you so much Wayne. Quartzize worktops and products are superior in quality and the new kitchen now looks very nice, modern and first class. New cupboards and doors are premium and first rate. Well done to Guy F, Rizwan, Wayne C, John, all office staff for providing an outstanding overall experience.

The joiner, Mike, was excellent and really went out of his way to fix things and make things right and the kitchen looks amazing. I would have given 1 star if it wasnt for the Joiner.

The customer service and management of this company are horrendous, we had a number of issues that we raised at the end of March 2026 and after countless calls and promises for urgent call backs to be received which we never received, it finally took till the end of June 2026 to even get started with our issues which meant we had to wait with an incomplete kitchen. We had a number of issues that we raised with the main one being that the salesman and surveyor did not explain the whole situation or explain what issues we could be facing which in turn meant that when the joiner finished, then we had a few issues to sort out.

The surveyor (who did the measuring and plans) did not inform us of a gaping hole on the floor of the utility room and how this would be recitified and also informed us to remove 10mm of the original tiles for the backsplashes to be added, this was incorrect as the joiner quite rightly pointed out that he now had nothing to attach the new pieces to!! We got a private joiner to complete this week which was in effect pointless. We had to spend an extra £1000 to fix the problems that this company had made or not informed us of and eventually provided us with 1/10th of this money back as it 'wasnt their issue to fix.'

Due to the time we had to wait for a reply through all this, I contacted citizens advice and sent a recorded letter as instructed but Quartzize still made no contact and ignored the 14 day deadline to reply.

Excellent Joiner but very poor company unless they fix their complaints/customer service.

Bunch of Cowboys! Do NOT use!

This company is built around cowboys. Once the have your money up front, they won’t care. They cancelled my appointment 5 times whilst I’d arranged leave, delivered damaged quartz, rearranged fir new ones to come a week later and whilst the gas man was at my house the day prior, they called to say they’d ‘forgotten’ to order the new worktops and tried to put a new date in 3 weeks later. Meantime I was living in chaos, upset, angry and frustrated. When they eventually fitted the tops, I was told they would look at compensation. Then rescinded that afterwards unless I could prove any monetary loss. I sent copies of my holiday forms and a letter from my employer giving the amount I’d lost in earnings / holiday. They came back and said holiday forms are not proof of loss of earnings and are a contractual agreement between me and my employer. My next move is small claims and Trust Pilot.

They are crooks!!

Lovely company. Very good customer service. Really pleased with their service. Will surely recommend to others . Ranjeet Pattnayak. Fashionandjewels Ltd

I wouldn’t even give the cowboys a 1 and give 0 , please do NOT, go to these lot, when things are fitted wrong they become rude and delete your previous comments,the rude woman that answers the call, you know who you are ! , I had worktop and cooker fitted, and not own sink, moving forward the cooker is still not flush and the sink keeps leaking, so am am now going to have a re install with Magnet who are more reputable and don’t delete your previous comments, honestly I would advise anyone not to go to the cowboys, it’s all about quick install and no aftercare , but promise you peanuts, am posting again as my old one was deleted due to her name Sarah being used

Excellent company. We got a quote from the sales man Conrad who called to see us. He took measurements and gave us a price. He didn’t push us. He left and let us have a think about it. We had had a quote very similar to his but to have the whole worktop replaced. Which would have meant we would have been without our sink and hob for at least two weeks. We had a surveyor call about a week after we accepted the quote. He was a lovely young man and explained everything to us. About a week before the tops were due to arrive we got a call to say the tops would arrive on the Thursday before for fitting on the following Tuesday. Everything arrived as stated. We also got a free sink which was a bonus. Nickolai came at the time stated. He was so good, very clean and hard working. Our worktops were fitted in a morning. The gas engineer came the same day disconnected the hob, waited til Nickolai had fitted the top and then connected it all again. Everything was clean and tidy. Nickolai did a fabulous job. We love our kitchen worktops. It was so quick and easy.

Simply the best out there. We have used this company a few times and never had an issue.

We spent £15k on a Denim Blue Supermatt kitchen from Joe’s Doors – and from the very start, it was shady. The salesman could not show us a real sample, door, or even a genuine photo of this finish. All he sent was an AI-generated image – and later, I found he’d turned on 7-day disappearing messages so we couldn’t keep proof!

Within 48 hours of fitting – disaster.
Every splash of water leaves water stains: on doors, drawers, unit sides, and kick boards. Even mopping the floor splashes kickboards and leaves ugly marks. When I raised this with Claire at Joe’s Doors, she promised to speak to a manager – but despite chasing her for 10 days, total silence.

I was forced to escalate to their sister company, Quartzize. At first, they flat-out denied any fault, claiming “that’s just how Supermatt works – you have to wipe it quickly.” Excuse me? A kitchen that stains permanently from water splashes is not fit for purpose – kitchens get wet!

Eventually they sent a surveyor – he admitted on site it was defective. He tested it live: splashed water, let it dry, and confirmed the stain remained clearly visible. He submitted his report… then 14 days of silence.

When they finally replied? Zero mention of the surveyor’s findings at all. They simply washed their hands of responsibility, repeating the same lie: “Supermatt stains – that’s normal.”

Worse still? Censorship.
I posted my honest experience on Facebook – and Joe’s Doors / Quartzize immediately disabled comments and deleted my review. They want to silence anyone who tells the truth.

They hounded us relentlessly for full payment BEFORE installation, but the second there’s a problem? They ignore you, lie, and cover their tracks. This isn’t a professional company – it’s a shabby, back-street operation you cannot trust.

Do yourself a huge favour: GO ELSEWHERE. Save your money, your sanity, and your beautiful new kitchen. You have been warned

The team were all lovely did a great job and cleaned up after them selves

The after‑sales service has been absolutely shocking, particularly from Meg. When the kitchen was first installed, everything looked fine at a glance and we genuinely thought we were in the clear. But once we started looking a little closer, it became obvious that several of the doors had nicks, marks and imperfections that should never have passed any kind of quality check.
What makes it worse is the complete lack of care from the Meg when raising these issues. For the amount of money spent, you expect problems to be dealt with professionally — not brushed off or met with attitude. The whole experience has left us feeling massively let down.

I was initially worried after reading recent reviews on here being quite poor. I’m glad I didn’t judge my experience based upon those reviews! As I highly recommend Quartzize.

There was a mix up with my fitting date, it was meant to be yesterday but Ricky from the customer services team was so apologetic and reassured me we would have a fitter today, I was doubtful seeing as it is a Saturday on a Bank Holiday weekend!

Ashley arrived on time this morning, not only was he a lovely honest friendly chap but he was such a perfectionist and took his time fitting our worktops and splash back! Along with fitting the new sink and tap and wall sockets. Caz fitted our new hob, again a really lovely honest friendly gasman. Ashley didn’t stop from 830am to 8pm! He went avice and beyond especially as he did it all on his own! We are so pleased with the results, our kitchen is beautiful! We love it! Quality service! Thank you Ashley, Top man!

The after sales service is very substandard; it took a lot of effort to speak to them and now having had the worktops installed, there is an issue with the new tap that was installed by their fitter.
Having called and raised the issue twice, the after sales manager is refusing to get this sorted ! She has repeatedly told us that it is not there problem ! We need to call out plumber to resolve the issue.

Engaged via Joes Doors. Whilst the initial sales person visit and quote process went well we got to an agreed price and were happy with price and installation date. However from the surveyor coming to do the accurate measure up it started to go wrong. Surveyors hadn’t gotten the details correct and therefore on the first day of install parts were missing so after two days work our kitchen could not be completed. It then took a couple of months to get missing items replaced, some of those missed at survey stage and some which were incorrectly installed and needed to be replaced. Second lots of fitters found mistakes the first had made resulting in further items to be ordered which nearly 6 months since our original fitting date we are still waiting for parts and a final install date. The pay later arrangement has also started from the original install date despite it clearly stating it did not start until works complete which ours are not. So it’s possible at this stage we will have paid for our kitchen on a pay 12 months later arrangement despite it not being complete by time we have paid it off. We have found the overall process and service very very disappointing and in our opinion when it comes to rectifying problems the service is very slow and needs an overhaul. We have needed to constantly chase as feedback and updates don’t happen regularly even after formal complaint. In our opinion it’s always how an organisation deals with issues/problems that defines a good service as much as sales and supply. In our experience this has been very dissatisfying and frustrating so far. From our experience and opinion we would not recommend to our friends.

Please be aware that this is NOT a professional company.They make out that your kitchen will look modern,but the stress you will have dealing with them is just not worth it.
You spend thousands hoping for a quality product,but you will just get very bad workmanship.
There is no customer service, you will speak to Meg Perris who will just shout or raise her voice if she does not agree with what you are trying to put across in terms of your concerns.
I have had 4 visits from 3 different surveyors that measured my kitchen with a laser , despite this the wrong measurements were taken, the quartz was cut incorrectly, and the fitter was told to do his best to make it fit. The fitter has attended my home on 3 separate occasions. The sink that was initially fitted was too small. Basically the worktops are still not fitted correctly and there are gaps, so I told them it's got to be right due to the cost. They are now saying the worktops need to be completely taken out and re-measured by a surveyor with a laser again. This means more time off work is needed as a fitting team needs to remove them, and cut them correctly, they will need to be reinstalled. But they said they will not be responsible for damage to walls and tiles. I have said the kitchen tiles and any damage to the wall must be made good, so they said the only thing they will do is try and match broken tiles.
They offered £500 if I keep what I have, we do not have any confidence in them for what they have put us through so I agreed. However they have advised that they will only pay back £100 as they said I didnt pay for fitting. I have paid for all the work tops and the fitting hasnt been completed so I should not have to pay this and I should recieve the full £500. I would not recommend this company.