Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered a wedge cushion and used it for a couple of days. The cushion caused increased pain, and these things are sometimes a gamble but having paid a high price 60 quid for the item to support a supp... Zobacz więcej

Oceniono na 5 z 5

Putnams made my saggy old sofa feel brand new again with a newly filled sofa cushion. It was an easy process, I sent photos and measurements and promptly received a competitive quote. Communication... Zobacz więcej

Oceniono na 5 z 5

Had foam replaced in a seat cushion as manufacturers foam was not great quality, cushion just received back and feels great . Experience from beginning to end very easy and very quick wouldn’t hesitat... Zobacz więcej

Oceniono na 5 z 5

I purchased some items from them which are wonderful. i had several questions, and Tracey, who i spoke to on the phone, was so helpful and did so much to assist me, and to ensure that i could use th... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody
  2. również w kategorii:
  3. Dostawca sprzętu dla osób z ograniczoną mobilnością
  4. Sklep z wyposażeniem domowym

Napisane przez firmę

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

153 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 9% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Putnams make a lovely cushion

Putnams make a lovely cushion. Bought to help my mother with a sore neck. She loves it.

20 grudnia 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the review Heather. It is great to hear that the rest-a-head is helping your mother. - the Putnams team

Oceniono na 5 z 5

Really comfortable pillow which helps…

Really comfortable pillow which helps to reduce my neck pain. I first went with the queen but swapped to the king as I wanted it to be larger and slightly higher to support my neck which is quite long. Great quality pillow, fantastic customer service and I'm very happy to buy from a British company

29 listopada 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the lovely review Susie! We are so pleased you like your pillow. - the Putnams team

Oceniono na 5 z 5

100% Excellent

I ordered a specialist item (bariatric seating cushion) which is superb and of excellent quality. It more than met my expectations and is superbly made. I have worked as a nurse for 20 years so know what good pressure cushions are... and are not...

Service and delivery were excellent and that was over the Christmas period too. I will be using Putnams for my following items, and their product reviews are all highly rated.

9 stycznia 2025
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the lovely review Mr Peng. We are so pleased you are happy with our product & service. - the Putnams team

Oceniono na 1 z 5

Delivery timesT

Ordered 19th December. Nothing on the website to say they close for 2 weeks over Christmas and New Year. I got an e mail saying they reopen on 2nd January and orders would be sent out after that. Now 7th January and it’s still not here.

7 stycznia 2025
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

We had guaranteed Christmas cut off and delivery information on our delivery page. We make every order by hand and are extremely busy around Christmas so set these expectations out for customers. Sorry you did not see this but it was available for everyone to see. You also selected the free standard delivery service not the next day service that was available. - the Putnams team

Oceniono na 5 z 5

Although the items I ordered were not…

Although the items I ordered were not right for me, I cannot fault Putnams customer service and response.

18 grudnia 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the lovely review. We are glad you liked our customer service team. - the Putnams team

Oceniono na 5 z 5

Purchased Breast Support Sleep Pillow

Purchased Breast Support Sleep Pillow, great product, good quality and delivered in good time frame.
Polite staff, and good communication.
Thank you.

5 listopada 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the lovely review Laura. We are pleased the pillow is helping you. - the Putnams team

Oceniono na 1 z 5

No Refund Policy if not happy with their product

I bought one of their pillows as recommended by a friend. I tried it out for a few nights. It pushed heavily on my cerebellum and gave me headaches during the day and dizziness when I got up in the night. I tried to return it BUT if it's not in it's original plastic sleeve, you can't get a refund... so how many people do you know who try out a pillow in it's plastic packaging??? So effectively they have NO REFUND POLICY... which is shocking since their foam pillows are SOOOOO expensive. Don't bother buying one I'd say!

21 października 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hi Charlotte, all our bedding products come in a sealed hygiene bag that has stickers on stating "once opened this item is non returnable" this is due to hygiene reasons and is in line with all the major high street brands. We welcome customers to try pillows under a pillowcase or similar (whilst still in the hygiene bag) to make sure they are happy before removing the packaging. We are sorry you were not happy with the pillow on this occasion. - the Putnams team

Oceniono na 5 z 5

I wish all companies were this good!

I foolishly ordered and paid without considering all the options and Putnams were so relaxed about cancelling and refunding my order even though they had packed it for postage. Will definitely reorder when ready.

1 września 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the lovely review! Very pleased to hear our customer care team were helpful. - the Putnams team

Oceniono na 5 z 5

Superb service and excellent product …

I was at my wits end to find a suitable pressure relieving cushion for my husband as he had developed a pressure sore and was very uncomfortable.
I managed to find Putnams on line and wanted to get verbal advice on the most suitable cushion. Customer Service was very helpful and patient while I took measurements of our chairs .
I purchased the Sero Pressure Dr Huff cushion cut-out standard and the courier company waited whist my order was packed up and transported immediately. It arrived at 08.30 the next day and the cushion has been a life-saver.
I would like to say thank you to the lady who helped me.

2 sierpnia 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hello Hermione, so please to hear you were happy with your order experience and also the product. We will pass your comments onto Bubbles Putnam (the lady that helped you). - the Putnams team.

Oceniono na 5 z 5

Remarkable company

Remarkable company. Headley was very helpful and advised me on possible mattress toppers and pillows for neck/shoulder pain. The Ripple Mattress topper has been brilliant and much cheaper than other options. Sadly, I couldn't get on with the neck pillow. Headley offered a full refund on the extra case, even though long past the return limit - allowing me to keep the case - in case! Recommend them!!!

9 maja 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the review K B, we are pleased that Hedley helped you and you love your ripple mattress topper (a staff favorite). - the Putnams team.

Oceniono na 1 z 5

Awful service with no care what so ever

Awful service. I bought a wedge from Putnams previously, which was great. I then purchased a full length version, but it did not help with any of my symptoms, so I attempted to get a refund, at which point I was told that it was too late and they couldn't do anything for me. I've honestly never been treated so awfully, especially from a company that sells products within the health industry.

1 lutego 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hi Hiten, sorry you were unhappy with second purchase, returns must be made within the stated time period. - the Putnams team.

Oceniono na 3 z 5

I REALLY wish I could have kept this…

I REALLY wish I could have kept this mattress tilter but sadly I couldn’t. I can’t fault the service though, fast delivery and very well packed. Good, sturdy tilter, BUT, oh my goodness the chemical smell was unbearable. Not sure what has been sprayed on it or what it was made from but my word the chemical smell took over the house. In the end we had to shut it in an unused room with the windows open all the time for a few days but it still had the strong chemical smell. There was no way I could sleep with that and I have lung problems too. My husband doesn’t have a very good sense of smell and he spent a short amount of time in the room and he came out with his eyes stinging! I don’t know if mine was a dodgy tilter or not but I don’t know how anyone could use it like that. Shame as it could have helped me. I sent the tilter back recorded delivery via FedEx (which was a total faff!) and I was given a refund minus the delivery cost.

21 lutego 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hello Lisa, sorry you were unhappy with the mattress tilter, it is made from UK made, CERTI-PUR foam, meaning it is non-toxic. However some people are sensitive to the "new foam" smell. I am glad you were pleased with our customer service. - the Putnams team.

Oceniono na 5 z 5

I bought a U shaped pregnancy pillow from Putnams…

I bought a U shaped pregnancy pillow from Putnams as theirs is a little smaller (shorter) than the typical one which makes it more compact. The pillow feels nice and firm, providing good support for my legs and back. The customer service is responsive and the team was able to make me a cotton cover as I wanted that for use till summer.

23 stycznia 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the lovely review Amanda. Happy to hear the pillow is providing comfort during your pregnancy journey. - the Putnams team.

Oceniono na 5 z 5

Once again, incredibly helpful

I have previously used Putnams for products for back pain. This time I needed products for leg / foot pain and once again the person who answered my call was very helpful.

In the end, none of the products were quite right for me, but the returns process was very easy.

13 grudnia 2023
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hi James, thank you for the review. We are pleased you were happy with our customer service. - the Putnams team.

Oceniono na 5 z 5

Keeps the meds away!

I purchased a double bed wedge over two years ago and the product has been a real life saver.

I have been able to stop medications due to the efficiency of the wedge, and use beds that have storage space underneath (can't really tilt beds with these in-built). The product has kept its form and I am able to upgrade the product to a Super King with the help of the supportive Putnam team.

I highly recommend!

10 stycznia 2024
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hi Hanna, thank you for the lovely review. It is great to hear our bed wedge is helping you. All the best with your health. - the Putnams team.

Oceniono na 5 z 5

Great company with Fantastic service

Great company with Fantastic service, always happy to help when ringing with any questions, prompt delivery,
The products are great quality at a fair price. I bought the Ripple seat liner it has a good padded seat, pads that tie to the arms, lumber support and padded back. I bought the extra waterproof cover so idea for summer use and wet weather. Very Happy would definitely buy from them again..

2 października 2023
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hi Sally, thank you for the glowing review! We are so pleased to hear you were happy with the product, delivery speed and service. Enjoy your new seat liner! - the Putnams team

Oceniono na 5 z 5

I purchased a bed wedge for my mother…

I purchased a bed wedge for my mother who suffers with night time reflux, the lady over the phone was very helpful when I didn't know what material to choose. Pleased to report the wedge is reducing her night time reflux. Speedy delivery and quality product. Recommend.

25 września 2023
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hi James, thank you for the lovely review, We are pleased to hear the bed wedge was helpful in preventing reflux. - the Putnams team

Oceniono na 5 z 5

Excellent Product and Superb Customer Service

Wonderful service from beginning to end. Everything has gone so smoothly and the replacement cushions have made my fifteen year old sofas look like new. They are more comfortable than the originals ever were and won't need any plumping up to keep them in shape, which is an absolute boon for me. Putnams' customer service team have been terrific. The process was so straightforward with them arranging collection of covers and return within one week. I cannot recommend Putnams highly enough.

13 września 2023
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Hello W Ford, thank you for the lovely review. We are so happy to hear your cushions are like new! We have passed your kind words onto our lovely office & foam cutting people. - the Putnams team

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. The lady on the phone was very polite and patient whilst helping me make a decision as to the best pillow for my neck pain.

5 września 2023
Opinia niezależna
Logo Putnams

Odpowiedź od Putnams

Thank you for the glowing review. Please to hear you have found the right pillow for you. - the Putnams team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej