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Purple Marine Recenzje 

483
•
Wynik TrustScore: 5 na 5

4,8

Sklep sportowy
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Found a great value deal and ordered online with some apprehension. Item arrived next working day so very happy

Oceniono na 5 z 5

I've canoed for the last 70 years, and 18 months ago I bought my first inflatable, it was a disaster, constant pinhole weld seam punctures..I saw an AM.Tomahawk C440 promoted by Purple Marine.it.had g... Zobacz więcej

Oceniono na 5 z 5

Not actually been out on my Kayak yet but prepped it yesterday. Very easy to order, confirmation received and promptly dispatched and delivered. I didn't want to chance buying via amazon as you... Zobacz więcej

Oceniono na 5 z 5

Very fast delivery of paddleboard which was cheaper here than anywhere else I could find online. As it is a Christmas present for someone we are yet use it but really impressed with the service. Track... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep sportowy

Informacje przekazane przez różne źródła zewnętrzne

Sailing superstore for chandlery, dinghy, keelboat, yacht and boating needs. Knowledgeable staff and speedy, secure online service – Purple Marine UK.

Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

483 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(483)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 1 z 5

Very Low quality 500k kayak and lack of post sales support

I have chosen to purchase the Kayak from PurpleMarine for the advertised superior quality, puncture resistant and reinforced material.

The reality is completely different, just one hour of use in the canal, two punctures and our family day was over. I'm very disappointed in particular for the complete lack of interest to support a post sales problem of a premium Customer, who has spent ~500k for a very low quality pvc kayak, quality of an 100k instead ag maximum.
A carrying bag that after a single use is already broken, a package not including the required glue for a repair and a pressure gauge that after one use is not working anymore, as shown in the provided photo.

I had to repair at my cost and still we can't use it.

I have phoned you twice, being told by their expert that He would check the case and revert. Nobody has ever contacted me back. Complete lack of post sales support. 500k not few pounds.. very disappointing.

1 sierpnia 2020
Opinia niezależna
Oceniono na 1 z 5

Wouldn't recommend

I wouldn't recommend & wouldn't use again! 3 weeks after I put my original purchase order I cancelled it. Confirming everything by email when they could of just told me on the phone. It would of taken seconds to say on the phone. I did the chasing. Maybe good prices but would rather pay just that bit more for something that is going to arrive!

17 lipca 2020
Opinia niezależna
Logo Purple Marine

Odpowiedź od Purple Marine

You were so nice on the phone when we talked all about the order and availability. You did not give any indication of any of this when we spoke. It is a bit shocking to see the difference in tone for this review.

Just to recap what we spoke about:
The website was correctly indicating a lack of stock when you ordered. It showed one seat available and the order on 'back order' with a stated standard lead time of a few weeks.
We contacted you immediately to confirm that this was clear and offered to send the other items in the meantime.
We followed up with an indication of a further delay, then again to let you know that our supplier has ceased trading since the covid lockdown and were not going to be able to fulfill the order.
Unfortunately, we did not have an alternative at the time but we did indicate that we would have a different brand in shortly if you wouldn't mind holding on. You opted to cancel the order.

I will take your point on a phone call but to make that call for every order with out of stock items when all of the information is available while ordering, on your confirmation email and the follow up confirmation, would seem excessive and border on rude or patronising. An email has sufficed for years and gives you the opportunity to view it whenever you like rather than no record and a potentially inconvenient phone call. It also gives us both something to revert to if/when we speak again. It would be near impossible for us to remember all of the orders individually to recall immediately should we need to speak again. It is very much a personal preference as well, a lot of people prefer the more relaxed nature of an email over the persistent, immediate nature of a call, however more personal it may seem if you answer (a large proportion of people don't answer their phones these days anyway).

We are working very hard during this very difficult period and while I do feel that we did everything that we could in the normal process that we have in place to prevent this from happen, it is clear that there was an extra mile that we needed to go to in this case. Sorry that we not, that we couldn't deliver the other identical seat and for the inconvenience that it has caused for you.

Thank you for taking the time you have taken to review our company. We will take this constructively and try and improve our personal service in future.
Kind regards,
Ian

Oceniono na 5 z 5

Perfect product

Perfect product! Very effective, pumping a board in around 10mins. Can easily pump two boards up one after the other.

12 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent - read on

Excellent
When you don’t know exactly what you want and are helped with “REAL” and factual advice so you can buy the right product at a very good price.
A courteous positive experience and delivered in two days. Happy happy happy
My purchase cost £700

9 lipca 2020
Opinia niezależna

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