Deposit May Be Withheld - Be Cautious
Be very careful before paying a deposit to hold a bike. I had to cancel an order, placed at distance, before taking delivery of the bike, and the sales manager said they were keeping the £1000 to cover costs incurred. Despite pointing out that nowhere in any of our correspondence, or their terms and conditions, does it state that a deposit will be withheld in the event of a cancelled order, the sales manager refused to budge. We eventually had to go through an unpleasant haggling process, and I reluctantly agreed to accept a £200 deduction simply to get some of my money back. The remaining £800 is still to be returned. I would expect a reputable company of this size to make absolutely sure before they take a deposit that the customer understands and agrees to the circumstances under which it may be withheld. You can’t simply make it up after the event.








