I trusted them with my funds but they disappointed me. I traded and made enough profits but when I tried to withdraw some amount, I was blocked and unable to do so, their support are also not helpful... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant. Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, gén... Zobacz więcej
Reakcja na opinię
io ho un problema al conto di copytrading andando su cronologia non escono i dati delle operazioni da poter scaricare in formato pdf x la dichiarazione fiscale ho già scritto parecchie volte ed espost... Zobacz więcej
Reakcja na opinię
L'exécution des ordres via MT4 ou MT5 n'a pas été un problème, mais le portail client est gâché par des publicités agaçantes et des offres trompeuses (comme le fameux "bonus de dépôt de 100 %",... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Dane kontaktowe
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Musisz wiedzieć
3,0
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
SL NE SES PAS DÉCLENCHER AUX BONS NIVEAUX SUR MON COMPTE DE TRADIN
Bonjour
j’avais une position flottante avec
PUPRIME sur le XAUUSD pce vendredi 24/04/2026 à la fermeture des marchés
mon point d’entrée était 4708.58
et mon SL était à 4705.34
mais le problème
c’est qu’il sait couper seulement à 4693.44
à l’ouverture des matchs ce matin lundi 27/04/2026 à 00 : 05 !
La différence entre mon SL et la fermeture du trade est stratosphérique !
rien ne justifie un tel écart ! même pas leur commission
26 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Cher Rachid Zerdani,
Merci d’avoir partagé votre retour.
Nous comprenons vos préoccupations concernant l’exécution de votre Stop Loss ainsi que l’écart entre le niveau défini et le prix de clôture final.
Après vérification, votre Stop Loss a été déclenché conformément aux conditions de marché en vigueur au moment de l’ouverture. Il est important de noter qu’un Stop Loss fonctionne comme une instruction d’exécution au marché et non comme un prix d’exécution garanti.
Lors de la réouverture du marché après le week-end, des gaps de prix ainsi qu’une liquidité réduite peuvent survenir. Dans ces situations, s’il n’y a pas de prix disponible au niveau ou à proximité du Stop Loss défini, la position est exécutée au prochain prix disponible une fois la liquidité revenue. Cela peut entraîner un écart entre le niveau de Stop Loss demandé et le prix d’exécution final.
Soyez assuré que votre transaction a été exécutée conformément aux pratiques standards du marché et qu’aucune anomalie système n’a été identifiée. Nous comprenons l’impact que cela a pu avoir sur votre position, cependant l’exécution a suivi les procédures normales de trading.
Si vous souhaitez obtenir plus de précisions, n’hésitez pas à contacter notre équipe Trading Support à l’adresse trading@puprime.com en utilisant votre adresse e-mail enregistrée. Notre Customer Care Team est également disponible via le Live Chat ou à l’adresse info@puprime.com.
Nous vous remercions pour votre compréhension et pour l’opportunité de clarifier cette situation.
Cordialement,
PU Prime Team
⚠️ Warning – My experience with PU Prime
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My experience with PU Prime has been extremely disappointing.
After trading normally and closing all positions without any issues, a significant amount was deducted from my account without prior notice.
What is concerning is the inconsistency in their explanations. Initially, I was told it was related to bonus terms. Later, the justification was changed to “Gap Trading.” This raises serious concerns about transparency and fairness.
At no point during trading was I warned that my activity was not allowed. Everything was executed normally on the platform.
Only after I made profits, the funds were adjusted.
I have contacted support multiple times and sent over 30 emails, but I have not received a clear or consistent explanation.
I have now escalated this case to the Financial Commission and I am in the process of submitting complaints to other financial authorities.
I strongly advise traders to be cautious and to fully understand how such internal policies may be applied.
All my evidence is documented, including emails, account history, and transaction records.
I will continue to pursue this matter until it is resolved
1 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Saddam,
Thank you for sharing your feedback.
We understand your concerns regarding to your account and the explanations you have received, and we regret any frustration this situation has caused.
As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, including those related to trading activity are conducted thoroughly in accordance with Client Services Agreement and applicable regulatory requirements.
If you require further clarification or a more detailed review of your case, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com.
We remain committed to addressing client concerns through a fair and structured review process and appreciate the opportunity to assist you.
Kind regards,
PU Prime Team
Puprime broker scamm arrivi a tot…
Puprime broker scamm arrivi a tot profitto e ti blocca le operazioni senza fartele chiudere e ti brucia i conti mi ha esattamente fatto bruciare in 5 giorni più di 1200 euro broker inaffidabile e 5 mesi sono loro cliente e truffano soltanto.. ragazzi non andate da puprime vi incula molto bene
24 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Luca Tanganelli,
La ringraziamo per aver condiviso il suo feedback.
Comprendiamo le sue preoccupazioni riguardo alla sua recente esperienza di trading.
La informiamo che tutte le esecuzioni degli ordini e le attività di conto sono elaborate automaticamente dal sistema in base ai prezzi in tempo reale, alla liquidità disponibile e alle condizioni di mercato vigenti. In base alle nostre verifiche, non sono emerse problematiche tecniche da parte nostra che possano aver influenzato il suo ambiente di trading.
Per una valutazione più approfondita, sono necessarie ulteriori informazioni tecniche. In assenza di tali dati, non siamo attualmente in grado di procedere con un’analisi più dettagliata.
Qualora desiderasse proseguire con la verifica, la invitiamo gentilmente a fornire i file di log richiesti e a contattare il nostro Trading Support Team all’indirizzo trading@puprime.com
utilizzando l’email registrata. Il nostro Customer Care Team è inoltre disponibile tramite Live Chat o via email all’indirizzo info@puprime.com.
Rimaniamo impegnati a esaminare attentamente tutte le segnalazioni dei clienti e apprezziamo la sua collaborazione in merito.
Cordiali saluti,
PU Prime Team
Je fais du trading depuis 8 ans
Je fais du trading depuis 8 ans
C’est la première fois que j’ai une aussi mauvaise expérience
Au moment du retrait compte verrouillé , retrait refusé , pour raison de violation
J’ai un compte principal et un sous comté a aucun moment c’est interdit d’avoir 2 comptes , sinon pouvoir créer d’autre compte sur la page d’accueil ??? Ajustement de mon solde et retrait de 4000€ !!!!
A fuir
Je ne vais pas en rester là .
24 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Cher Charles Destin,
Merci d’avoir partagé votre retour.
Nous comprenons vos préoccupations concernant votre demande de retrait et les actions effectuées sur votre compte, et nous regrettons la frustration que cette situation a pu engendrer.
En tant que courtier réglementé, PU Prime opère selon des normes strictes de conformité et de confidentialité. Pour cette raison, nous ne sommes pas en mesure de discuter des détails spécifiques du compte sur un forum public. Soyez assuré que toutes les vérifications de comptes, y compris celles liées à la structure du compte et à l’activité de trading, sont effectuées conformément au Client Services Agreement et aux exigences réglementaires applicables.
Nous notons que vous êtes déjà en contact avec votre Account Manager et nous vous encourageons à continuer à travailler directement avec lui afin d’obtenir des éclaircissements détaillés concernant votre dossier. Notre équipe veillera à ce que vos préoccupations soient examinées de manière approfondie et traitées en conséquence.
Si vous avez besoin d’une assistance supplémentaire, vous pouvez également contacter notre équipe Trading Support à l’adresse trading@puprime.com en utilisant votre adresse e-mail enregistrée, ou joindre notre Customer Care Team via le Live Chat ou à info@puprime.com.
Nous vous remercions pour votre patience et pour l’opportunité de traiter vos préoccupations.
Cordialement,
PU Prime Team
8 day se uper ho gaye mujhe mera…
8 day se uper ho gaye mujhe mera account restricted kyu kiya hai iska nahi koi reason diya hai aur na hi mujhe koi proof diya hai aap ki company profit hone ke baad traders ke sath fraud karti hai mera fund return kardo nahi to mujhe proof de do scammer company hai pu prime profit hone ke baad account block karte ho jab tak loss chal raha ho kuch nahi hota jaise profit withdrawal le lo to account block kar ke fund hadap Leto ho
23 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Riyaj Shaikh,
Thank you for sharing your feedback.
We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.
As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum.
We acknowledge the concerns you have raised and would like to emphasize that any actions taken on client accounts are conducted in accordance with established policies, procedures, and applicable regulatory requirements. Each case is reviewed to ensure consistency, accuracy, and fairness.
If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general inquiries, our Customer Care Team is available via Live Chat or at info@puprime.com.
PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review process.
Kind regards,
The PU Prime Team
Terrible broker to use
Terrible broker to use. I deposit money okay which at first my account got liquidated due to terrible signal groups. I top up my account and it says i need to cover up my deposit bonus due to being liquidated the first time and i was -60 in equity. I made back 40 so i was at - 20 and then i top up my account again to get rid of the - equitu and now £100 pound of mine gone down the drain as they resetted.
I wouldnt have even used them in the first place if this was the case
Uid-1827297
22 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Yehya Noor,
Thank you for sharing your feedback.
We understand your concerns regarding your account balance and the impact of the deposit bonus conditions. Please note that when a trading account includes bonus credit, specific terms and conditions apply. In situations where the account experiences a negative balance, adjustments related to the bonus may occur in accordance with the applicable bonus policy.
PU Prime provides Negative Balance Protection to help prevent clients from incurring losses beyond their deposited funds. In certain circumstances where an account balance becomes negative due to market conditions, clients may manually reset the balance to 0 via the Client Portal or the PU Prime App.
If the negative balance cannot be resolved, you may contact PU Prime’s Customer Care Team at info@puprime.com
using your registered email address. Following verification, our team will assist in resetting the balance to zero where applicable.
For a more detailed review of your case, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com. Our Trading Support Team is also available at trading@puprime.com.
We appreciate your understanding and the opportunity to address your concerns.
Kind regards,
PU Prime Team
NON PAGANO I PRELIEVI
Buongiorno sono Cavallone Lino trading account n.27032155, il giorno 6/4/2026 ho provato a prelevare e mi hanno detto "prelievo fallito" e non posso piu prelevare nè fare operazioni!!! SUPPORTO INESISTENTE SONO DUE SETTIMANE CHE MANDO MAIL E FACCIO CHAT E NON RICEVO RISPOSTA STATE ALLA LARGA DA QUESTO BROKER
6 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Lino Cavallone,
La ringraziamo per aver condiviso il suo feedback.
Comprendiamo le sue preoccupazioni riguardo al tentativo di prelievo e all’esperienza descritta. A seguito delle verifiche, non risultano attualmente restrizioni sul suo conto di trading e dovrebbe essere in grado di procedere con una nuova richiesta di prelievo.
La invitiamo cortesemente a riprovare il prelievo quando preferisce. Per assicurarle il supporto necessario, abbiamo inoltre disposto che il suo Account Manager la contatti direttamente per fornirle ulteriore assistenza.
Ci scusiamo sinceramente per eventuali disagi causati e la ringraziamo per la pazienza. Se necessita di ulteriore assistenza, non esiti a contattare il nostro Customer Care Team tramite Live Chat o via email all’indirizzo info@puprime.com, oppure il nostro Trading Support Team all’indirizzo trading@puprime.com.
Rimaniamo impegnati a garantire un’esperienza di trading fluida e affidabile per tutti i nostri clienti.
Cordiali saluti,
PU Prime Team
1 Stern – Absolute Warnung vor diesem Broker
Ich kann nur dringend davor warnen, Geld bei PU Prime einzuzahlen.
Ich habe am 02.03.2026 einen Betrag von 1.000 € auf die von PU Prime angegebene IBAN überwiesen. Laut meiner Bank ist das Geld nachweislich beim Empfänger angekommen. Ein Rückruf der Überweisung wurde jedoch vom Empfänger abgelehnt, und das Geld ist laut Bank „nicht mehr verfügbar“.
PU Prime behauptet jedoch, die Einzahlung sei „gescheitert“ bzw. nicht angekommen.
Das widerspricht eindeutig den nachweislichen schriftlichen Fakten meiner Bank.
Für mich ist das ein massiver Vertrauensbruch und absolut inakzeptabel.
Besonders kritisch:
Einzahlung wird als „fehlgeschlagen“ dargestellt, obwohl das Geld angekommen ist
Rücküberweisung wird aktiv verhindert bzw. von PuPrime abgelehnt.
Support reagiert nur mit Standardantworten ohne echte Klärung
Ich habe außerdem gesehen, dass ein anderer Nutzer auf Trustpilot genau das gleiche Problem beschreibt. Das lässt vermuten, dass es sich nicht um einen Einzelfall handelt.
Meine klare Meinung:
Finger weg von diesem Anbieter – das Risiko, sein Geld zu verlieren, ist aus meiner Sicht sehr hoch.
I strongly advise against depositing any money with PU Prime.
On March 2, 2026, I transferred 1,000 EUR to the IBAN provided by PU Prime. My bank has officially confirmed that the funds were successfully received by the beneficiary. A recall request was initiated, but it was rejected by the recipient, and the funds are now reported as “no longer available.”
Despite these clear facts, PU Prime claims that the deposit has “failed” or was not received.
This directly contradicts the official written confirmation from my bank.
In my view, this is a serious breach of trust and completely unacceptable.
Major concerns:
The deposit is described as “failed” even though the money was received
A refund was actively rejected by the recipient
Customer support only provides generic responses without any real clarification
I have also found that another user on Trustpilot describes the exact same issue, which suggests this is not an isolated case.
My conclusion:
Stay away from this company – the risk of losing your money is extremely high.
2 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Harald Hundemer,
Thank you for sharing your feedback.
We understand how concerning this situation may be and would like to clarify the matter. Based on our records, the deposit transaction was not successfully completed, and the funds did not reach our platform. In such cases, the transaction is typically aborted or reversed within the banking/payment process before being credited to the recipient.
Please note that PU Prime does not have the ability to reject or retain funds that have not been received into our system. As the transaction did not arrive on our end, we kindly recommend that you follow up directly with your bank or payment provider for further investigation and clarification regarding the status of the transfer.
We understand your concerns regarding the information provided and encourage you to liaise with your bank, who will be able to trace the transaction path and provide a definitive update.
If you require any additional assistance from our side, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency and to supporting clients throughout all transaction related inquiries.
Kind regards,
PU Prime Team
update
Update:
It has now been more than two weeks since this issue began and despite being informed that my case is “under investigation,” I have still not received any concrete update, explanation, or timeline for resolution.
PU Prime initially acknowledged the matter and stated that it had been escalated, but since then, there has been no meaningful communication or progress shared with me.
Given the significant amount involved (approximately €138,000), this prolonged lack of transparency and responsiveness is extremely concerning.
I have made multiple formal requests for:
• A detailed breakdown of the trades considered non-compliant
• A clear justification for the full cancellation of my profits
• An update on the status of their investigation
To date, none of these have been provided.
At this stage, I am left with no choice but to continue documenting this situation publicly and to consider further escalation.
I remain open to resolving this matter amicably and will update this review should PU Prime provide a clear and fair resolution.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Hugo Amati,
Thank you for sharing your feedback.
We understand your concerns regarding the response timeline and your request for further clarification, and we sincerely apologize for any delays in communication.
As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, specific account-related details cannot be disclosed in a public forum. However, please be assured that all account reviews, including those related to trading activity, are conducted in accordance with the Client Services Agreement and applicable regulatory requirements.
If you have not yet received a response, we kindly encourage you to follow up directly with our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com for additional assistance.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
Broker Fraudolento
Broker Fraudolento, mi ha chiuso il conto senza motivazioni bloccandomi i MIEI SOLDI , come scusa hanno dato abuso di bonus che io non ho mai sbloccato, hedging che non ho mai fatto e trovo sia una pratica per perdere in fretta i tuoi soldi, sconsiglio vivamente questo broker , sarò costretto a segnalarlo tramite i miei legali agli enti regolatori del loro paese
20 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Gentile Generoso Di Benedetto,
La ringraziamo per aver condiviso il suo feedback.
Comprendiamo la gravità delle sue preoccupazioni e ci dispiace per la frustrazione causata. In qualità di broker regolamentato, PU Prime opera secondo rigorosi standard di conformità e riservatezza; pertanto, non siamo in grado di discutere dettagli specifici del conto in un forum pubblico.
Le assicuriamo che tutte le revisioni dei conti, comprese quelle relative all’utilizzo delle promozioni e all’attività di trading, vengono effettuate in conformità con il Client Services Agreement e con i requisiti normativi applicabili.
Prendiamo molto seriamente tutte le segnalazioni dei clienti e rimaniamo impegnati a mantenere un ambiente di trading equo e trasparente. Se desidera ulteriori chiarimenti o una revisione dettagliata del suo caso, la invitiamo cortesemente a contattare il nostro Trading Support Team all’indirizzo trading@puprime.com
utilizzando l’email registrata. Il nostro Customer Care Team è inoltre disponibile tramite Live Chat o via email all’indirizzo info@puprime.com.
La ringraziamo per la comprensione e per averci dato l’opportunità di affrontare le sue preoccupazioni.
Cordiali saluti,
PU Prime Team
Dear PU Prime Support Team,
Dear PU Prime Support Team,
I am writing to follow up on my account, which has been under restriction and pending withdrawal processing for over one week now.
Account number :27297397
ID Last Digits: 6050
Despite multiple attempts to contact your team, I have not received any meaningful response or update regarding my case. This level of silence is unacceptable for a regulated broker.
I kindly request an immediate update on:
The status of my account investigation
The reason for the restriction
The timeline for resolving my withdrawal request
Please note that if I do not receive a clear response within 48 hours, I will have no choice but to escalate this matter to the relevant financial regulatory authorities and publicly report the issue.
I expect a prompt resolution....I have sent you over 100 emails but you keep saying that the matter is under investigation...........you keep telling me that my account manager will reach out, for a whole week, he or she has not reached out, you should solve my problems within 48hrs , failure to do so, I'll escalate the matter to the regulators
13 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Wisey,
Thank you for bringing this matter to our attention.
We understand your concerns regarding your account and the status of your withdrawal request, and we sincerely regret the frustration caused by the delay and lack of updates.
As a regulated broker, PU Prime operates under strict compliance and review procedures. In certain cases, accounts may be placed under review to ensure adherence to regulatory requirements. While these processes are necessary, we acknowledge that timely communication is equally important and are continuously working to improve in this area.
To further assist you, we have arranged for your Account Manager to reach out to you directly and provide additional clarification and support.
For further updates or assistance, you may also contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is available via Live Chat or at info@puprime.com.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
PU Prime Team
Cancelation of plan 😭
I started planning to trade in pu prime and now when I look at the reviews of the broker my all trust is gone . There are so many issues in withdrawal .when I check it the broker takes peoples hard earn money , when I check the reviews on the past days I didn’t see a good review , it’s so disappointing , when u check the replies of the pu prime all replies are same there is no solution, I changed my plan i never ever going to trade with this broker .
16 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Fox sir Ahammed Ihsan,
We sincerely apologise for the experience you recently encountered and regret that it did not meet your expectations. Your feedback is important to us and we take such concerns seriously as part of our ongoing efforts to improve.
Feedback such as yours plays a valuable role in helping us identify opportunities for improvement and refine the overall client experience.
We would appreciate the opportunity to understand your situation in more detail and work towards a suitable resolution. You may reach us at info@puprime.com or connect with our Customer Care Team via Live Chat on our official website using your registered account details.
We remain committed to addressing your concerns through the appropriate channels and ensuring a more positive experience moving forward.
Kind regards,
The PU Prime Team
Bad!
My experience with PU Prime has been extremely frustrating, especially regarding withdrawals and account verification.
Although my account was already verified for both proof of identity and proof of address, my withdrawal attempts were repeatedly blocked.
Communication from support was often confusing and inconsistent, with different instructions given at different times.
While trading itself works, the withdrawal and verification procedures need significant improvement in clarity, consistency, and customer support communication.
I hope PU Prime improves transparency and simplifies its withdrawal process for future clients.
------------------------------------------------------------
La mia esperienza con PU Prime è stata estremamente frustrante, soprattutto per quanto riguarda i prelievi e la verifica dell’account.
Nonostante il mio account fosse già verificato sia per il documento d’identità che per la prova di indirizzo, i miei tentativi di prelievo sono stati ripetutamente bloccati.
La comunicazione da parte dell’assistenza è stata spesso confusa e incoerente, con istruzioni diverse fornite in momenti diversi.
Sebbene la parte di trading funzioni, le procedure di prelievo e verifica necessitano di un significativo miglioramento in termini di chiarezza, coerenza e comunicazione con il cliente.
Spero che PU Prime migliori la trasparenza e semplifichi il processo di prelievo per i futuri clienti.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Francesco De David,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how important a smooth withdrawal and verification process is for our clients.
Upon review, it appears that multiple accounts were created under your profile. In accordance with our Client Services Agreement, clients are permitted to maintain only a single account. As a result, this situation may have impacted the processing of your withdrawal request and contributed to the confusion experienced.
Please be assured that our team is currently handling the matter. We will continue to keep you updated via email with clear guidance and next steps.
We also appreciate your comments regarding communication and will take them into consideration as we work to improve clarity and consistency in our support services.
Should you require any further assistance, please feel free to contact our Customer Care Team via Live Chat or at info@puprime.com.
Kind regards,
PU Prime Team
Und wo ist mein Geld?
Du überweist Geld … das unterwegs verloren geht … Die Banküberweisung erfolgt fast sofort. Und dennoch scheint das Team von PU Prime nicht in der Lage zu sein, das Geld aus deiner Überweisung zu finden und es auf dein Konto einzuzahlen. Du wendest dich an den Kundenservice – und was passiert? Man sagt dir, du sollst 1–3 Tage Geduld haben, und dann bittet man dich ständig um Kontoauszüge. Du schickst sie, und es passiert nichts. Ich habe keinen runden Betrag überwiesen – also ist er natürlich noch leichter zu finden, wenn man will. Ein Broker, den man meiden sollte... dein Geld kannst du auch selbst verlieren, durch schlechte Entscheidungen bei Transaktionen... du brauchst keinen Broker, der dein Geld „verschwinden“ lässt...
And your answer is completely wrong. Your workers do not seem to make a difference between an IBAN from a country and from another one. THE money which came in was from a private account if mine. Easy to prove. I will send the case to the competent authorities, because what you do is not acceptable.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Sehr geehrter Joh,
vielen Dank für Ihr Feedback.
Wir verstehen, dass diese Situation besorgniserregend gewesen sein kann, und möchten den Sachverhalt gerne klarstellen. Nach Prüfung wurde Ihre Einzahlungstransaktion nicht erfolgreich abgeschlossen, und der Betrag wurde noch am selben Tag auf Ihr Bankkonto zurückerstattet.
Bitte beachten Sie, dass in Fällen, in denen eine Transaktion nicht erfolgreich verarbeitet werden kann, die Gelder automatisch vom Zahlungsanbieter oder Banksystem zurückgebucht werden. Zu keinem Zeitpunkt wurden die Gelder von unserer Seite einbehalten oder zurückgehalten.
Wir danken Ihnen für Ihre Kooperation bei der Bereitstellung der angeforderten Informationen, die es uns ermöglicht hat, den Transaktionsstatus zu prüfen und zu bestätigen. Sollten Sie weitere Fragen haben oder Unterstützung benötigen, wenden Sie sich bitte jederzeit an unser Customer Care Team über den Live-Chat oder per E-Mail an info@puprime.com.
PU Prime bleibt bestrebt, Transparenz zu gewährleisten und unsere Kunden während aller Transaktionsprozesse bestmöglich zu unterstützen.
Mit freundlichen Grüßen
PU Prime Team
SCAM Alert PU PRIME They are a scam Broker!!!
DO NOT TRUST PU PRIME! They are a scam broker that steals profits from successful traders!!!
PU prime company they stole my money when I want withdrawal my money 35000 USD stolen PU prime please people don't work with this trading broker they are scamming people for the money withdrawals
Stay away from PU prime!!!!!
9 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Klant,
Thank you for your feedback.
We understand your concerns regarding your withdrawal request and account balance. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to discuss specific account details in a public forum.
Please be assured that all withdrawal requests and account related reviews are conducted in accordance with Client Services Agreement and applicable regulatory requirements.
If you would like further clarification or a more detailed review, we kindly invite you to contact our Trading Support Team at trading@puprime.com using your registered email address. Our Customer Care Team is also available via Live Chat or at info@puprime.com for additional assistance.
We appreciate your understanding and the opportunity to address your concerns.
Kind regards,
PU Prime Team
Serious Concerns Regarding Withdrawals and Customer Support
Subject: Serious Concerns Regarding Withdrawals and Customer Support
I have been trading with this company since November 2025 (UID: 1354710), and my experience has recently become extremely disappointing.
While earlier withdrawals were processed without issues, over the past few months my withdrawal requests have been repeatedly rejected without any clear explanation. This lack of transparency is very concerning for any trader.
What is even more frustrating is the complete lack of communication. My Relationship Manager has been unresponsive for over three months despite multiple follow-ups. For a company that claims to operate under regulatory oversight, this level of support is simply unacceptable.
Delays in withdrawals, combined with poor customer service, raise serious concerns about reliability and trust. As a client, access to your own funds should never become this difficult.
I sincerely hope the company addresses these issues promptly and improves both its withdrawal process and customer support standards.
26 lutego 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Amit Sarda,
Thank you for sharing your feedback.
We understand your concerns regarding your recent withdrawal experience and the communication you have received. Please accept our sincere apologies for any frustration caused.
As a regulated broker, PU Prime processes all withdrawal requests in accordance with our Client Services Agreement and applicable regulatory requirements. However, we acknowledge that clear and timely communication is essential, and we regret that this has not met your expectations.
To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly and provide further clarification and assistance. We kindly ask for your patience while our team follows up with you.
In the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address so your case can be prioritized. Our Customer Care Team is also available via Live Chat or at info@puprime.com for any immediate assistance.
We appreciate your patience and the opportunity to improve your experience.
Kind regards,
PU Prime Team
I am sharing my experience with Pu prime
I am sharing my experience with PU Prime regarding a serious issue with fund withdrawal.
I deposited USD 600 from my personal bank account and traded normally. My account balance reached approximately USD 1600. After this, my account was suddenly terminated with allegations of “arbitrage trading.”
I did not use any bonuses, did not engage in fraud, and all funds were deposited from my own bank account.
PU Prime did not provide any specific evidence to support their claim (such as trade IDs, execution logs, or price discrepancies). Despite multiple requests, no detailed explanation has been given.
Following my complaint, they returned only USD 300 and have withheld the remaining USD 1300 without justification.
My case was escalated internally, and I was told an account manager would contact me, but I have received no response since.
I have now escalated the matter to the Financial Commission and am pursuing a payment dispute through my bank.
I am still open to resolving this matter and request that PU Prime provide evidence for their claims or return the remaining funds.
I will update this review if the situation is resolved.
6 marca 2026
Opinia niezależna
Odpowiedź od PU Prime
Dear Cravz,
Thank you for sharing your feedback.
We understand your concerns regarding your account and withdrawal request. As a regulated broker, PU Prime operates under strict compliance and confidentiality standards. For this reason, we are unable to disclose specific account details in a public forum.
Please be assured that all account reviews, including those related to trading activity, are conducted in accordance with Client Services Agreement and applicable regulatory requirements. Any actions taken are based on established policies and follow a detailed review process.
We sincerely regret any frustration caused by the situation and any delay in communication. To ensure your case is properly reviewed and addressed, we have arranged for your Account Manager to contact you directly to provide further clarification and assistance. We kindly ask for your patience while our team follows up with you.
In the meantime, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address so your case can be prioritized and reviewed in detail. Our Customer Care Team is also available via Live Chat or at info@puprime.com for additional support.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
PU Prime Team
Mala experiencia con ese broker
Mala experiencia con ese broker. Hice un retiro 8 veces y fue rechazado lo intenté de muchas maneras. Hice el deposito por usdt y no me fue posible retirar mi dinero. No recomiendo ése broker (NO PAGA)!!!!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Estimado Carlos Andres,
Gracias por compartir sus comentarios.
Entendemos sus preocupaciones con respecto a su experiencia de retiro.
Como broker regulado, PU Prime realiza todas las revisiones de retiros de acuerdo con nuestro Acuerdo de Servicios al Cliente y las políticas aplicables, con el fin de garantizar la seguridad e integridad de todas las transacciones.
Para asegurar que su caso sea revisado y atendido adecuadamente, hemos organizado que su Account Manager se ponga en contacto con usted directamente para brindarle mayor aclaración y asistencia. Le pedimos amablemente su paciencia mientras nuestro equipo se comunica con usted.
Mientras tanto, para ayudarnos a comprender mejor su situación, le invitamos a ponerse en contacto con nuestro equipo de Atención al Cliente a través del Live Chat o en info@puprime.com, donde estaremos encantados de asistirle.
Seguimos comprometidos a resolver cualquier inquietud legítima y a garantizar un entorno de trading transparente y seguro.
Saludos cordiales,
Equipo de PU Prime
Je trade avec Pu Prime comme principal…
Je trade avec Pu Prime comme principal broker depuis 4-5 ans maintenant.
Jusqu’à maintenant rien à redire, en comparaison à Axi ou StarTrader, les retraits sont beaucoup plus rapides en crypto, généralement reçus dans l’heure après le retrait ou dans la journée.
Et l’avantage majeur de PU Prime, c’est qu’ils ont des serveurs MetaTrader partout dans le monde, étant a Dubai, je n’ai jamais ressenti aucune latence depuis le debut. Ce qui offre des conditions de trading parfaite, je recommende !
6 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Cher Romain Guillot,
Merci pour votre confiance continue et pour avoir pris le temps de partager votre expérience.
Nous sommes ravis d’apprendre que vous tradez avec PU Prime depuis plusieurs années et que votre expérience est restée constamment positive. Nous sommes particulièrement heureux de savoir que vous avez bénéficié de la rapidité de nos retraits en cryptomonnaies ainsi que de la fiabilité de notre exécution.
Nous sommes également heureux que notre infrastructure mondiale de serveurs MetaTrader vous ait permis de bénéficier de conditions de trading stables et à faible latence. Offrir un environnement de trading fluide à nos clients dans le monde entier est l’une de nos priorités principales.
Votre recommandation compte beaucoup pour nous et nous vous remercions sincèrement pour votre soutien. Si vous avez besoin d’assistance, n’hésitez pas à contacter notre équipe du service client via le Live Chat ou à l’adresse info@puprime.com.
Cordialement,
Équipe PU Prime
Der Partner von PuPrime, AutoCopyFx
Der Partner von PuPrime, AutoCopyFx hat eine eigene Website. Die Website wurde von einem anderen Anbieter kopiert. Die Zahlen die sie dort veröffentlichen sind gefälscht. Im Impressum stand eine Lizenznummer und eine Adresse in London. Diese Lizenznummer war ebenfalls nur ausgedacht. Als ich ihn dann telefonisch mit dieser Lüge konfrontiert habe, dass eben dies alles gefälscht ist, hat er diese Informationen im Impressum gelöscht. Mittlerweile hat er sich neue Informationen ausgedacht und den Sitz auf den Marshall Islands angegeben. Fortsetzung folgt...
5 kwietnia 2026
Opinia niezależna
Odpowiedź od PU Prime
Sehr geehrte Adriana Serafin,
vielen Dank für Ihr Feedback.
Wir nehmen solche Angelegenheiten sehr ernst. Wir möchten jedoch klarstellen, dass AutoCopyFx kein offizieller Partner und kein mit PU Prime verbundener Service ist. Wir raten unseren Kunden dringend, vorsichtig zu sein, wenn sie mit Drittanbietern oder Personen interagieren, die eine Verbindung zu unserem Unternehmen behaupten.
PU Prime unterstützt oder kontrolliert keine externen Websites, Dienstleistungen oder von Dritten veröffentlichten Informationen. Ebenso tolerieren wir keinerlei irreführende Darstellungen oder den Missbrauch unseres Markennamens.
Sollten Sie der Meinung sein, dass unser Markenname missbräuchlich verwendet wurde oder Sie von Personen kontaktiert wurden, die eine Verbindung zu PU Prime behaupten, bitten wir Sie, uns dies mitzuteilen. Bitte wenden Sie sich mit allen relevanten Informationen an unser Customer Care Team über den Live-Chat oder per E-Mail an info@puprime.com, damit wir den Vorfall weiter untersuchen können.
Wir danken Ihnen, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben, und empfehlen allen Kunden, vorsichtig zu sein und Informationen stets über offizielle Kanäle zu überprüfen.
Mit freundlichen Grüßen
PU Prime Team
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