I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
Reakcja na opinię
Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Zobacz więcej
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Wulkanizacja
- Sklep z hamulcami
- Sklep z akumulatorami
- Stacja kontroli samochodów
- Naprawa samochodów
- Ustawianie zbieżności kół
O Protyre Autocare - Kilmarnock
Napisane przez firmę
Napisane przez firmę
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Dane kontaktowe
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Zjednoczone Królestwo
- 01563 531967
4,4
Doskonała
813 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Keeping to the time u book ie I was…
Keeping to the time u book ie I was nearly 2hrs waiting beyond my booking
23 października 2024
Odpowiedź od Protyre Autocare - Kilmarnock
Dear John Banks,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Prices are reasonable and the staff are…
Prices are reasonable and the staff are always very pleasant and helpful
23 października 2024
2nd visit
Service was fast, I even added an extra tyre to my order last minute and the best price I could get for quality tyres.
16 października 2024
Very good service easy to deal with…
Very good service easy to deal with this company
16 października 2024
Odpowiedź od Protyre Autocare - Kilmarnock
Dear Mr Templeton,
Thank you for leaving us a review and we're sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager and he will be in touch to discuss your experience in further detail.
Kind regards,
Eddie
Customer Care - Protyre
Puncture repair timescale
Booked a puncture repair at 9.am for 1pm same day, arrived 12.50 pm car didn’t enter bay until 13.45 and that was when I questioned time scale, nearly a hour later than appointment, told 2 men down, but you knew that when I booked appointment,you had my number could have rang and said running late, but all I got was moaning about had no breakfast or dinner break from desk.
Shame but I am the paying customer at end of day, that’s not my problem
16 października 2024
Odpowiedź od Protyre Autocare - Kilmarnock
Dear John Duffy,
Thank you for sharing your concerns. We are sorry to hear that you are not happy with your recent visit to our Kilmarnock branch.
We have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Was having trouble finding correct make…
Was having trouble finding correct make and size of tyre for my Suzuki Swift Sport. Protyre Kilmarnock found,supplied and fitted them the same day at a great price 🙂
16 października 2024
Long wait
The appointment was for 11am and waited for just over an hour for 1 tyre change to be completed.
9 października 2024
Odpowiedź od Protyre Autocare - Kilmarnock
Dear Michael Sharpe,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
New Tyres & Wheel Balancing
Great customer service from Alan the manager. He kept me updated with job progress at all times.
9 października 2024
Friendly and helpful staff
2 października 2024
Poor customer Service by office staff
Poor customer Service by office staff, phone was slow to answer and while waiting to have tyres fitted the phone was totally ignored no fewer than six times. Tyre fitting was perfect and the fitter was professional a check of the wheel studs after fitting show then at the correct torque and pressures equally balanced
2 października 2024
Odpowiedź od Protyre Autocare - Kilmarnock
Dear Mr Smith,
Thank you for sharing your concerns with us.
We have notified the Area Manager of this who will look into this matter and will make contact with you in due course to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
No hassle
No hassle, no nonsense, no doom and gloom and oh this is going to be expensive. Job done without hassle and quickly.
2 października 2024
Garage was helpful and efficient after…
Garage was helpful and efficient after unexpected burst tyre
25 września 2024
Only 3 technicians on duty on a busy…
Only 3 technicians on duty on a busy day. Waited 2 hour to get a puncture done. Manager and fitter very helpful and courteous, but everyone waiting for ages. You will lose customers if you do not increase staff levels. However on reflection the service and courtesy I received on this, and previous occasions compensated for the wait.
25 września 2024
Odpowiedź od Protyre Autocare - Kilmarnock
Dear Chris Lafferty,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The member of staff that dealt with me…
The member of staff that dealt with me was friendly, helpful and professional.
18 września 2024
Quick and easy service
Quick and easy service. I ordered my tires online and had them fitted the next day.
11 września 2024
I already amended my last submission to…
I already amended my last submission to 5 stars, and commended Alan for his follow up to a previous gripe that I had
4 września 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.