Protyre Autocare - Great Dunmow Recenzje 

1166
Wynik TrustScore: 4.5 na 5

4,6

Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB


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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... Zobacz więcej


Informacje dotyczące firmy

  1. Wulkanizacja
  2. Sklep z hamulcami
  3. Sklep z akumulatorami
  4. Stacja kontroli samochodów
  5. Naprawa samochodów
  6. Ustawianie zbieżności kół

Napisane przez firmę

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Dane kontaktowe

  • Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, Zjednoczone Królestwo

  • 01371 873717

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(1166)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32 618

Napisz recenzję
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Oceniono na 5 z 5

Can happily recommend this company as…

Can happily recommend this company as my experience recently with an MOT ended up a bit of a shock as my car failed.
The work was done efficiently and I was very glad that they re MOT'd and I know have a fully fit car.
Although an unexpected repair bill is never a good bit of news, the cost was fair and the work carried out quickly.

6 kwietnia 2026
Oceniono na 3 z 5

It was for an MOT so not much to review…

It was for an MOT so not much to review really. Apart from my interaction with the customer services. All ok at booking in. Said they would phone when ready. That never happened. Had my phone on me all day. No missed calls or voicemails. So left it over 4 hours after my appointment time, five hours after dropping the car off and went to collect. I was told they tried to call but didn't get through. If they did bother to try they didn't try very hard. I was then told I would have got an email... I wasn't expecting an email, I was expecting a call. As a woman it is not my first experience of being patronised by a man working in a garage.

6 kwietnia 2026
Logo Protyre Autocare - Great Dunmow

Odpowiedź od Protyre Autocare - Great Dunmow

Dear Kerrie Hobson,

Thank you for notifying us of your concerns regarding the level of customer service received. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Oceniono na 3 z 5

Keen prices, mostly OK personal serrvice.

The online booking service is good and the practical service given in the work bays is also good in my exeprience. Pricing is competetive - staff attitudes in the shop vary from very friendly and helpful to unhelpful almost to the point of obstructional, depending on the individual you have to deal with on a particular day - which somewhat takes the shine off the experience.

27 marca 2026
Logo Protyre Autocare - Great Dunmow

Odpowiedź od Protyre Autocare - Great Dunmow

Dear David Arlette,

Thank you for leaving us a review. 

We are pleased that you find the online booking service, prices and the work carried out by the team in centre to be good. However, we are sorry to hear that you have received varying levels of customer service. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Oceniono na 5 z 5

Stress free

Have been a lifesaver with constant tyre issues. Henry and team have always been happy to help! Fingers crossed now all sorted for a while. Thanks for making a very stressful time less stressful. 5*

18 marca 2026
Oceniono na 5 z 5

Great service

Great service, all very good. The guys are quick, thorough and a good price too.
They are also very good at dealing with problem people, as I witnessed. They deserve a medal for dealing with some entitled people. They’re doing a fab job, keep it up, guys!

18 marca 2026
Oceniono na 5 z 5
Logo Protyre Autocare - Great Dunmow

Odpowiedź od Protyre Autocare - Great Dunmow

Dear Mr Keast

We appreciate you taking the time to leave us this 5-star review.

We are delighted to hear that you were happy with our helpful and friendly staff at our Great Dunmow branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Oceniono na 5 z 5

Top marks to Henry and Tate

Pot hole wrecked yet another tyre which was beyond repair. Turned up unannounced at the Dunmow centre and was greeted by Henry who took my details and started to process immediately. It was 11:00 on Saturday morning so I expected a wait.Henry informed me that there was a 60 min. wait time. Tate started to deal with the tyre within 30 mins and was kind enough to show me the damaged tyre. All done within 45 mins and my replacement Goodyear was a reasonable price too. Efficient and friendly service and hats off to Henry and Tate who were both stars and had me on my way swiftly. Would recommend.

28 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

MOT Test

Easy to book a test at a time to suit online at a reasonable price. Test conducted promptly while I waited. Coffee and other drinks provided FOC. Good experience.

23 lutego 2026
Oceniono na 5 z 5

Reliable and quality work

We have cars Mot and service here and have done for a few years now. The quality of work is great and they always give good advice on options. Their customer service has improved greatly with prompt answering of calls and someone being at the reception desk.

19 stycznia 2026

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