ProKit UK Recenzje 

189
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had been let down badly by another company. Rang the sales team and they promised delivery within 12 days. True to their word the shirts were delivered to me in the time frame stated. Excellent custom... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have used ProKit UK for secondary school PE kit and football kit and have ordered each year for the past 4 years. The quality, service, and delivery time are all first rate. The communication with... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

What a real shame when items are defective, they use every tactic in the book to try and stop you sending the items back. First they offered £5 voucher off next order. After refusing this, they offere... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą sportową

Napisane przez firmę

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

189 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 92% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(189)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

My son joined a new team UPR and needed…

My son joined a new team UPR and needed the kit quickly, ProKit were great and made the process very easy, thanks again guys much appreciated.
Eddie - Upminster

1 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi, Thanks for your review and we are glad you are happy with our service! We look forward to serving you again in the future.

Oceniono na 5 z 5

Winning Result with ProKit

ProKit helped us out very last minute for a kit and printing after we were let down last minute.
I have to say the whole team from start to finish were excellent and communication through the process was exceptional. The kit as arrived a week earlier than expected and in great order.
Great team and would recommend them to any club/team in the future and we shall be 100% having further conversations with ProKit on further business with the club.

13 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi, Thanks for your review and we are glad you are happy with our service! We look forward to serving you again in the future.

Oceniono na 5 z 5

Brilliant customer service!

Ordered a few times from them and they have always delivered my items in good time! The customer service is brilliant, they are very quick to respond to any queries and happily adjusted my order when I needed to. It’s a shame other companies don’t show such good customer service!

9 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 5 z 5

Footy kit class

Amazing quality kit

6 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 5 z 5

Full football Kit plus 2 coaches…

Full football Kit plus 2 coaches jackets arrived on time, was exactly as requested including the customisation. Quality good and priced well.

26 października 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 5 z 5

Very friendly service

Very friendly service.
Got the wrong size football shin pads and they were very obliging in letting us come back a week later and try another pair and was able to swap them.

4 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 5 z 5

Great service from Pro Kit ordered some…

Great service from Pro Kit ordered some training wear and it came really quickly. There were a few items that didn’t fit and Pro Kit were so helpful when it came to me returning those items - will use again going forward !
Lee

23 października 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 5 z 5

Great communication about items and…

Great communication about items and great turn around time.
My only complaint was I asked the courier to leave my parcel in a safe place which I informed them and was left in plain view by my front door.

31 października 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 5 z 5

Best the in business in terms of…

Best the in business in terms of customer service even when orders needed to corrected adjusted, they were brilliant. Thanks

10 października 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 4 z 5

Great products but a long wait for…

Great products but a long wait for delivery.

3 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

All Club Shop items are 14-21 working days due to them being custom made with embellishment on the products for your order.

We look forward to serving you again in the future.

Oceniono na 5 z 5

I have got to say I have the best…

I have got to say I have the best shopping experience I've ever had customer support was very fast and helpful and helped me with all my questions

2 listopada 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review and we are glad you are happy with our service!

We look forward to serving you again in the future.

Oceniono na 1 z 5

Items cannot be returned! Pathetic experience

First, my items arrived after 6 weeks of waiting. Now the jacket is small for my son, but they rejected the return, since it has the school emblem, which was the point for buying it anyway! I never had such pathetic experience in online shopping. It hurts to have lost so much of money, that too for an overpriced rain jacket!

5 października 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review.

As shown online any items which are embellished with a club badge or printing are exempt from returns and this is clearly shown on the product page and on our terms and conditions.

Oceniono na 1 z 5

Messed up two orders now

This is the second order that prokit have messed up now. This was a 6 item order for our managers presentation, I ordered this on the 16th July, with a lead time of 10-14 days. After 24 days I called and chased and the next day got a confirmation with dpd, the next day I had a message from dpd to say it’s delayed. After trying to get through to profit which is a stressful challenge as the phone lines cut you off, they told me it had been lost and to call back in 7 days as they have to await a refund whilst dpd look for the parcel. This was after an email saying I would have it midweek the following week.

Well another 10 days later I called 9 times to then be told I can re order and they will refund me when dpd refund them?
My presentation has been and gone weeks ago, I’m not re ordering as I will have to pay twice. The people on the end of the phone are useless and do not call back, and they also do not respond to emails.
Considering this is the second time as the first time they completely messed our order up, I will be speaking with our football club and asking to get a new supplier.

7 września 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review.

Unfortunately our courier (DPD) lost your parcels and we quickly claimed for them and organised replacements.

We have a good and long standing relationship with Heybridge Swifts and hope that continues after speaking to the club and they love our service and products.

Oceniono na 1 z 5

Slow, misleading & won't reply

Ordered a couple of items, order confirmed by Prokit then I receive an email 10 days later saying it's only just been ordered from Macron ie they took 10 days to work out that they didn't have it in stock, estimated DISPATCH date another 17-20 days after that. I just want to cancel the order because we've long since accessed the items elsewhere but the phone line cuts off and they won't reply to my emails or even acknowledge them. So I'm putting this here in the hope that they will respond. Not impressed and will think carefully about using them in the future.
Update 19/09/23 - dreadful. They take far longer than initially stated to source the items and won't tell you when they don't have them in stock, and then you cannot get hold of them on the phone and they simply don't respond to repeated emails. I would avoid using them unless you absolutely have to. Rubbish service.

12 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Scamming website.

Scamming website.
I've ordered a teamwear jersey last month, and they claimed that the jersey will be delivered between 5-10 July. However I still cannot receive any updates recently. When I sent an email for enquiry, there was NO response at all!!!

18 lipca 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Apologies for this, please can you send us an email over to internetsales@prokituk.com along with your order number this will start with 100004**** and we will look into this for you.

Oceniono na 5 z 5

Football Kit and accessories

Great service and competative prices. Nothing is too much trouble. The only place to shop for your football needs in my opinion. Thanks Guys

21 lutego 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Oceniono na 5 z 5

Been using Prokit for many years now

Been using Prokit for many years now, very helpful, super quick printing turnaround and helped me out by rushing stuff through on numerous occasions lately! Cheers Phil

17 stycznia 2023
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Oceniono na 5 z 5

Amazing customer service

Amazing customer service! Quick response and check of stock before I ordered for express delivery!
Thank you!

14 grudnia 2022
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Oceniono na 5 z 5

To be honest I can’t fault this…

To be honest I can’t fault this company, and after seeing some reviews I questioned about ordering from them, the items I ordered were delivered the next day even though I chose standard delivery, product was in stock, and price was excellent. Thank you

25 listopada 2022
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Thanks for your review of us, we look forward to serving you again.

Oceniono na 2 z 5

Bought a pair of boots for my sons…

Bought a pair of boots for my sons birthday, 3 weeks in advance. They were too small for him. Seller would not exchange or return the boots as they have a very short returns policy, 14 days - most retailers are 30 days. Refused to move from this. Would never use again myself, if you are buying gifts from these guys make sure you buy a week before and return straight away if not suitable.

3 listopada 2022
Opinia niezależna
Logo ProKit UK

Odpowiedź od ProKit UK

Thanks for your review of us, unfortunately our terms and conditions as shown online for returns/exchanges are 14 days from date of delivery being received.

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