This is a 5 star company! Knowledgeable and very helpful, with great pricing and the willingness to go the extra mile. We have bought two projectors from them - Viewsonics -for church use, here at Gos... Zobacz więcej
Reakcja na opinię
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I purchased a projector and paid for next day delivery. I did not receive my order and could not contact anyone. After a week I was finally told a dispatch date could not be given so I requested can... Zobacz więcej
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We bought four Epson projectors from Just Projectors and dealt with Operation Manager, Peter Tucker. Unfortunately, two of the four projectors are faulty even after 'repair' by Epson. Like the other t... Zobacz więcej
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Extremely helpful staff advised on which screen was the most appropriate for our use.
Informacje dotyczące firmy
- Dostawca sprzętu audiowizualnego
- Konsultant ds. audiowizualnych
- Wypożyczalnia sprzętu audiowizualnego
- Naprawa sprzętu audiowizualnego
- Sklep z kinem domowym
- Sklep TV
Napisane przez firmę
NEW OWNERSHIP FROM 18 DEC 2025. Dataflow AV Ltd have purchased the projectors.co.uk website and domain from the liquidators of Cyntech Trading Ltd. Our aim is to offer excellent customer service as we do with projectorpoint.co.uk - rated 4.9 on Trustpilot. Buy the best projectors for schools, meeting rooms, home movies, presentations on the go and much more. We stock all of the main manufacturers (Epson, Sony, BenQ, Optoma, Acer just to name a few) and can offer expert impartial advice and excellent service after the sale too.
Dane kontaktowe
2A High Street, TW11 8EW, Teddington, Zjednoczone Królestwo
- 0800 066 8151
- sales@projectors.co.uk
- www.projectors.co.uk
3,6
Średnia
660 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Not impressed
First of I would like to say they were very helpful at the beginning when I need information about a buying the projector. Unfortunately, that’s where it ended. After purchasing the Epson EB-FH52 projector the HDMI port stopped working correctly, making the fan create a loud cracking noise whenever it was plugged in, this was on my first setup. As the projector was only a few days old, I contacted them straight away with the issue. First it took them 3 days to reply, just to say my problem had been logged with them. On day 6 they replied with “The best thing for me to do was contact Epson directly myself” I found this very odd as I had brought it directly from them, not Epson. I also asked on two occasion what would happen if it was faulty/broken, would they replace it, they did not reply to this question. After waiting days to see if I would get an answer, I contacted Epson directly myself. After many calls and technical question later Epson replaced the projector. All in 22 days later I was finally able to use my it. Might need to beware if you have problems, you will be asked to sort it out yourself.
5 stycznia 2022
Opinia niezależna
Odpowiedź od Just Projectors
Michael, I have investigated your concerns, sorry that you had a faulty projector.
You received the projector on the Thurs 2/12 and we received an email on Friday the 3/12 at 10.56. You claim we took 3 days to respond. We responded the next working day which was the 6/12 at 15:29 due to us not working at the weekend. I consider that 3 day delay is acceptable as it actually as only one working day.
We asked you to contact Epson directly as they fault find new projectors as often it can just be a familiarisation issue with the projector i.e. human error. This is standard procedure within this industry to avoid unnecessary returns and to fix issues asap.
On the 6th I believe you contacted Epson and followed the standard procedure. On the 9th you had not heard anything so you contacted us again. We asked you within 8 mins of your email to send us the original email you sent to Epson so we could escalate it with their service dept. Two minutes later you responded. We sent an email to Epson escalating it to the service dept and our account manager to ensure that this had higher priority. Our Epson account manager then gave us further information how to escalate it which we forwarded to you on Friday 10th,
I do appreciate that this took 22 days of which 16 were working days.
I do feel that we could have offered a swap out in this case once the fault had been diagnosed as a genuine default rather than user error and this would have saved 5 days in the process but we did not hear from you after the 10th and were not aware that there had been a delay. We do need in future to get Epson to keep us more in the loop so we are aware as to how long things have taken this would ensure that any delay was not unacceptable.
Excellent
Excellent, spoke with Ross, he was very very helpful. Bought a projector, not arrived, but I was so impressed with their customer service I thought I would leave a review before receipt!
5 stycznia 2022
Opinia niezależna
Odpowiedź od Just Projectors
Thanks Liam, very glad you were happy with your purchase
Great advice and customer service
29 grudnia 2021
Odpowiedź od Just Projectors
Thanks for that comment, good to see both the sales team and customer service did a great job.
Excellent Service
This is the first time I have used this company and I will definitely be using them again. The advice from Keith Tucker was invaluable and delivery was fast.
27 grudnia 2021
Odpowiedź od Just Projectors
Thanks Sandy, I will let Keith know you were happy with his advice. I look forward to working with you again.
Ordered a JVC N7 from their website
Ordered a JVC N7 from their website, they had 1 item in stock on the 4th December. On the following Monday I got a message from them:
"I just wanted to make sure you were aware that it says on this product page that it is not available yet - it comes into stock in April 2022."
I didn't see this at all, the website showed "1" in stock.
As it turns out they didn't have one in stock after all. I asked for a refund, and didn't see anything coming back into my account so I had to send another email to prompt them to stop the sale and at that point they did.
Soon after my emails with Just projectors, their website is now showing no stock, and not allowing it to be added to a cart, which is how it should be.
They did offer alternative projectors, but I wasn't interested in a different model and also now doubted their ability to deliver.
Instead, I have now gone to a high street Home Cinema/Hifi supplier and they have sorted the Projector out for me at a great price with more realistic delivery times.
18 grudnia 2021
Odpowiedź od Just Projectors
Hi Christian, I do accept that this was frustrating for you but I do feel that we did state on our website in bold right next to the add to cart button that this was a a pre order for April 2022.
You ordered from us on the Saturday 4th Dec at 5:35 am. You did this via Paypal. We do not work at weekends but on the 6th Dec we sent this email to you.
Hi Christian
Thank you for your order on Saturday,
I just wanted to make sure you were aware that it says on this product page that it is not available yet - it comes into stock in April 2022.
Of course we can keep your order on back order and ship once units become available.
If you were not aware of this and need a quicker solution - I can get one of my colleagues in sales to recommend you an alternative, that is not a problem.
Please let me know how you would like to proceed.
You then replied that you did not want to wait and you could find one on the high street. I believe you spoke to Keith on the phone as well.
We never took your money, as we do not charge Paypal until we know we can fulfil, Therefore there was never a refund due.
I do believe we made it very clear it was not in stock and the one in stock was to allow pre- orders. However since then I have contacted Magento our web platform and we are investing in an upgrade to our checkout that allows pre-orders in a more formal way. This should make life easier for everyone.
In regard to why you could buy it from the high street and we couldn't get it til April is purely a distribution decision by JVC giving their high street shops preferential supply. This does happen sometimes and we did make sure when we got your order that we could not get supply until April.
I'm glad you got the projector you wanted in the end.
Excellent service
So many options it was impossible to work out what I needed. One phone call to just projectors solved all my problems in about 7 minutes.
16 grudnia 2021
Odpowiedź od Just Projectors
That is great that the phone call was a quick and easy answer. We often find it saves time in the process as projectors are much more complicated than they first appear in regard to getting the right spec.
Excellent advice and service with an…
Excellent advice and service with an extremely prompt delivery. Our projector is now up and running and showing first class picture.
15 grudnia 2021
Odpowiedź od Just Projectors
Thanks Denis for the 5 star review. I am glad delivery was prompt, and the quality of the projector is first class.
Friendly service and quick delivery
15 grudnia 2021
Good but could be better
Good, but still waiting for a call from sales after an issue with keystones on projector.
14 grudnia 2021
Odpowiedź od Just Projectors
Thanks Mark. Appreciate the 5 stars
Quality business
11 grudnia 2021
Odpowiedź od Just Projectors
Thanks Terry, short review but it means everything when someone says that
We did not receive the goods we…
We did not receive the goods we purchased as the company did not have them in stock, despite the website stating the items were in stock and paying for next day delivery. When we requested a refund we were put off for weeks with no real communication. A refund has still not been received. We will not be using this company again.
10 grudnia 2021
Wanted a projector and screen didn’t…
Wanted a projector and screen didn’t know what I was looking for but Keith explained everything to me and was more then helpful thanks Michael
10 grudnia 2021
Great online help to get the home…
Great online help to get the home cinema screen I was looking for. Easy installation and arrived when promised. Great service, very happy
9 grudnia 2021
Live chat was really helpful
Live chat was really helpful and even though I had a lot of questions they where able to find me what I needed to fit my requirements so I placed an order.
8 grudnia 2021
Opinia niezależna
Poor communication
Poor communication
No information about delivery
A feeling of they just don't care
Worrying if there is a warranty problem
I am sorry if you feel my comments are unfair.
I never said I was in a rush or any issue with the delivery length of time. In fact from what you said I was expecting the projector in January.
My point in the review which was asked for, I didn't volunteer , is the goods were delivered without any form of information so the goods sat on the warehouse floor for a week before anyone realised what it was. As we were not expecting the goods no one was warned in the warehouse to expect them.
So my comment on poor communication is that no notice was given to expect the goods, no notice was received that the goods had been delivered.
I'm curious as to who Chris is that signed for it as we don't employ a Chris.
8 grudnia 2021
Odpowiedź od Just Projectors
Hi Philip
I have looked into the poor communication statement , the lack of delivery information and the feeling we didn't care.
On the 11/11 you received an email from Keith that said
Hi again Philip,
"I have had confirmation from Epson that there will be free stock in December"
This indicated that there was not a definite ETA but it would be in December. You were therefore happy with the timescale as you went on and then paid for the goods.
We entered the item onto our Eta spreadsheet and set a reminder to chase in early December. Our standard procedure.
You contacted us on the 30/11 at 18:40 (out of hours) chasing delivery.
Even though it was out of hours at 19:40 Keith did reply and say that customer services would look into it. They did that night and at 8pm they told Keith it had been delivered that day.
Keith and Customer services thought the other person would reply, that the
had actually been delivered that day at 16:44 (2 hours before you asked) and signed signed by Chris with photographic evidence of delivery.
The next day we should have responded with this information. I have asked my staff not to make assumptions who is responding and take the time the next day to send a quick email to that effect.
I do not feel there has been poor communication, just who was replying. I refute the claim we did not care as two of my staff actually looked into this when at home, which is commendable. There is absolutely no reason to consider that if there was a warranty issue you would not get a response.
Odpowiedź od Just Projectors
Thanks for your review, glad we provided great service
Very professional and supportive…
Very professional and supportive company. Discussed our needs and budget and now have a projector for events.
3 grudnia 2021
Odpowiedź od Just Projectors
Thanks Mr Long, we do pride ourselves in the advice we give and I am glad that was your experience. I hope you have good use of the projector for your events,
Great service!
Prices are competitive. Live chat on their website is very responsive, they get back to you really quick and are very helpful. Shipping times are bang on what they said it would be.
1 grudnia 2021
Odpowiedź od Just Projectors
Hi David, thanks for the review. Live chat seems to work well and I am pleased it was helpful. We always encourage our customers to just hit the chat button, it does save time in the long run. Glad shipping was good, we do our best in these different transport times.
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