We had our new roof installed over summer 2025 and have waited until the end of a very wet and windy autumn and winter before posting a review. Where to start. Paull was a real delight to work with -... Zobacz więcej
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I highly recommend Proactive Roofing, I'm very pleased with the brand new warm roof on my new extension. Their professionalism highly distinguishing them from the rest of the roofing companies I hav... Zobacz więcej
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We had 2 flat roof replaced by Proactive Roofing. Alex and Jacob were excellent. I would score them 10/10. I would be happy to recommend Proactive flat Roofing to anyone. We also had some rep... Zobacz więcej
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A very professional organisation that attended site at agreed times to investigate our fault and came up with the required solution. The operatives were polite and friendly and kept us constantly in... Zobacz więcej
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Napisane przez firmę
Proactive Flat Roofing is a reputable, reliable and professional flat roofing company currently covering London, the South East and South West regions of the UK. It’s on a mission to become THE leading household name for specialising in flat roofing. Most flat roofs fail within 5-10 years, and when they do the company which installed them is often long gone, but Proactive is here to change that. With its own climate-change-ready future-proof Vanguard waterproofing system, exceptional customer care and a unique lifetime guarantee, it’s breaking the “cowboy” stigma in the flat roofing industry and helping homeowners to get a long-lasting, stress-free solution for their flat roofs that they can rely on. Founded by Stephen Day & Paull Newsome, two flat roofing experts with over 4 decades of combined experience in the industry, Proactive focuses on quality, honesty and professionalism using its exceptional level of technical knowledge to ensure every customer gets a high-quality solution that works.
Dane kontaktowe
Castle Hill House, 12 Castle Hill, , SL4 1PD, Windsor, Zjednoczone Królestwo
- 01753 981 217
- www.proactiveflatroofing.co.uk
4,4
Doskonała
23 recenzji
Odpowiada na 100% z negatywnych recenzji
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New roof installed and a very satisfied customer
We had our new roof installed over summer 2025 and have waited until the end of a very wet and windy autumn and winter before posting a review. Where to start. Paull was a real delight to work with - completely upfront and gave our project his full attention. Respectful to our budget and a first class problem solver (and lead flashing expert as well!) Alex carried out the work with an excellent eye for detail, conscientious, accomplished and an absolute pleasure to have around the place. This is a company that you can trust.. Simon and Katie
1 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Hi Simon and Katie,
Thank you for taking the time to leave such a detailed review, it is genuinely appreciated.
We’re particularly pleased that you waited to see how the roof performed through a challenging autumn and winter. That’s ultimately what matters, long-term performance, not just the installation itself.
It was a pleasure working with you both. Your approach made the project straightforward from start to finish, and we’re glad we could deliver a solution that worked within your budget while achieving the right standard.
I’ll make sure Alex sees your comments as well. He takes real pride in his work, and feedback like this reflects the level of care we aim to bring to every project.
If you ever need anything in the future, whether that’s advice, maintenance, or just a quick check, we’re always here to help.
All the best,
Paull and the Vanguard Team
5 star review
I contacted Proactive Flat Roofing as we were in need of a new roof. The company is a first class professional company, from the initial assessment, surveys, recommendations on what was required, the work done, billing and the daily communication with photos being sent on each days work to us as an update. Prior committing, the company informed us that a local resident near to us had several roofs on their buildings and we were invited to visit. They were very happy with the work and it looked faultless. There were some minor niggles on during the installation but they were immediately rectified. We have a pristine new roof. We are very grateful for the efforts of the whole team, particularly Paull, Becky, Carla, Charlotte, Cameron and everyone else. I wish this company well in the future to carrying on doing a fantastic job. No hesitation in recommending. Their brochure is amazing, they really understand all the complexities of roofing.
5 października 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you so much, Rath, for such a thoughtful and detailed review. We’re genuinely delighted to hear how pleased you are with both the experience and the finished roof.
At Proactive Flat Roofing, we believe great roofing is about more than workmanship, it’s about communication, trust, and doing what we say we’ll do. Your comments about the daily photo updates and open site visits mean a lot to our whole team.
Becky, Carla, Charlotte, Cameron, and everyone involved will be thrilled to read your feedback. Thank you again for your recommendation and for putting your trust in us. Enjoy your new roof — built to stay leak-free for years to come.
Warm regards,
Paull & the whole Proactive Flat Roofing Team
Highly organised
Highly organised, process-driven company. Clear communication & likeable site-team!
Product looks good so hopefully it’ll be as good as I’m lead to believe it will be!
19 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you, Stuart — we really appreciate you taking the time to share your experience. It’s great to hear that you found our process and communication clear throughout, and that the site team made a positive impression.
We take pride in being organised from start to finish, so it’s rewarding to see that come through. We’re confident your new roof will perform exactly as promised — and if there’s ever anything you need, our team’s only a call away.
Warm regards,
Paull & the Proactive Flat Roofing Team
Most Impressive Service
High standard of work in installation of three flat rooves of differing sizes. The largest being a flat roof over a double width car port. Excellent customer service from point of initial enquiry, through site survey, placing order to completion of project. In comparison to other contractors used in a building project Proactive, its employees and sub contractors were the most impressive in their knowledge, care and skill in completion of the on site work.
5 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Kim, we really appreciate you sharing such detailed feedback. It’s great to hear that you were impressed with the high standard of work on all three flat roofs and that our team provided excellent service from your first enquiry through to project completion. Your comments about our knowledge, care and skill mean a lot to everyone here.
The Proactive Flat Roofing Team
First class service
First class service. Professional, knowledgeable and great customer service. I wouldn't hesitate to recommend PRS to anybody.
22 marca 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you John, we really appreciate your kind words. It’s great to hear you found our service professional and knowledgeable and that our customer service stood out. Your recommendation means a lot to the whole team.
The Proactive Flat Roofing Team
Professional Service and Excellent workmanship
Proactive Flat Roofing undertook a roof refurbishment project that I was overseeing in Battersea. They were extremely professional, co-operative and adaptable (we had a few obstacles to overcome due to difficult tenants) and their workmanship was excellent. Overall very pleased and wouldn't hesitate to recommend them on any future suitable projects.
22 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Peter, we really appreciate you taking the time to share your experience. We’re pleased that our team delivered a professional, co-operative and adaptable service despite the challenges on site, and that the quality of the workmanship met your expectations. Your recommendation means a lot to us all.
The Proactive Flat Roofing Team
Very professional
It was a pleasure dealing with a very professional company who listened to our own experiences with our balcony roof and agreed the best solution with us. It was unfortunate that PFR did not take into account the work that was needed on the drainage outlets but they returned a few weeks later and rectified the situation at no extra cost. The standard of their work was excellent.
18 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Ian, we really appreciate your detailed feedback. We’re pleased you found the team professional and that they worked with you to agree the best solution for your balcony roof. We’re also glad we were able to return promptly to address the drainage outlets and put things right at no extra cost. Your kind words about the standard of our work mean a great deal to the whole team.
The Proactive Flat Roofing Team
Flat roof balcony work.
The company were like their name very proactive and positive regarding the required work which soon became apparent was a much bigger job than first anticipated. Every member of their team was extremely professional and hard working and finished the job in a very timely and tidy manner. I’d highly recommend them.
20 września 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you so much for taking the time to share this feedback Paul. We are delighted to hear that our team’s proactive approach and professionalism made a difference, especially as the project scope grew. Your recommendation means a lot to us and we’re pleased you are happy with the result.
The Proactive Flat Roofing Team
Excellent service from beginning to…
Excellent service from beginning to end.
A job well done.
19 września 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Andrew, we really appreciate you taking the time to leave this review. It is great to hear that you were happy with the service from start to finish and that the finished job met your expectations. Your feedback means a lot to the team.
The Proactive Flat Roofing Team
A superb service
A superb service. We had a building control issue. They provided a pragmatic solution at a reasonable price and at some considerable speed. Would highly recommend.
19 września 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Simon, we really appreciate you sharing your experience. It’s great to hear our team could provide a pragmatic solution quickly and at a fair price. Your recommendation means a lot to us all.
The Proactive Flat Roofing Team
I highly recommend Proactive Roofing
I highly recommend Proactive Roofing, I'm very pleased with the brand new warm roof on my new extension. Their professionalism highly distinguishing them from the rest of the roofing companies I have been in contact with. The sales team explained everything in a clear way, making sure no grey areas left. The operations team ensured the project was kept on track despite the bad weather. The installation team (Alex and Jake) were fabulous, they were courteous, polite, tidy and making sure everything was top notch.
The after care was also brilliant, I'm really pleased with the whole experience.
24 września 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you so much for your detailed review, Mr Ban. We are delighted you are pleased with your new warm roof and that our sales, operations and installation teams all stood out for their professionalism. It is great to hear Alex and Jake made such a positive impression and that the aftercare met your expectations. Your recommendation means a lot to us all.
The Proactive Flat Roofing Team
Excellent service and workmanship
Excellent service and workmanship, kept up to date with the process, answered all my ‘silly questions’! Highly recommend
30 listopada 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Helen, we really appreciate you taking the time to leave a review. It’s great to hear you were kept informed throughout and that you were happy with both the workmanship and the finished result. Your recommendation means a lot to the whole team.
The Proactive Flat Roofing Team
Used this company to have my flat roof…
Used this company to have my flat roof installation done under the green homes grant scheme sometime ago , and their done a brilliant job right from the start to the very end . A very trustworthy, reliable professional company and would not hesitate to recommend or use them again.
19 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Steve, we really appreciate you sharing your experience. It’s great to hear that the team delivered a reliable and professional flat roof installation under the Green Homes Grant scheme and that you would happily recommend us again. Your feedback means a lot to everyone here.
The Proactive Flat Roofing Team
Professional service and super result
Proactive Flat Roofing fixed a major roof leaking problem. Their product and professional services far outweighed other companies I researched. Camaron and Ryan worked tirelessly to complete the job and I am highly satisfied with the outcome.
6 maja 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Nancy, we really appreciate you taking the time to share your experience. We are delighted that our team were able to resolve the major roof leak and that Cam and Ryan’s hard work stood out. Your kind words about the quality of our service compared to other companies mean a great deal to us.
The Proactive Flat Roofing Team
A very professional organisation that…
A very professional organisation that attended site at agreed times to investigate our fault and came up with the required solution. The operatives were polite and friendly and kept us constantly informed of their progress. They kept disruption to a minimum and tidied up after them selves. A pleasure to deal with and would highly recommend.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you for taking the time to leave this review Carl. We’re delighted to hear that our team provided a professional service, kept you fully informed and minimised disruption while resolving the fault. Your recommendation means a great deal to us.
The Proactive Flat Roofing Team
I first came across PRS in a…
I first came across PRS in a professional capacity, when employed as a QS for a local housebuilders over 5 years ago. I was impressed with their quality of work and professionalism and have utilised them on my own personal project, which they completed mid September.
The operatives (Ben and Cam) were friendly, knowledgeable and extremely competent. I was kept up to date of progress daily with photographs emailed to me, and the supervision (from Rich the Project Manager) was very efficient and transparent, it ensured I had no headaches from start to finish.
I would recommend PRS, especially if the same team was available, to anyone.
23 września 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you James, we really appreciate you sharing both your professional and personal experience with us. It’s great to hear that the quality and professionalism that impressed you years ago carried through to your own project. We’re pleased Ben, Cam and Rich kept everything transparent and hassle-free from start to finish. Your recommendation means a lot to the entire team.
The Proactive Flat Roofing Team
Can't Rate Proactive Roofing Highly Enough
We engaged Proactive to complete a major replacement of our flat roof, following the receipt of a local authority grant. From start to finish everyone we worked with were exceptional. We cannot speak highly enough of the service we received. The work was completed on time and to budget and communications from them were excellent, including daily photos of work that had been completed.
Engaging roofers is often worrying because there are so many cowboys out there. We talked to several of Proactive's customers and their feedback and comments gave us the confidence that we needed to engage them. We would, without hesitation, recommend them to others who are looking for roofing work.
19 września 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you John, we really appreciate you taking the time to share such detailed feedback. We’re delighted that the team completed the roof replacement on time and on budget, and that our daily photo updates gave you full confidence in the work. It’s great to know that speaking with our past customers helped put your mind at ease and we’re thrilled that you would recommend us without hesitation.
The Proactive Flat Roofing Team
Great company, excellent experience
Great company, really cared about making sure I got the right solution for my flat roof. Fair pricing, polite roofers and excellent communication throughout. Highly recommend them.
1 lipca 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Lucinda, we really appreciate your kind words. It’s great to hear that you felt fully looked after and that our team provided the right solution for your flat roof at a fair price. Your recommendation means a lot to everyone here at Proactive Flat Roofing.
The Proactive Flat Roofing Team
AVOID AVOID AVOID
Agreed a quote. Paid deposit and first instalment then they increased the quote because their 'surveyor' had 'missed something' in his original report. No reply to letters and emails asking for refund. Totally untrustworthy charlatans. Luckily i paid on credit card and they refunded the money straight away after I provided evidence of this companies behaviour. Despicable people.
1 maja 2025
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Hello Terry,
Thank you for sharing your experience. We did refund you in full after you raised the issue with your card provider, and we’re pleased that you ultimately received your money back. We recognise that we did not handle the situation as well as we should have and we are reviewing our processes to make sure we respond better in future.
The Proactive Flat Roofing Team
2 Flat roof replacement and pitch roof repair
We had 2 flat roof replaced by Proactive Roofing. Alex and Jacob were excellent.
I would score them 10/10. I would be happy to recommend Proactive flat Roofing to anyone.
We also had some repair work done on pitch roof by Rich and Paul. They were very good to come in on a Saturday to complete the work for us which we really appreciate . They were punctual, reliable, skilled, knowledgeable, efficient and informative. I would have no hesitation to recommend Proactive Roofing solutions to others. Brilliant team.
Best wishes,
Lisa Antony.
21 grudnia 2024
Opinia niezależna
Odpowiedź od Proactive Flat Roofing
Thank you Lisa, we really appreciate you sharing such detailed feedback. It’s great to hear that Alex and Jacob delivered a 10/10 service on the flat roof replacements and that Rich and Paul went the extra mile to complete the pitched roof repair on a Saturday. Your kind words about their punctuality, skill and professionalism mean a lot to the whole team and we’re delighted you would recommend us.
The Proactive Flat Roofing Team
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