Booking via PrivateUpgrades is super easy, just created your account and you are ready to go. They have great offers and concierge is way better than other apps like booking.com, expedia, etc. You ge... Zobacz więcej
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I rate organisations by how well they respond to and deal with problems. Private Upgrades were fantastic. A number of issues arose and they dealt with them all swiftly and professionally. Will def... Zobacz więcej
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We knew the specific hotel Schloss Roxburgh we wanted and thought it was worth a try booking through Private Upgrades. Wanted two rooms so first negative had to book both individually. We only recei... Zobacz więcej
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The location, facilities, kindness and meticulous consideration were all perfect. I was moved by the way he tried his best to meet the customer's needs. It was a trip for healing and it was an excelle... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
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Szwajcaria
- www.privateupgrades.com
4,7
Doskonała
163 recenzji
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Miscommunication caused embarrassment.
Unfortunately we had to wait till 4pm for our room, after a guarantee of 3pm, probably earlier. We arrived at 2pm had some lunch in the hotel bar. The food was lovely.
The room, a suite in a 5* hotel, was clearly booked for 3 adults for our grandson’s 18th birthday. When we were finally shown to our room, we
had to call down and ask where our grandson’s bed was. They brought it up while we were at the theatre. It was a very narrow and not very long child-sized bed for a 6ft 1”, 18year old which they did know about as they did provide a chocolate brownie in the room announcing his birthday ( which was a nice touch) At lunch that day and breakfast the 2 following days they had our room down as 2 guests, asking us to wait while they rearranged the table, which felt embarrassing and awkward in front of our grandson. There was only 2 of everything in the room ( cups, glasses etc) instead of 3. They also charged us more than the original private upgrades quote. I did not want to make a fuss in front of our grandson as he already felt awkward. I can only think there has been some miscommunication along the way somewhere. We’ve stayed here before as a couple and never had a problem.
9 lipca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you for taking the time to share your feedback, Mrs. Stokes. We truly appreciate your comments and are very sorry to hear that certain aspects of your stay did not fully meet your expectations. Please accept our sincere apologies for the check-in delay. While everything on our side was arranged for your arrival, an internal miscommunication by the hotel caused the process to take longer than intended. We have addressed this with the hotel management, who also regret the inconvenience. Regarding the third bed, the hotel offers only one standard-sized rollaway bed, and unfortunately, larger alternatives are not available. As for the additional charge, this is a discretionary 5% service charge, a common practice in many London hotels. It is entirely voluntary, and if you prefer not to pay this amount, please get in touch with our members' support by email. We will be happy to coordinate a refund with the hotel on your behalf.
upgrades and extras!
All the advertised upgrades and extras came true. What great value. The early checkin was especially welcome, as was the 150 Aus dollars to spend at the bar!
Lovely hotel.
6 lipca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much, Stuart, for giving our service a try and for sharing your lovely feedback! We're absolutely thrilled to hear that your experience was nothing short of exceptional and that we could go beyond your expectations. We can't wait to upgrade your next hotel stay and make it just as amazing.
The Raffles Bali
Stayed at The Raffles Bali
Beautiful setting very spacious villa fantastic service especially from Bella
Enjoyed a few drinks at the beach bar nice selection of cocktails both their restaurants were excellent
Booked thorough PrivateUgrades amazing deal and very efficient team
26 czerwca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you for sharing your impressions of The Raffles Bali, Rashmi. We’re delighted that you had such a wonderful stay at this exceptional property. It’s terrific that your time there was truly memorable, and we’ll be sure to pass your kind feedback along to the hotel’s management. They will also be pleased to know their efforts were so appreciated. We're glad that your experience booking The Raffles Bali through us met your expectations. We look forward to assisting you again with your future hotel stays.
Not quite 5 star
Not quite 5 star - tray of food was outside next room when we checked in until we phoned reception at 11 pm - no turn down service in our room
Pool area needs tlc , however gardens were beautifully tended
21 czerwca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you for your review, Mrs Karsenbarg. We’re genuinely sorry to hear that the forgotten tray and the turndown service impacted your overall experience. We find it somewhat surprising that the generous multi-level upgrade to a Suite, along with the added benefits provided through PrivateUpgrades, resulted in only a 3-star rating. However, we appreciate you taking the time to share your thoughts, and we will also share them with the hotel.
Private upgrades were fantastic
Private upgrades were fantastic. The deal they offered was the best by far . Easy booking and check in at the hotel was great. Would not hesitate to use them again .
12 czerwca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your kind words and recommendation, Lesley! We're happy to hear everything went smoothly and that you enjoyed your stay. We look forward to helping you upgrade your hotel stay!
Best hotel upgrade service on the market
15 czerwca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your rewarding words - It means the world to our whole team! We look forward to continuing to enable you to exclusive upgrades and unforgettable hotel experiences.
Superb experience
Thank you so much Private Upgrades! This was my third stay this year through PU. Superb experience, this was hospitality like no other. We came to celebrate our anniversary and the guest experience representative Gigi made our stay so memorable and personalised. This set a high bar but every experience in the hotel was very positive from front of house reception Ipek, Mustafa and another lady whose name starts with G (apologies I could not remember the spelling) who went out of their way to accommodate our every request, to Aydin at the front door, the swimming staff, executive lounge staff as well as Summit restaurant and the Manzareh team. Turkish hospitality is world renowned but the Conrad Bosphorus really was on another level. We will be back for sure. If you can get a Bosphorous view room go for it, it really is worth it. And if not, you can still get those stunning views from Summit restaurant.
4 czerwca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your excellent review! We’re genuinely delighted to hear that your anniversary trip turned out to be such a memorable experience. It’s a pleasure to know that we could play a part in making this special occasion even more meaningful for you. Your kind words will also be shared with the hotel team; they’ll be thrilled to know how much you enjoyed your stay. We’re delighted that everything met your expectations, and we look forward to arranging another exceptional stay for you very soon.
Great service and ambiance
Service was impecable. Food was great specially in fusion restaurant. Breakfast had unlimited choices. Bell staff to management everyone went outof the way to assist and help. Butler paid attention to details. Checkout was smooth and effortless.
24 maja 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you for your kind words and positive feedback. We're delighted to hear that you enjoyed the service, food, and overall experience. Your praise means a lot, and we will gladly pass it on to the hotel team.
Great Service and Worthwhile Perks
Really happy with the service from PrivateUpgrades. They were attentive and made the whole process feel tailored to what we needed. The extra benefits like room upgrades and flexible check-in/out were genuinely worthwhile and added a lot of value to our stay. I’d definitely recommend them.
18 maja 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thanks so much, Michael, for your kind words and thoughtful review. We're delighted that you felt well taken care of and that the experience was tailored to your needs. It's gratifying to know that the extra perks like room upgrades and flexible check-in/out made a real difference to your stay. We truly appreciate your recommendation!
Great package and hotel
PU made a good package and all went smoothly without a hitch. Good value. Would recommend.
11 maja 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your kind review, Hock Siew Chua! We're thrilled that everything went smoothly and you had a great stay. Your recommendation means a lot to us, and we look forward to helping you upgrade your next trip!
Exceptional High-End Hotel Booking Experience
PrivateUpgrades offers an excellent, highly personalized travel service tailored to individual needs. The team is professional, responsive, and truly knowledgeable in luxury hospitality. I particularly appreciated the quality of the client relations, both during and after the stay, which added a refined touch to the entire experience. Highly recommended for anyone seeking top-tier hotel bookings with premium service.
4 maja 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your thoughtful and generous review, Alessandro! We’re genuinely delighted to hear you had a positive experience with PrivateUpgrades. Providing highly personalized service and expert support in luxury travel is at the heart of what we do, and it’s gratifying to know that our efforts made a meaningful difference in your journey. Your kind words about our member relations and team professionalism mean a great deal to us. We look forward to assisting you again soon with your next high-end getaway.
Proactive travel agents
My travel agent Migi communicated well with both me and the hotel to secure the additional benefits. Good value for money compared to booking with American Express Hotel Collection which offers similar benefits.
7 maja 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you for your great feedback, Pj. We're happy to hear that Migi supported you and ensured you received all the VIP benefits. It's great to know you found the value stronger than with Amex Hotel Collection. We appreciate your trust and look forward to assisting you again soon.
As real as it gets!
I recently made a reservation through PrivateUpgrades.com for W Doha, and to be honest, the price seemed too good to be true—so I was definitely skeptical at first. But I decided to give it a try, and the entire experience exceeded my wildest expectations.
Right after I completed the booking, their team reached out to ensure everything was smooth and confirmed. What truly impressed me was that I could access the reservation directly through the hotel’s official app (Marriott Bonvoy in my case), which immediately boosted my confidence in the legitimacy of the booking.
The benefits listed were exactly as advertised:
• Daily free breakfast
• $100 USD credit usable at any of the hotel’s restaurants
• Airport transfer (which we didn’t use since we drove to Qatar)
Compared to other platforms (Booking, Agoda, etc.), the price + perks combo was unbeatable.
The experience was so seamless that I’ve already completed my next booking through them for my December trip to the Maldives.
Highly recommended for luxury travelers looking for real value and authentic VIP treatment.
1 maja 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you, Abdulla, for sharing your detailed experiences so generously. We're thrilled that the PrivateUpgrades difference resonated with you and are sincerely grateful for your kind recommendation. Your upcoming stay in the Maldives has already been prepared with the hotel management to ensure it will be nothing short of extraordinary.
Fabulous Deal
What a fantastic package we got with Private Upgrades even the reception staff commented on what a great deal it was. We had access to early check in and a 4pm check out plus $100 us in credit. Only complaint was that the Crown converted it to only $135 AUD which was about $20 short of exchange rate so must be a Crown Hotel fee.
30 kwietnia 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you, Lisa-Maree! We're happy to hear you enjoyed your stay and the value of your PrivateUpgrades membership. We appreciate you flagging the currency conversion - we’ll discuss it with the hotel and suggest reviewing their exchange rate in the future. We are already looking forward to upgrading your next hotel adventure.
Excellent from start to finish - 100% use again
Excellent communication, delivered excatly what they said, upgrade, early check in. I would 100% use again. Well worth it.
25 kwietnia 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you, Rebecca, for the great testimonial! We're glad you had a positive experience and truly appreciate your trust in us.
I loved the hotel !The best of Boston !
I loved the hotel !The best of Boston !
So Beautiful and the service is fenomenal!
The view of the restaurant of break Fast in the roof top is amazing .
They give me up grade , presents and the amenites were of Guerlain !!!
15 października 2024
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your lovely review, Adelize! We're delighted you had such a fantastic hotel experience in Boston. It's wonderful that you enjoyed the room upgrade, the welcome gifts, and the Guerlain amenities. We love to see our members enjoy these VIP benefits - and we're so glad they made your stay even more special. We truly appreciate you sharing your experience and look forward to assisting you with your next hotel stay.
delivers what it promises
all went as planned. free breakfast, upgrade and vouchers on F&B
9 kwietnia 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you so much for your review, Tony! We're thrilled that everything went as expected and that you enjoyed the VIP benefits. We hope to welcome you back again soon for another seamless hotel experience.
Odpowiedź od PRIVATEUPGRADES
Thank you so much, Cathy! We're delighted you enjoyed your recent stay. Delivering exceptional, heartfelt service is at the core of what we do, and it means the world to know it made your hotel stay truly special.
Private Upgrades Delivers
Simply put, this was my first time using PrivateUpgrades and they delivered exactly what they promised. We booked through them and received early check in, late checkout, $360 in free breakfasts and a $100 resort credit, all just by booking through them. We did not get the room upgrade but only because the next class of suite at this 5 star property was sold out (understandable as it’s Spring Break season). I would 100% use them again and highly recommend them. Great experience.
13 marca 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Wow, what a fantastic review! We're thrilled you had an excellent hotel experience and appreciated the perks. It's wonderful to know you'd choose to book with us again - we look forward to making your next hotel stay just as special!
Amazing experience through and through
Amazing experience through and through. Got upgraded to their best room 501, the Royce suite thanks to Private upgrades excellent service, thank you Sandy! Definitely recommend them for any travel plans!
21 lutego 2025
Opinia niezależna
Odpowiedź od PRIVATEUPGRADES
Thank you for your heartfelt recommendation and for sharing your experience with us! It truly means the world to know that you had such a fantastic stay and that the upgrade to a beautiful suite made your trip even more special. Your trust and support inspire us, and we can't wait to help you create another unforgettable hotel stay in the future. Looking forward to being part of your next adventure!
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