Prestigify Recenzje 

195
•
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

DO. NOT. BUY. MULTIPLE. COLOR. PALETTES!!!! It’s a HUGE ripoff 😢 I am new to water coloring, and trapped at home for six weeks already from a bad car accident, and a broken sternum and ribs… My new... Zobacz więcej

Oceniono na 5 z 5

I ordered online Paid a week later received a email informing me that my order had shipped then several days later I recieved another email stating that order was back ordered. now I recieved this m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered the 18 color Nomad Portable Watercolor set. It arrived within a week. The color pots are very dense and have lots of paint in them. The water pen brush works perfectly and delivers unexpec... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I am only giving one star because there is nothing lower. Their only strong point is rapid shipment for a very disappointing product. Simply put, their metallic markers have neither shine nor shimmer.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep artystyczny
  2. również w kategorii:
  3. Dostawca farb
  4. Rękodzieło artystyczne
  5. Sklep z długopisami

O Prestigify

Napisane przez firmę

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We are a boutique brand of art supplies with a small, curated range. We have a particular passion for watercolors, though we love any tool that allows you to create beautiful things. We also supply a few other select boutique brands that we think are delightful.

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Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

195 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(195)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

good job!

I’ve bought several products at Prestigify and never had any complaints. More than satisfied. Thanks a lot!

15 lipca 2020
Opinia niezależna
Oceniono na 3 z 5

Order took much longer than I would…

Order took much longer than I would have liked, but the customer service explained their current shipping issues and they are clearly under a lot of strain. Stressed that they are trying to fix things.

15 lipca 2020
Opinia niezależna
Oceniono na 3 z 5

My order took a long time to arrive (7…

My order took a long time to arrive (7 weeks) and the tracking link didn’t work. Customer service explained that tracking links have largely become broken with the current covid crisis. Was about to request refund when my order arrived. Didn’t like the wait but the watercolors are very nice and the company was apologetic about the long wait.

15 lipca 2020
Opinia niezależna
Oceniono na 4 z 5

Worth the wait.

A longer wait than normal due to Covid 19 situation but the Brush Pens are great. Customer service kept me in the loop the whole time. Can't ask for much more. 4 stars for slow delivery.

15 lipca 2020
Opinia niezależna
Oceniono na 1 z 5

Shame there isn't a zero star for this…

Shame there isn't a zero star for this company. Wish I looked at the reviews on here first...AS DEFINATELY WOULDN'T HAVE GIVEN THEM MY MONEY!!!
Placed an order back in May, no parcel was ever delivered. I have emailed and you get a reply ( if you are very lucky!) that basically says someone is looking at it and will get back to you. When they do, they say it's in transit, and give you the tracking code, but its useless. My tracking number hasn't been updated since June. So they just obviously send this email just to shut you up.
Very clever in that they make their products look amazing and you think you are dealing with a professional company....this company is far from professional !!!!
AVOID AT ALL COSTS!!!!!!!
DO NOT ORDER FROM THIS COMPANY!!!
READ THESE REVIEWS..IT'S NOT JUST ONE PERSON, LOADS HAVE BEEN DUPED INTO PURCHASING FROM THIS PLACE.

12 lipca 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi Maria,

Thank you for bringing our attention to this issue.

We have provided a full refund to compensate for the significant delay.

We apologize for the delayed delivery. The global COVID-19 situation has negatively impacted global shipping networks. We really wish we could have given you faster delivery.

Best Regards,
Prestigify Customer Care

Oceniono na 1 z 5

PLEASE DO NOT BUY FROM THIS DUBIOUS…

PLEASE DO NOT BUY FROM THIS DUBIOUS SELLER. Big mistake that i placed order without doing research on Prestigify customer reviews. I am just another victim i guess. I placed order on 30th April and after numerous follow-up emails then finally 'Michele' the Customer Success Manager informed me on 7th July that the items lost in transit! And i am becoming more doubtful to learn that the same reason given to many other customers apparently. I keen to conclude that this is an organized scam. I am asking for refund but until now no response.

Update 4th Sept 2020:
Received full refund finally yesterday, after numerous follow-up emails and posting negative reviews on the internet.
Prestigify, you shouldn't not wait until negative reviews posted only then you're willing to process the refund. When order is placed, money is immediately taken from buyer, but when it comes to refund, it takes ages for the money to be returned to buyer.
Thanks anyway.

9 lipca 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi there,

Thank you for the valuable feedback. A full refund has been provided to you for the late delivery.

In the time since your order we've fixed all covid-19 related shipping delays. All deliveries will now only take 2-6 business day, for all customers.

Please let us know if you have any questions at contact@prestigify.com

Best Regards,
Your Friends at Prestigify

Oceniono na 1 z 5

Don’t bother! Shady practices.

12 weeks after my order was placed, still no package. I finally disputed the charges with my credit card company. I never accepted their offer to remove this review and keep the product. This is a horrible business.
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Update: After posting this review, someone from Prestigify emailed me and suggested I remove this post. If I did so, “under this arrangement,” they’d refund my purchase and I could keep the product (which I still haven't received and based on the language of their email, it doesn’t sound like it shipped yet). Yuck! Even worse than horrific customer service is dishonesty.
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I placed an order on 4/24. It is 6/23 and I have yet to receive my order, nor have I received any meaningful help from Customer Service. My first emails were answered with a shipping link that didn’t work and then I was told twice shipping was delayed due to Covid but the package was in my country and would be arriving soon. I have sent emails requesting a refund but keep getting the same canned response. They keep saying shipping takes 7-21 days. It’s been 60.

23 czerwca 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi Elizabeth,

Thank you for the valuable feedback.

We can see that your package has now arrived. We're very sorry for the delayed delivery.

In the weeks since you've ordered we changed our shipping methods so all customers will now get their packages in 2-6 days.

If you have any questions please contact us at contact@prestigify.com

Best Regards,
Prestigify Customer Care

Oceniono na 1 z 5

I wish there was a no-star review

Updated June 20, 2020 - Well the first of two packages has arrived. And now I understand all the mess around this company. The name of the shipper on the package was Ali Express - a company infamous for cheap product and extremely long shipping times/lost packages. Prestigify appears to be fronting as some sort of independent company, but apparently they’re just a retailer for another terrible company. Now I understand. DO NOT order from here. You will surely be disappointed.

Updated June 17, 2020 - Since posting my original review - listed below, Prestigify has contacted me. They offered me a refund on the products that they claim are “not currently stuck, they are just moving slowly”. As a reminder, I ordered these products in April, it’s now June, and tracking hasn’t been accurate since May. HOWEVER, they did put a condition in their refund - I would have to remove my review from Trust Pilot. This is a perfect example of the integrity level of this company - zero. I encourage you to go ANYWHERE else for your craft supplies. As a client, your satisfaction should matter to the company you’re handing your hard earned money over to, and this company doesn’t care. I hope this review can save someone else the headache I am currently experiencing.

Original Review - No edits.
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I wish there was a no-star review, or a “you owe me a star, that’s how bad your company is” level of rating. I, like many other reviewers here, ordered from Prestigify at the very beginning of isolation, a few items to keep my hands and mind busy. That was near the beginning of April. It shipped in two separate shipments, and one of the shipments can’t even be tracked at all, beyond the fact that apparently it exists somewhere overseas. I have reached out several times and always receive the same templated reply about worldwide coronavirus. Every other company I have ordered from, delayed or not, has managed to get my shipment to me in a reasonable time, or provide a refund when it wasn’t possible. I am patient. I am understanding. I am also beyond frustrated that my order (which by the way is much more expensive than just going to an art store, but I digress) has never arrived, and the companies only response is to tell me to be “more patient”. This company and its customer service are a disgrace, and to attempt to cover up poor customer service by blaming it solely on a pandemic is embarrassing and frankly, in poor taste. I will not be ordering from them again, and should they deny my request for a refund in full I will be disputing the charges and seeking an investigation. DO NOT ORDER FROM THIS COMPANY. DO NOT SUPPORT A COMPANY THAT DOESN’T CARE ABOUT THEIR CLIENTELE.

And Prestigify? Do better. Much better.

3 czerwca 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi Bonnie,

Thank you for the feedback.

According to tracking, your packages have now started arriving.

Our apologies for the delay, the global COVID-19 outbreak has impacted us all. We're all doing our best during these difficult times.

Please feel free to ask more questions at contact@prestigify.com

Best Regards,
Prestigify Customer Care

Oceniono na 2 z 5

Terrible. Poor logistics

July2.2020 Update: It's not a scam. Things finally arrived, but at this point in time I dunno that I would use the service again. They get an extra star for delivery I suppose.

June 15.2020 Update: They reach out to me after seeing this review. Provided a new updated tracking number for the item that was previously showing as not sent, that is after reaching to their provider so they could sent the item (that is the viviva sheets). The other item is still where its been allegedly since may first (yes 05/01) without any sign of it moving closer to its destination (so it's currently chilling somewhere in my country without being processed at all, the only item that has ever done this to me). Consider that this last item started the shipping process on march 25 according to the stamp provided by the shipping company.
I previously neglected to say that the order was confirmed on march 22.

If I could rate less I would. They are prompt at filling your email with spam and charging you. But not to reply any sort of inquiry as to the whereabouts of the product. They even sent me a fake tracking number. Dont waste your time and money it isnt worth it.

26 maja 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi there,

Thank you for the valuable feedback. We're very sorry for the delayed delivery.

In the weeks since you've ordered we changed our shipping methods so all customers will now get their packages in 2-6 days.

If you have any questions please contact us at contact@prestigify.com

Best Regards,
Prestigify Customer Care

Oceniono na 1 z 5

It's been about 2 months

It's been about 2 months, still no package. I spent 40 on a tiny watercolor set. Email correspondence with the company is prompt and polite, but ends up in spam and somehow has a lot of"info" without actually telling me anything...like dates, tracking numbers, etc. If there was an award for being "professionally vague", this company wins the prize. Seriously feels like a scam, which I have told them. I'm about ready to dispute with Citibank and let them go after Prestigify.

12 maja 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi there,

Thank you for brining our attention to this issue.

Your package was delivered shortly after this review was written.

Our apologies for the delay, the global COVID-19 outbreak caused some delays with international shipping networks.

Please feel free to ask more questions at contact@prestigify.com

Best Regards,
Prestigify Customer Care

Oceniono na 1 z 5

This is the worst company I have ever…

This is the worst company I have ever dealt with in my 62 years. I ordered a lighted art board for my grand daughter and closing in on 3 months we have yet to receive it. This is ridiculous! This is a scam company and I will never waste my time, or spend another dime with them! Horrible experience!!!

9 maja 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi James,

Thank you for brining our attention to this issue.

Your package is currently in transit and will be delivered as soon as possible. We will email you with your tracking details in case you lost them.

Our apologies for the delay, the global COVID-19 outbreak is causing delays with international shipping networks. Rest assured your package is on the way. Should there be any issues with delivery you will receive a full refund.

Please feel free to ask more questions at contact@prestigify.com

Best Regards,
Prestigify Customer Care

Oceniono na 1 z 5

Fake website :(

Hey all, I have ordered some products before checking the reviews of Prestigify and have now realised I have likely been scammed :( Products haven’t even been sent and they won’t reply to my phone calls, messages or emails to try and get my money back. Wouldn’t recommend this website.

1 maja 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi Bella,

Thank you for bringing our attention to this issue.

A few of your items have now been delivered, but we have provided a full refund to compensate for the significant delay.

We apologize for the delayed delivery. The global COVID-19 situation has negatively impacted global shipping networks. We really wish we could have given you faster delivery.

Best Regards,
Prestigify Customer Care

Oceniono na 1 z 5

Too long of a wait and no trust

Extremely disappointed in this transaction. I wish I could give it ZERO stars. I have yet to receive my package. DO NOT ORDER FROM THIS “BUSINESS”.

I purchased a set of watercolor paints for $40 (roughly) on December 28, 2019. It is March 14 and I still have not received my package. I have contacted them several times about my package in order to find out what’s going on and to obtain a refund. Customer service (at first) said that the package didn’t make it through customs so it had to be sent back and they would reship it. That was February 2nd. Again I emailed them when I didnt receive anything by March 1st. They responded with a pleasant email telling me they were unable to issue a refund but that the shipment had already been shipped. They sent a link for the tracking but it was an “error” message. I sent another email two days ago asking about a refund to which they responded that they could not issue me a refund because the package had already been shipped; they provided a working link that said the package was PREPARING for shipment from the origin post. This does not mean that it has shipped.

*****I have received the package and they did offer me a refund. However, it is still too long to wait for a product.*****

14 marca 2020
Opinia niezależna
Logo Prestigify

Odpowiedź od Prestigify

Hi Heather,

We apologize for any inconvenience this has caused you.

We can see that the resent package has now been delivered, but we'll be providing a full refund due to the unusually long wait time.

We aim to continue improving our customer service based on feedback like this. We thank you for your patience and understanding.

Regards,
Prestigify Customer Care

Oceniono na 5 z 5

Great service

Great service, on-time delivery and high quality products!
Also, they feature lots of artists' work.
I will definitely continue shopping with them.

11 marca 2020
Opinia niezależna

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