Prep Sportswear Recenzje 

3520
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Item was no received as ordered. The shirt can be seen through because the material is so thin. Might make a good dust rag for a couple of months. Tried to find a phone number for customer service.... Zobacz więcej

Oceniono na 5 z 5

My items I received were absolutely Great.Qaulity an fit were on point! My items came in a timely fashion as I ordered them.All together 2 custom hoodies,7 shirts.. Stephanie in customer service is d... Zobacz więcej

Oceniono na 5 z 5

Very pleased with our order and Customer Service provided by Stephanie of Prep Sportswear. Had an issue with order being redirected to some place else and she stayed on top of it and guaranteed its d... Zobacz więcej

Oceniono na 5 z 5

Customer service was fantastic. Stephanie assisted in all phases of my order delay, which was in part due to the Postal Service. She always got back to me promptly and courteous at all times. when th... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą aktywną
  2. Sklep z odzieżą sportową

Informacje przekazane przez różne źródła zewnętrzne

Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 21% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(3520)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 103

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Item was not received as ordered

Item was no received as ordered. The shirt can be seen through because the material is so thin. Might make a good dust rag for a couple of months.
Tried to find a phone number for customer service. Wait there is no customer service. Tried the online customer service and that was a joke.
Order at your own risk or better yet don't order from this company.

17 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

My items I received were absolutely…Great!!

My items I received were absolutely Great.Qaulity an fit were on point! My items came in a timely fashion as I ordered them.All together 2 custom hoodies,7 shirts.. Stephanie in customer service is da bomb! She took time to help me with my items that I ordered,she answered my emails right away! I'm impressed. She's an asset to your company..Thank All of You for the Great Items.They are important to me because they represent my Grandson,Who is My World! Extremely Satisfied Customer..Phil B..

9 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Bad customer service; unreliable shipping

Unfortunately, I cannot review the product because I haven't received the product! I placed the order on July 29, the company sent me an email saying the item had shipped on 8/5. It is now 8/11 and USPS says they have not received the item. (I needed the shirts by 8/14, which obviously is not going to happen now.) I contacted customer service and they say to wait until the end of the week and then reach out to them again. If nothing has changed, they will issue a replacement. They passed the blame to USPS and assumed NO accoutability whatsoever! Unfortunately, I see that has been the typical response to others who have left reviews here regarding the same issue. The site says 3 - 5 days before shipping and then 2 - 3 days shipping, max of 8 business days total. We are on day 9 and USPS still does not have the package. I requested they remake the items NOW and ship them out overnight delivery tomorrow so I would receive them on Thursday. I was told no, they ONLY use the 2 - 3 day delivery. I was also told this has been a repeated problem! So the company is aware that their shipping method is inefficient yet they will not choose an alternative shipping option and also will not correct the shipping misinformation they have posted on their site. VERY poor customer service! At the VERY least, they should reflect an accurate shipping time on their site so that customers can plan accordingly! Will most definitely NOT be doing business with them again.

11 sierpnia 2026
Opinia niezależna
Logo Prep Sportswear

Odpowiedź od Prep Sportswear

Hi Becky,
We apologize for the delay in receiving your order. Unfortunately the information provided by the agent you spoke with is correct. Your order was produced and we confirmed USPS picked it up directly from our facility on 8/5. We would like to clarify we mentioned customers whose orders shipped the same day experiencing the same issue, not to show that this a reoccurring issue but rather to show your order was not lost. We are inclined to believe the local transfer station is working through a high volume of packages which unfortunately results in delays with the shipment scans, and this can happen during busier times like back to school season or the holidays.

Nonetheless, we are keeping an eye on all of these orders including yours and as of today USPS has provided updated scans with an estimated delivery date for your order.

We understand the frustration this may have caused as it was frustrating from our end as well and I am glad to see our agent issued a partial refund for the inconvenience this may have caused.

Please feel free to reach out if there is anything else we can assist with!

Best,
Stephanie

Oceniono na 5 z 5

Great company all around!

I ordered 3 T-shirts. Two adult sizes and one youth size. The shirts were nicely made, exactly as I had ordered them however the youth shirt came with some sort of stain on it. I don’t know exactly what it was but since it was a brand new shirt I didn’t want to mess with trying to remove the stain. I contacted the company via their website on a weekend and promptly received an email back from Chandler on Monday morning. They made a new shirt and I received it in record time. I was told to donate or toss the stained shirt. I can’t recommend this company enough! The choices in creating clothing is huge, the T-shirts top quality and their customer service superb!!

13 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Ordered a medium shirt, too small, does not fit

Ordered a medium shirt. Did not fit. Too small.

4 lipca 2026
Opinia niezależna
Logo Prep Sportswear

Odpowiedź od Prep Sportswear

Hi Marc,
We are sorry to hear the size did not work out. The shirt ordered is specifically in women's sizing so it is meant to be fitted and it is reflected in the size chart measurements provided.
We are still happy to offer free shipping on a new order as mentioned earlier today, if you are interested in a larger size. You can just reply to the same thread.

Feel free to reach out again if there is anything else we can assist you with.

Best,
Stephanie

Oceniono na 5 z 5

Customer service was fantastic

Customer service was fantastic. Stephanie assisted in all phases of my order delay, which was in part due to the Postal Service. She always got back to me promptly and courteous at all times. when the item came, it was of better than ever expected quality. Soft, comfortable, great color sized, exactly as described. I would definitely order from this company again.

16 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

My order has been waiting pickup for 11…

My order has been waiting pickup for 11 days. This sham company doesn’t even have a phone number to call. I should know better than to trust an outfit with no phone. I’m trying to cancel if I can ever get a hold of someone. I wish I could do a minus 1500 stars.

12 czerwca 2026
Opinia niezależna
Logo Prep Sportswear

Odpowiedź od Prep Sportswear

Hi Herb,

We are sorry to hear about this issue with your order. As our agent mentioned, your order was confirmed as picked up by USPS directly from our facility but it seems USPS was delayed in providing updated shipment scans. Unfortunately we have noticed that happening recently, especially since the start of the World Cup tournament. As of today, your order was delivered on June 13th. Our agent also followed up with you on June 15th to confirm the delivery.

We hope the gift recipient enjoyed the items picked out. Please feel free to reach out again if there is anything else we can assist you with.

Best,
Stephanie

Oceniono na 5 z 5

Great CS from Stephanie

Very pleased with our order and Customer Service provided by Stephanie of Prep Sportswear. Had an issue with order being redirected to some place else and she stayed on top of it and guaranteed its delivery even though just a couple days later Highly recommend- products were exactly what the site showed. Great quality also

11 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

Customer service went above and beyond to accommodate an error I made in ordering a college sweatshirt for a gift. The chat service provided responded immediately and I was able to correct my order in minutes. I highly recommend this company.

18 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service! After I ordered a shirt in a size that did not fit they were quick to reach out to remedy the situation and provide a replacement at no cost as well as provide helpful information on sizing. Very appreciated, I would definitely order from this company again.

5 maja 2026
Opinia niezależna
Oceniono na 1 z 5

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! THEY CREATE THEIR OWN LOGOS AND SELL ITEMS WITH THE LOGOS. THEY DO NOT CLARIFY THAT THEY ARE THE ACTUAL LOGOS. THEY ARE FALSELY ADVERTISING!

8 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I ordered a sweatsuit pullover and two hats

We ordered a sweatsuit, pullover and two hats on February 26. Haven’t received an update or anything about my order and it says it’s still sitting in Kentucky will never order from this place again “fraud”. This is a scam. Beware. 6617540 my order number

25 lutego 2026
Opinia niezależna
Logo Prep Sportswear

Odpowiedź od Prep Sportswear

Hi Nacole,
We are sorry to hear about the delay with your order. Your order was shipped on February 26th and the package was picked up by USPS from our facility. Unfortunately it seems they might have lost the package but we are glad to see the agent you have been corresponding with already issued a replacement and it is set to arrive this Saturday. We apologize for any inconvenience the delay with USPS may have caused. If you experience any further issues, feel free to reach out again.

Best,
Stephanie

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