Portico Property - Battersea Recenzje 

37
Wynik TrustScore: 4 na 5

4,2

129 Northcote Road, SW11 6PS London, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Po... Zobacz więcej

Oceniono na 5 z 5

Jodie and Matt were great the past few weeks helping us get into our flat. The process was not easy but their efforts didn’t go unnoticed by us - Defo recommend!

Oceniono na 1 z 5

Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants. They refuse to put into writing claims they make. Firstly they made it compulsory we... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We had a great experience looking for and then renting a flat with Matt and Jodie. Both were brilliant and really helped us to get set up in a lovely flat.


Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. Złota rączka
  3. Inwestycja nieruchomościowa
  4. Utrzymanie nieruchomości
  5. Firma zarządzająca nieruchomościami

Napisane przez firmę

Portico has been helping people navigate London property for generations, combining deep local knowledge with a straightforward, personal approach. We help buyers, sellers, landlords and tenants across London, providing expert advice across sales, lettings and property management. Our teams take the time to understand what matters to you, offering honest, informed advice and keeping you supported throughout your property journey. We believe property should be simpler, with people you can rely on. That means being approachable, knowledgeable and committed to achieving the right outcome for our clients, whether you're moving home, letting a property or looking for your next place to live. With a range of property services and trusted expertise under one roof, Portico is here to make your London property journey easier.

Napisane przez firmę

Property experts

We're approachable. We're insightful. We're in it for the long-term.

With a knowledge-driven approach, we deliver advice in a friendly and consultative way. We are committed and supportive, with high levels of communication thanks to our first-class internal training. And most importantly, we’re focused on delivering an outcome that is in the long-term best interests of our clients.

Dane kontaktowe

  • 129 Northcote Road, SW11 6PS, London, Zjednoczone Królestwo

  • 020 7738 1538

Expert knowledge and guidance.

A passion for London and friendly agents, speak to us today.

4,2

Dobra

Wynik TrustScore: 4 na 5

37 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 94% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(37)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 61

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

17 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Worth it

Jodie and Matt were great the past few weeks helping us get into our flat. The process was not easy but their efforts didn’t go unnoticed by us - Defo recommend!

3 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Jodie and Portico have been absolutely…

Jodie and Portico have been absolutely wonderful and extremely professional throughout the tenancy process.

We really appreciate the support and hard work gone into everything. Especially from Jodie!!

31 lipca 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Matthew Jordan

We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

would recommend

My partner and I worked with Matt on our move and he was great every step of the way, always updated us as every phase. Would definitely recommend, no complaints at all!

30 maja 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Nick England

We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Great agent

Great agent, very helpful throughout the whole process - Matt especially!

29 maja 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Jake

We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

27 kwietnia 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear theo
We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Oceniono na 5 z 5

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

17 kwietnia 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Hywel Williams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Oceniono na 5 z 5

Matt was fantastic

Matt was fantastic, would highly recommend

6 marca 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Hamish

We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Huge thanks to Portico Property and…

Huge thanks to Portico Property and Laura Gomes for a highly efficient and personal service as we navigated the difficult task of finding and renting an apartment from Australia. Laura's professionalism, commitment and courtesy throughout the process was most impressive and ensured a very smooth and excellent result for us.
We highly recommend her and Portico Properties.

20 lutego 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Denis Courtney

We greatly appreciate your 5-star review and the time you took to share your experience with Laura. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Oceniono na 5 z 5

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

19 lutego 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Ellie Moore We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

It was a pleasure working with Matt and…

It was a pleasure working with Matt and the team at Portico.
Would highly recommend.

14 stycznia 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Clare We greatly appreciate your 5-star review and the time you took to share your experience with Matt and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

Great service

Great service
From initial viewing to move in, Matt made the process so easy. Very professional and friendly. Would highly recommend. Thank you!!

6 stycznia 2026
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Hugh We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 1 z 5

Current tenant - HMO nightmare

Currently having an awful experience with Portico Battersea Square.

I have rented my current property since May 2021 and notified Portico of my request to process a change of tenant on the 9th of October. The landlord confirmed his agreement to this.

Portico are refusing to progress the change of tenant on the basis that the property does not have a HMO license, putting me in a position where I am unable to exit the tenancy despite the landlord's agreement and the precedent set by previous changeovers, the most recent of which was only last month (September 2025).

The relevant Lambeth licensing requirements have been in place since December 2021, meaning we have been living / renewing our lease on the property for 4 years without a license.

The extremely rude manager has consistently denied any responsibility, despite receiving an update 2 weeks ago saying that “the landlord gave the ok for the Fire Risk Assessment needed for the license application – our licensing team will be in touch with you asap to book one.” I have heard nothing since and the issue is still outstanding - leaving me trapped in my tenancy agreement.

I will be escalating via the council and property ombudsman.

31 października 2025
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Marie Waugh

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Oceniono na 1 z 5

They gave our flat to someone else!

A week before moving in, they lost us the flat!
We unfortunately had a terrible experience with Portico. We had a 3 bedroom flat in Battersea secured with them (holding deposit paid etc). We were mean't to move into the flat the week after, and my housemate was starting a new job in the city 5 days a week in the office so it was important that we moved in on those timescales. A week before our move in date, we get a call back from our agent saying other tenants have bid higher, even though we has secured the place and housing deposit was paid. We tried to bid higher but with no avail. We were then left with a week to find a new place and also they kept our holding deposit for over 2 weeks so we didn't have this money to go towards a new flat. Please be careful with this estate agents!

14 października 2024
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Molly Watkins, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Oceniono na 1 z 5

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

Portico- please do not reply to this with another automated 'sorry to hear this' response as you have with other 1* reviews. It highlights your incompetence further.

10 października 2025
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear ER, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Oceniono na 5 z 5

Matt was our estate agent to rent our…

Matt was our estate agent to rent our current property and he was amazing! He was great at showing us around and answering our questions. His communication throughout the application and offer process was incredible.

30 września 2025
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear Amelia Ashby We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Oceniono na 5 z 5

I recently viewed a number of…

I recently viewed a number of properties with Portico Property and my experience was extremely smooth. Jodie especially went above and beyond and her knowledge and warming nature is what made our experience so smooth. Thank you!

7 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Exploiting desperation across the letting market

Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants.

They refuse to put into writing claims they make. Firstly they made it compulsory we take out tenant content insurance (8x more expensive than competitors) through their sister company or the offer couldn’t be considered. Secondly, they told us we must take it out for each person named in the property! Not how contents insurance works.
All very illegal, but as others experience you have little choice but to use the exploitative companies.

1 kwietnia 2025
Opinia niezależna
Logo Portico Property - Battersea

Odpowiedź od Portico Property - Battersea

Dear R Smith

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

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